Delap Delivers

When our family decided to sell our house in Amherst, I interviewed several realtors. I found Lisa Palumbo on the internet and was very impressed by her website.  I was impressed from the moment she returned my call — 10 minutes after I left a message. That is follow-up. We met and her presentation was impressive.   From the moment we signed on with Lisa, the collaboration was incredible. She made some suggestions as to changes in staging the house and although it required significant effort on our part, we got busy. Lisa created a beautiful glossy brochure with amazing pictures and thoughtful comments that showcased our home beautifully. We had many showings and two open houses. Lisa’s suggestions really made the difference.  We highly recommend Lisa Palumbo. Her hard work, market knowledge, and personal service are outstanding

Holly is a top-notch real estate agent. She listens very well and works very hard to find the suitable house based on your budget and what you are looking for in a new home. She is very quick to respond to questions and concerns. She is very patient and very knowledgeable. We highly recommend her.

Carol helped us sell our home of 40 years and find a new place for us to call home. This was not an easy transition for us but she was always there when we needed her, and made sure that we met all our time lines. We would recommend her whole heartedly for both selling and buying a home.

My wife, Kate, and I would like to pass along our experiences with our realtor, Holly Young, in our recent condo sale in Northampton. A few years prior we had put the unit up for sale and we chose Holly to be our realtor. We had met her at an open house and liked her very much. Holly got us a full price offer the first day.  However, we then decided not to sell the unit.  Rather than being upset or disappointed, Holly assured us that it was fine with her and that she understood.  Thus this year when we decided to put our condo back on the market we contacted Holly. Over the years we have bought and sold properties in Massachusetts, Florida and North Carolina and thus have dealt with many realtors.  Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.  In fact she showed up for the smoke detector inspection by the fire department with an extra carbon monoxide detector in case the fire department wanted another CO detector installed.  Holly navigated the sometimes choppy waters with the buyers' agent and the buyers in a truly professional yet firm matter. Words cannot express our thoughts properly but simply put she is the best. Some day we hope to be back living in Northampton.  Rest assured Holly will be our realtor.

Holly is very professional, bright, good natured and very responsive. She is willing to go the extra mile and even helped us sell our wash machine. The house sold immediately. We highly recommend Holly. She is a gem!

"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
 

I had the pleasure of working with Lisa Palumbo when I sold my house in Conway, MA. From the preliminary phase of setting a price, staging my home for maximum appeal, to providing excellent feedback after showings, to the decision to accept an offer, and finally to the closing, Ms. Palumbo was helpful, patient and supportive. I was especially impressed with her ability to share her "voice of experience" in a productive and non-threatening way. Again and again, Lisa showed up for inspections, appraisal, showings etc. to make sure that things went well. If you are looking for a realtor with a strong work ethic, vast experience, a receptive ear, and a friendly disposition, I strongly recommend Lisa Palumbo.

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

We can't say enough good things about Kelly. From deep local knowledge to great negotiation skills, combined with tact and terrific communication, she made buying a home in an incredibly difficult market a much less stressful experience than it could have been. She has her client's best interests in mind at all times and no one works harder than Kelly! We feel so lucky to have had the chance to work with her.

Kelly was helpful, friendly and knowledgeable. We moved to the area a few years ago and had vague notions of what we wanted and where we wanted it. Kelly had the patience to help us discover the right home for us. She learned what we valued and our aesthetic then expertly guided us towards the  properties that had potential. Through the whole process Kelly was there, lines of communication open and ready to answer questions. Thank you Kelly!