Delap Delivers

“Pat was highly professional.  A credit to your agency.”

Kelly was outstanding. I had worked with a couple agents in the past and I thought they were all okay at the time, but I didn’t know what I was missing until I worked with Kelly. She had endless knowledge about the condition of properties, the current market, and strategies on offers and negotiations. She went above and beyond digging up helpful info on property specifics. I tend to be a bit impulsive, and she definitely prevented me from making a couple mistakes. I really felt like she had my best interest in mind rather than just trying to make the sale. She was super responsive and on top of everything throughout the entire process. I’d definitely work with her again.

Carla Ness had been the realtor for me and my two daughters ten years ago, when we moved to the Pioneer Valley, and again recently, when we exchanged our "House in the Woods” for a “Central Location”, in order to start a pedestrian life. It is hard to find a suitable house close to the city center: It took almost a year and we looked at dozens of homes and apartments. Carla was always there, giving advice, pointing out the good and the bad features, finding an answer to all questions, being infinitely patient and never pushy. Then, we had to sell our home. At the Open House, we had 4 offers. We accepted the check offer that was $2000.00 over the asking price. What more do you want?

We were very lucky we got to work with Kelly Warren in selling our home in Northampton in January 2022. My husband got a job offer and we had to make a quick decision to move from Northampton, Western Massachusetts to California. We came to the realization that the whole selling process will take few months to one year. Then, we met Kelly at the end of December in our home and from the first conversation, we realized that she was very knowledgeable, straight forward, practical, and nice which made us confident in hiring her. She knew the process very well and gave us advice on important things to avoid red flags which we really appreciated. Kelly was very organized, detailed, and quick. She was very diligent and answered our questions promptly. The best part is how quickly the house was sold that was totally unexpected. Within two days of being in the market, our home had a total of more than 2,000 views and hundred saving. In the first day of opening house, a buyer already expressed interest in buying our home and within the day we got the deal with much higher price than we first thought, all cash, right before we move to California. I believe everything works very well because of Kelly expertise, her sound advice, and all the selling points to make our home more outstanding to buyers. From the first time we met Kelly until the house closing, it was one month and a half, I believe it is the quickest selling ever. We cannot thank Kelly enough for making it easiest for us.

Laura was amazing! Her knowledge of the market was so helpful in guiding us through this process, she was very thorough with each showing, and incredibly friendly! We ended up buying a house out of the area, but we could not recommend Laura high enough as she helped us in looking at homes in the Valley. She was so wonderful to work with. 

Thank you, 
Eric

Kelly is the absolute best- we cannot imagine having gone through the homebuying process without her. Kelly is considerate and understanding. Out of the 4 offers we made, we had to withdraw 2 of them... she helped us navigate through it with flawless grace. Kelly doesn’t need to push hard to sell a home; she does so simply with her thouroughness and extensive knowledge. We never felt pressured by her at any point. She’s not a pushy car salesman by any means. She noticed things about houses that we completely overlooked, had suggestions for different fixes, etc, and helped us organize to get quotes. We, being gardeners were in love as soon as she started talking about the plants we found on different properties. Kelly fought for us when it came down to negotiating with sellers. She was to the point and got us what we needed every single time. She’s familiar with the Western MA community which was a huge bonus for us... it’s refreshing to have someone on your team that knows what they’re talking about. We purchased a home during a pandemic with a surprisingly competitive buyers market. We felt safe meeting Kelly for viewings; she had protocols that she followed to a t. When we felt we would never find something she would reassure us. She stuck with us for 8 months. If we decide to purchase another property in the future, we will only ever go with Kelly Warren. Thanks Kelly! The takeaway: if you want a realtor that knows the market, is familiar with the laws, that will fight for you, and is just an awesome person to work with... call Kelly.

After a failed attempt to sell our house, we contacted Lisa Palumbo for help. She came in with the right pricing, great marketing ideas and the ability to help us with the emotional roller coaster of selling a house. Shortly after her first open house, we were entertaining three offers! Lisa knows the market, respects her clients and always exhibits the utmost professionalism. She comes with our highest recommendation.

I had the pleasure of working with Lisa Palumbo on buying and then later selling my condo. She expertly guided me through every step of the way. Lisa Palumbo is articulate, knowledgeable, and deeply committed to her clients. I 10/10 recommend her and look forward to the opportunity to work with her again in the future! Thank you, Lisa!
 

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

I could not be more satisfied! Acadia is professional, responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

Julie Held was great to work with. She is extremely patient and knowledgeable about the area. She was always in contact with us to let us know about any properties that met the criteria we were looking for, and it was always easy to set up appointments to view houses or to meet with Julie to discuss anything that we needed to. We were never pressured to settle on something and we kept searching until we were 100%satisfied with the house. It was truly a pleasure working with Julie Held, and she would be our first choice if we had to do it all over again.

I could not be more satisfied! Acadia is professional responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

“Pat Patenaude was super helpful.  She more or less single handedly pulled everything together, negotiating well beyond the line of duty.”

Thank you again, Delap Real Estate, for your hard work. I love my new home!

I have only praise for Carla. She is really nice, outgoing, extremely knowledgable, always punctual, full of humor, and when there was a problem, she would instantly find a joke to match and help with her optimism. She is a wonderful professional realtor, whom you will love and trust as my wife and I do.

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

Five stars is not enough for Kelly! I just finished purchasing my first house, and she was an incredible help throughout the process. Kelly listened to my wants and needs for a home, and brought many wonderful suggestions to my attention. When I found my house, Kelly's knowledge about the buying process and local real estate was invaluable. She always responded promptly, and also provided great resources and advice for a first time buyer. Kelly made the whole process go smoothly and quickly. HUGE thank you to Kelly- I love my new home!!

I've worked with Julie Held both buying and selling a house. She's patient, professional and has a wealth of inside knowledge about the market and neighborhoods. Moreover, Julie makes what can be a stressful process easy and often fun. I never felt pushed to accept something I didn't like about a property, as I had felt in my work with previous agents. Julie stayed positive as we moved on to the next property. And on the selling side, Julie handled everything smoothly and efficiently, from the open house for agents to the detail work of meeting the buyers requests for fixes and finding people to help up pack up and move. I wouldn't think of making a move ( property-wise) without her!!!

We were lucky to meet Lisa when she presented at our first-time homebuyers class. She seemed smart and a good listener, so we decided to work with her ... and we’re so glad we did! Our real-estate journey included complicated situations involving property boundaries, specialized down-payments, and lots of negotiation. We were so grateful to have Lisa on our team. She provided consistent knowledge and insight as well as some much-needed emotional support. She clearly knows the local real-estate scene very well and did a great job helping us negotiate it. We always felt she was looking out for our interests.

We ended up with an awesome house within our budget, and we couldn’t be happier! I recommend her to all my friends.
 

"Thanks for Being more than a good neighbor"......

"Thanks for being a wonderful therapist, social worker and public historian, as Cummington and my family so badly needed."

Kelly was responsive to my needs and very knowledgeable about the market. She really shepherded me through what could have been a very daunting process for a first time home buyer and showed a lot of patience and fortitude along the way. I couldn't have done it without her!

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

"In a very difficult real estate market Kelly was a genuine difference maker. I have worked with real estate agents for years as a buyer, seller, and attorney. I have never dealt with anyone as competent and reliable as Kelly. She worked very hard to get us the best deal possible and then worked even harder to get us to and through the closing. She is thorough and persistent. I recommend her most highly!"

I wanted to thank you so much for all your efforts to sell the property at 298 Williamsburg Road.  Your price point was right on, and we were able to almost get the asking price, which was great given the market conditions.  Although I suppose it is typical for real estate transactions, it seemed like there were more than the usual number of details to work out and attend to.  We're delighted.

“She is a mature and well qualified professional.”

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

I talked to Lisa Palumbo off and on for several years about my eventual plans to sell my two-family rental in Northampton, MA. When I finally decided I was ready, she was the obvious choice to list it. I decided to sell quite suddenly and Lisa was able to jump in and list the house within a very quick timeframe. I live over two hours away from the property I was selling. There was quite a lot of prep that needed to be done to the building, - some repairs, arranging for various inspections, clearing out debris, doing a final clean-up of the yard and so on. Lisa lined up all the work that needed to be done using her extensive network of reasonably priced contractors. She found me an excellent, and again reasonably priced, attorney who was extremely helpful in dealing with the tenants as well as the closing. Lisa Palumbo did an amazing job working respectfully with the tenants, giving them very clear and timely notice when she or a contractor needed access to the apartment, helping them look for new living situations, and acting as go-between for me when necessary. She worked well with the buyers' realtor and negotiated a very good sale price for me when issues arose with the inspection. Lisa Palumbo is extremely knowledgeable, proactive, tells it like-it-is, is quick to answer all communication and is also, really enjoyable to work with. I recommend her highly."
 

Was great to work with. We are investors, and need things done Quick sometimes. She was able to get on anything we needed. Was a pleasure doing business with Kelly! Looking forward to the next purchase.

I hired Julie as my agent because she had come highly recommended from two friends who had recently purchased homes. Julie's performance lived up to all of the reviews on this site and then some! She has a very easygoing personality and spent a lot of time working with me to help me determine exactly what I was looking for in a house. She is also extremely patient, spending nearly a year working in close contact with me while I narrowed down my search for the right home. When it came time to negotiate the deal, Julie provided insightful and knowledgeable advice on how much to offer. I got a great deal on my home and I don't feel like I overpaid at all. During the due diligence phase she looked out for my best interests and negotiated hard to make sure the seller followed through on some last minute changes they committed to. Julie made the whole process smooth and painless. I would highly recommend her to anyone looking for an agent in this area!

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

Carla Ness and I have a working relationship that goes back many years. I have a great respect for her market sense and sharp eye for value when it comes to investing in real estate. Carla and I have been through 5 purchase and sale situations and I have always felt confident doing business with her. I would add that she is very patient (I looked at a lot of property before I purchased) and a great listener. The next time I am in the position to invest in property, Carla will be my first and only choice.

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.

Moving from out of state can be daunting to say the least. Kelly made the home buying process truly effortless. She was alway only a text away and would respond immediately. Her knowledge of the area is outstanding. We are looking forward to this move and it is directly related to Kelly. She is amazing at real estate. We consider her part of our new family in Deerfield.

Kelly was an excellent agent for me. I had a tight budget and was looking for a fixer-upper, but in this seller's market in Northampton, it was really hard to find just the right house. Kelly was very patient as we searched for many months. She never pushed me to accept anything; to the  contrary, she discouraged me from buying some houses that I later agreed would have been bad choices for me. I ended up getting a house that was great fit for me. Kelly was a strong negotiator and advocate for me. She also knows a lot about fixer-uppers and had a lot of great tips to offer me about houses, what bank to try for a good mortgage rate, and so many other things. Even when I was going through the closing process, when I had questions about terms or the process, I would ask Kelly since I knew she would respond fast (and even off hours!) to my questions, and she did without fail. She's also very nice and low-stress. I was really glad I ended up working with Kelly!

My husband and I had such an amazing experience working with Acadia when purchasing a home as a first time home buyer. She was kind and friendly throughout the entire process. She walked us through each step of the process and was supportive with every question asked. Acadia coordinated the inspection when we could not be there due to prior commitments and helped ease any concerns we had with the process. The inspection process went really well. As soon as we moved on to the next phase of the home purchasing process, she was able to efficiently and effectively guide us through what we had to do next, which she answered any and all questions we had as well. We have a seamless and amazing closing because all of the effort and support Acadia provided prior to and including the closing. Acadia's kindness and wealth of knowledge as a real estate agent made the entire process of purchasing our first home so smooth that I highly recommend her should you need a real estate agent.

I bought and sold a condo with Lisa Palumbo and sold one house and bought another. She is simply extraordinary - responsive, professional, thoughtful, honest, clear, knowledgeable, informed, smart, kind and attentive. No matter how smooth, buying and selling real estate is extremely stressful and Lisa always made me feel like I was her only client.  She knows the region, the law, the properties and all the players - tradespeople, mortgage brokers, attorneys, other realtors.  She never pushed me or pressured me.  She puts the “pro” in professional and yes that’s totally corny - but it’s true.  She’s warm and friendly without being a pushover. I give Lisa Palumbo my highest unequivocal recommendation.

"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
 

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

Kelly is a lovely human and a great advocate. We were moving to a new state where we had limited knowledge and she was very helpful with giving guidance and linkage with community resources. She really understood what we were looking for and ended up making the suggestion for our perfect home! She has a good eye for quirks in old homes as well, which definitely came in handy in this area. I would definitely recommend working with Kelly.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no   nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed. I would be a repeat customer of Kelly's if she hadn't found me my ideal home that I never want to sell.

Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!

I have bought and sold three homes over the past seven years and have used Lisa’s services for all six transactions. Lisa is a consummate professional with an excellent understanding of local market conditions and top-notch communication skills. I would gladly hire her again and can recommend her without hesitation.

Carla was extremely knowledgeable about comparables and helpful in determining the value of the house. She also understood the process and was able to guide us through it. Great to work with. Excellent all around. I was very happy to have Carla on my team!

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

Kelly really took time to understand what I was looking for in a home. I chose a condo that was being built, and Kelly was there through the year-long process, making sure the building was progressing, providing me with photos of the progress. She introduced me to local businesses and helped me   find what I needed to make my move-in smooth. She paid careful attention to details, and was readily available when I wanted to reach her. I would recommend her highly!

I manage several condominium associations so over the years I've had worked with many different realtors.  When it came time to sell my own property, I choose to work with Lisa Palumbo from Delap Real Estate because I saw that when she represented owners in the associations I manage, she was always reliable, attentive to detail, competent and professional in every way. This sale involved her having to come to grips with a complex property that had been extensively renovated. By effectively marketing the property, she brought in a good solid offer and handled all the back and forth of negotiation smoothly. With her help the sale closed on time and without a hitch. I am glad I choose to work with Lisa Palumbo on this sale.

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Kelly Warren was absolutely amazing. She answered all of our questions. She made sure the bank stayed on the timeline. She let us choose our houses to view but also made recommendations. We bought a house based on her recommendation for our family size! Best realtor! She will not disappoint you!