Delap Delivers

We were 100% satisfied with our experience working with Kelly. Kelly has all the qualities that you could want in a realtor - she has a large depth of knowledge about many aspects of homes, home owning, and the buying processes. She is very approachable and responds quickly to questions. She is   proactive throughout the house buying process. Kelly walked us through each step of the process so that it felt manageable and not overwhelming. She took the time to really understand what we were looking for, and recommended houses that fit our needs. Kelly offered us lots of helpful advice about so many things along the way.

Ellen was absolutely wonderful to work with from beginning to end. She helped us sell our condo very quickly (her special camera lens takes stunning photos), and then helped us close on our dream home! She is kind, professional, has integrity, and went the extra mile for us!

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

After a failed attempt to sell our house, we contacted Lisa Palumbo for help. She came in with the right pricing, great marketing ideas and the ability to help us with the emotional roller coaster of selling a house. Shortly after her first open house, we were entertaining three offers! Lisa knows the market, respects her clients and always exhibits the utmost professionalism. She comes with our highest recommendation.

Kelly was my realtor through all kinds of obstacles. She has been an amazing realtor. I will strongly recommend her as a realtor. Kelly has been there for me at every unbelievable twist and turn, going far beyond what I imagine her job description is! She has been available to talk or text   whenever I had a question or she had something to share. I totally trusted her negotiation skills and her tremendous knowledge of the real estate world. I feel so lucky that I had Kelly Warren working for me to sell my difficult house against all odds.

Ellen provided her expert support every step of the way. I could always count on her reliability, integrity, and knowledge to answer my questions and guide my next steps. Her calm, steadying demeanor made me feel like selling a house is no big deal, even though it is.

Holly stayed with us for over 10 years, when we were actively looking, then for years when we weren't, and again years later when we were looking. She is brilliant and knowledgeable about a number of things to do with housing. The only thing I wished she had done for us differently is to get us a  better price for the house we bought, but I don't think she could possibly know the number of things wrong with our place that we didn't find out until after we moved in. One of those live and learn things. She did great with the place we sold, and got more for it than our asking price, to our surprise and delight, and also to hers.

At the beginning of the year, I needed to buy a house quickly, and Julie Held was recommended to me by a good friend. Julie was responsive, insightful, professional, caring, and efficient - and helped my find a great house in a hurry. An excellent experience all around.

Ellen is the most knowledgeable Real Estate agent I've worked with. She is motivated to work for her buyer and do all research necessary. Thanks to her work my closing was seamless.

We spent over a year looking at houses with Holly. She was so patient and easy to work with. She never pressured us into settling on a house we didn't want. She was knowledgeable about the whole process, and was incredibly supportive and kind. Hopefully we won't move again for many, many years, but  if we do, we'll call her!

I could not be more satisfied! Acadia is professional responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

Lisa helped me sell a house that had been in our family for many decades. The closing was tricky but Lisa's calm demeanor and patience helped us all get through it. I highly recommend her.

Among Carol's many talents for real estate are her stick-to-itivenessand her understanding of local resources. She can help find good answers to virtually any problem, and with great spirit. Remember this is a woman who has driven across Afghanistan 3 times. She gets the job done.
 

I highly recommend Delap Real Estate, specifically the agent Laura Dziura. Laura was friendly, responsive, timely, diligent and professional in all our interactions. She walked me gently, step-by-step through the first-time home buying process, which greatly reduced the stress of the process. Her personalized attention to my home-buying needs allowed me to feel 100% confident that everything was being taken care of on her end. She also provided very helpful input on aspects I hadn't considered, like home energy rebates and space plans, which ultimately allowed me to choose the best home for my wants and needs.

Thank you so much for all the help & support you offered during that supreme effort you made to sell my house. You went above & beyond the call of duty and I am so glad to not own it now. Especially after I heard of the more than 2 feet of snow you all got! I so appreciate everything you did!

You have been so, so excellent -- always upbeat, always optimistic, and such a hard worker.  We hate to say goodbye to you! [We] are so lucky to have had you lead us on this house-selling journey!!  If you ever need a letter of reference, please feel free to call on us!  You are the epitome of professionalism and kindness, and we will miss your presence in our lives!

“Excellent, knowledgeable and intelligent.”

Lisa Carroll took on the task of helping me sell my childhood home and she was kind and gentle through the whole process. Always quick to respond to questions and kept me informed of each of the steps as they happened. This ended up being a quick process and I am so thankful for Lisa and her professionalism through it all. Highly recommend Lisa if you are needing a realtor - she was amazing when I bought my home 15 years ago and ever so helpful with the sale of my parent's home.

“I was impressed with Pat’s knowledge and current awareness of the real estate market.  She was very helpful in finding our new home.”

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

If I could give Kelly a billion stars I would. I would give Kelly a whole freaking galaxy of stars. Kelly went so above and beyond for me and my family that I could cry. I absolutely could not have sold my house without her. She was with me every step of the way and held my hand while navigating this confusing ordeal. She made sure I knew all of my options and where we were at in the process the whole time. Kelly gets all the stars.

Kelly was extremely knowledgeable about the real estate market and the home buying process. As first time home buyers we felt that purchasing a home was made relatively stress free with Kelly’s guidance. Kelly knows western mass well and was able to make numerous recommendations and referrals that   we needed throughout the process. We would recommend Kelly to anyone buying or selling a home in the Valley!

Ellen is wonderful to work with. Professional and highly knowledgeable, yet she is also down to earth. She will also work on your behalf, whether it is showing you 30 properties or selling your home.

Kelly was an excellent agent for me. I had a tight budget and was looking for a fixer-upper, but in this seller's market in Northampton, it was really hard to find just the right house. Kelly was very patient as we searched for many months. She never pushed me to accept anything; to the  contrary, she discouraged me from buying some houses that I later agreed would have been bad choices for me. I ended up getting a house that was great fit for me. Kelly was a strong negotiator and advocate for me. She also knows a lot about fixer-uppers and had a lot of great tips to offer me about houses, what bank to try for a good mortgage rate, and so many other things. Even when I was going through the closing process, when I had questions about terms or the process, I would ask Kelly since I knew she would respond fast (and even off hours!) to my questions, and she did without fail. She's also very nice and low-stress. I was really glad I ended up working with Kelly!

“For future reference Pat Patenaude is the best commercial rental agent I know.”

Jessica Lapinski was my excellent buyer broker whom I can highly recommend. She knows a great deal about the market and about houses, and offered clear, helpful guidance about both, along with pep talks as needed whenever I found myself getting discouraged with the process. She also was very patient with showing me as many houses as I wanted to look at. In addition to the house buying process itself, she has continued to be a great resource for names and recommendations of skilled contractors."

 Sarah Carr

We didn’t know Lisa Palumbo before we moved to town and actually had parted ways with our first realtor when things didn’t work out. The short story is that Lisa Palumbo is a savvy, intelligent, genuine, likable person, and an excellent realtor.

We had a tough time finding the right place and in retrospect we were being pretty picky in a slow wintertime market. She waited patiently for us to find a place with the “right feel” without ever pushing us or hurrying us to buy. On the other hand, when we did decide to put feeler bids out it was all systems go for Lisa .... the bid was on the seller’s agent’s desk with all the appropriate paperwork within an hour. She was able to network well with the other agents. I think her ability to form friendly professional relationships with them helped us a lot.

When we finally found the perfect home, unfortunately it wasn’t really a secret. The sellers were motivated to move quickly and no less than five bids were ultimately submitted for a single round of closed bidding, all coming in above the asking price. We were $1,000 below the highest bid ... and we still got the house! Lisa had the value pegged just about perfectly, and a combination of this and her ability to polish our bid and connect with the sellers made the difference.

There are dozens of qualities that seem to help realtors succeed — interpersonal skills, business acumen, work ethic, etc. — but the bottom line to me, and the hardest quality to judge at first, is whether you can trust the person who is helping you spend your money. There are plenty of potential conflicts of interest that arise during the process, and if personal integrity is a question with your realtor it’s going to take a lot of the fun out of it. All the other things don’t matter much if your agent is not really working for you. We trust Lisa Palumbo and she earned that from us over a period of months.
 

Carla was indispensable in my purchase, especially as I made the offer and negotiated the contract from out of state without even seeing the property in person! Carla was reliable and trustworthy and I especially appreciated her local knowledge and guidance throughout the process.

Lisa Palumbo is, by far, the best realtor I've ever worked with. Her connections and deep understanding of the local realty, governmental and construction lay of the land was instrumental to making this sale and helping me get started on building my home. Lisa Palumbo is responsive, honest and goes above and beyond. She fights for you! 
 

We have worked with a few real estate agents over the past 10 years. Ellen Bartos was by far the best realtor we have worked with. She handled everything extremely well and had great suggestions.

Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.

I cannot recommend Holly highly enough. From start to finish she went above and beyond. Holly helped me with my negotiation and saved me tens of thousands of dollars. Holly's local contacts with lawyers, mortgage advisers, inspectors and contractors made the process of upgrading my property  seamless. She changed her plans so that she could be there on short notice when a contractor needed to get into the property, made the sale work in a very tight window, and never missed a call. Holly is your person!

I found Jessica to be absolutely dependable, trustworthy, professional, warm, and unflappable.  She also has a great network of professionals -- carpenters, contractors, electricians, plumbers, etc. and she knows the Northampton area very well.  She's accustomed to artist-types and musicians, doesn't have any trouble dealing with eccentricity.  She's kind enough but she gets the job done.  You can rely on her to walk you through the process and to take care of everything for you, and to be very clear about what you need to do and what happens next.

House-buying seems to require a lot of soul-sapping waiting around.  I found Jessica to be as good a guide through the horrors of the process as you could ask for -- she knows when to let you talk and when to get businesslike.  I'd also say that she's at the top of her game -- very experienced, seen it all, but still in love with her work.

I'm very happy with the house I bought.  Couldn't have done it without her.  She went the extra mile for me and then some.  I'd compare her multitasking ability to Mary Poppins.

Caleb Morgan

Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.

We picked Kelly thinking she'd be a good fit for us since she had a chicken in her picture, and I'm very happy to say that decision landed us an amazing realtor! Kelly did an incredible job of helping us find a home that worked for us during a time when the market was very much not in favor of buyers. She was super informative and helpful to us as first time home buyers who didn't have much knowledge of what is definitely a complex and confusing process. Most importantly, we felt she was incredibly honest and actually had our best interests at heart. Her knowledge of the area and her attention to our interests as well as our wants vs needs (access to trails+biking/outdoors, arts/music/community, room for family etc.) helped to land us in exactly the right place. We never felt pressured or rushed, and she remained patient and helpful in showing us homes and putting in offers, which took a lot of time and commitment with how competitive the market was. Thanks to Kelly's guidance and her dedication to us as clients, we finally found a house, and couldn't be more thrilled with how things turned out.

I have bought and sold three homes over the past seven years and have used Lisa’s services for all six transactions. Lisa is a consummate professional with an excellent understanding of local market conditions and top-notch communication skills. I would gladly hire her again and can recommend her without hesitation.

Kelly was outstanding throughout the process of buying our new home. With an incredibly short timeframe (four days from the time we saw the listing, hired Kelley, submitted our offer and had it accepted) Kelly guided us efficiently and effectively throughout the process. She was a wealth of information on virtually all topics, including recommendations for local home improvement contractors for subsequent work. We are extremely satisfied with our selecting Kelly and highly recommend her.

Dear Mo and Lisa,

Thank you for working with us to find a home that we're delighted to move to.  It means so much to us in this next stage of our lives.  You were patient with our million questions, knowledgeable about all aspects of this process and the crazy market, and so responsive and on top of all of the moving pieces; we felt supported in every part of this journey.  

Many thanks,

We were lucky to meet Lisa when she presented at our first-time homebuyers class. She seemed smart and a good listener, so we decided to work with her ... and we’re so glad we did! Our real-estate journey included complicated situations involving property boundaries, specialized down-payments, and lots of negotiation. We were so grateful to have Lisa on our team. She provided consistent knowledge and insight as well as some much-needed emotional support. She clearly knows the local real-estate scene very well and did a great job helping us negotiate it. We always felt she was looking out for our interests.

We ended up with an awesome house within our budget, and we couldn’t be happier! I recommend her to all my friends.
 

Kelly Warren was absolutely amazing. She answered all of our questions. She made sure the bank stayed on the timeline. She let us choose our houses to view but also made recommendations. We bought a house based on her recommendation for our family size! Best realtor! She will not disappoint you!

Kelly knows the market and you need to hire her. We've worked with other agents in the region and she is easily the best. When she said we would sell our condo in no time because the market was hot, she wasn't kidding. While it took us a while to get our condo ready for sale, once it went on the market she got us a full price offer in a week. When negotiating with the buyer during the inspection process, she was a master arbitrator, getting them to reduce their ask by more than what we expected. We were also totally in sync on how to price it, which is always key in getting a quick sale. And we were able to finalize the sale quickly and without a lot of hassle. Everything was super smooth from beginning to end and it couldn't have possibly gone any better. She went above and beyond

Lisa Palumbo came highly recommended from a colleague and has been wonderful to work with! She is personable, responsive, and generous with her time and knowledge. She is well-networked and provided excellent recommendations for inspectors, lawyers, lenders, and other professionals. She was proactive in identifying properties that met our needs and ultimately helped us find and close on a place we are very happy with. I would not hesitate to work with Lisa Palumbo again!

“It is impossible for us to say enough wonderful things about how helpful Mel was during every step of the process of selling our home and finding the house of our dreams.

At first, we weren’t sure if we wanted to move at all. We were pretty set on fixing up our house and just staying put. But we mentioned to Mel that we were at least curious about what was on the market. She started sending us listings, and we started to get interested in the possibility of moving. There were a number of houses we wanted to see, even though we were pretty sure wouldn’t work for us. We told Mel that we didn’t want her to waste her time showing us houses that we didn’t think we’d buy, but she promised us that seeing houses was just part of the process and she would be fine showing us as many houses as we wanted, even if we never ended up buying any of them. Six or seven showings later, we decided not to move at all, and Mel handled that news without a hint of disappointment or frustration. The thing is, five or so contractor visits later, we realized we didn’t want to fix up our house after all.

By the time we realized we wanted to buy, there weren’t too many houses left on the market. Mel let us know that a house that had been sitting on the market for a few months had its priced reduced. We reminded her that we had already looked at the listing online and that we thought we wouldn’t like it. After Mel assured us again that she didn’t mind showing it to us, we made a plan to go see it. Mel helped us to discover that it was in fact the house of our dreams by going through the house room-by-room and talking through each space’s potential, the work that might be involved, putting us in touch with contractors, etc. She worked an excessive number of hours to make sure we were able to get that house under contract, which took some work given how few houses remained on the market. One of the issues we encountered was complications with financing, since we hadn’t even put our house on the market yet.  Mel, as always, had us covered. She introduced us to a lender that had offices in the valley that was willing to finance the transaction before we sold our old house. That process went far smoother than we feared, and Mel was there every step of the way to assist us as needed.

All of a sudden of course, we were in the position of needing to sell our old house. Mel’s knowledge of the market was indispensable here. She was able to quite accurately assist us in deciding what a sensible asking price would be. Mel helped also helped us to prioritize what to do to get our house on the market, including making cosmetic recommendations, getting us the name of contractors, staging the house with furniture, and setting up a fabulous open house that showed off our house’s best features. What was way above and beyond was that Mel has her own drone that she used to take beautiful aerial photographs of our house and the surrounding area. She also went through every square foot of our house taking photographs, which she used to create a 3D model of the interior house plus a highly accurate floor plan.  This gave potential buyers, particularly out of state buyers, the chance to virtually walk through the house before they even visited. Not to mention that our boys loved it too.

Our old house sold in short order, to out of state buyers. And before we knew it we were happy as could be living in our new house. We just couldn’t possibly be happier with the Mel’s approach and with the results. Mel exceeded our hopes in every way and we would use her again in a snap."

I never expected such an outstanding performance at every level.

Five stars is not enough for Kelly! I just finished purchasing my first house, and she was an incredible help throughout the process. Kelly listened to my wants and needs for a home, and brought many wonderful suggestions to my attention. When I found my house, Kelly's knowledge about the buying process and local real estate was invaluable. She always responded promptly, and also provided great resources and advice for a first time buyer. Kelly made the whole process go smoothly and quickly. HUGE thank you to Kelly- I love my new home!!

Jessica, I want to thank you for your help in the selling of my house to Leah and Scott. Your support and guidance was truly helpful and I so appreciate how easy and friendly you always were in our interactions. It was a long process and it took a lot of hand holding and patience to get us to the closing. I think I speak for the buyers as well in saying your steady reassurance and skill helped us each get there. You are a great balance of professional competence, warmth, and experience. Your experienced hand was invaluable in helping me understand the real estate process and giving me support as well. As you know this sale was an emotional undertaking for me and I so appreciate how kind and present you were….You showed up in your understanding and in your Self…For that I will always be grateful.

Deb

Wow! Julie is incredible. We called her to list our condo. She did a walk through and made some simple suggestions for improvement. When they were complete, she listed the condo. It sold in 3 days for more than we had hoped. Smart, knowledgeable, trustworthy and dependable. You can't go wrong with Julie!

I would like share with you my experience with my Realtor, Jessica Lapinski of Delap Real Estate. Jessica spent a year with me looking for the "right house" and I couldn't be more grateful for her knowledge of the area, as well as for her always cheerful and optimistic attitude, no matter how dejected I might have started to feel. Finding a house can be very stressful and Jessica was always there trying to make the process easier. If you are looking for someone to help you find the right house, I highly recommend her.

Lisa did an amazing job helping my wife and I buy our first home. Her knowledge of the Pioneer Valley area is exceptional. She also has a great understanding of the things to look out for when buying a house. She took the time to understand what we were looking for in a house and never pressured us in any way, making sure that we wouldn't buy something unless we were completely satisfied with it. We ended up purchasing a new construction home and she helped to make everything go smoothly when speaking with the builder. We wouldn't have known all the right questions to ask without her. She was able to recommend a great mortgage broker and real estate attorney for us to work with. She has an in-depth knowledge of every aspect of the process. We highly recommend Lisa to anyone interested in buying a home in the Pioneer Valley.