Delap Delivers

This was my 2nd time using Kelly. First time was to buy my home and everything went seamlessly. This time Kelly listed my home for sale and everything went even better! Kelly was the no nonsense problem solver with a calm demeanor that I really needed while selling my place. This was my 9th house with my 7th realtor and Kelly was by far the very best real estate agent I've had the opportunity to work with. I would recommend her, and have, to anyone and everyone. She truly is the best!

Thank you so much for all the help & support you offered during that supreme effort you made to sell my house. You went above & beyond the call of duty and I am so glad to not own it now. Especially after I heard of the more than 2 feet of snow you all got! I so appreciate everything you did!

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

“Excellent, knowledgeable and intelligent.”

Jessica Lapinski was my excellent buyer broker whom I can highly recommend. She knows a great deal about the market and about houses, and offered clear, helpful guidance about both, along with pep talks as needed whenever I found myself getting discouraged with the process. She also was very patient with showing me as many houses as I wanted to look at. In addition to the house buying process itself, she has continued to be a great resource for names and recommendations of skilled contractors."

 Sarah Carr

Kelly was outstanding throughout the process of buying our new home. With an incredibly short timeframe (four days from the time we saw the listing, hired Kelley, submitted our offer and had it accepted) Kelly guided us efficiently and effectively throughout the process. She was a wealth of information on virtually all topics, including recommendations for local home improvement contractors for subsequent work. We are extremely satisfied with our selecting Kelly and highly recommend her.

Ellen succeeded in selling our home in a very challenging buyer’s market. Out of over 30 homes listed in the small town of Conway, ours was one of a handful that sold in 2013. On more than one occasion we felt that the buyer’s agent was making unreasonable demands ( and vice versa.) We were ready to walk away from the process, but Ellen remained diplomatic. If we had failed to sell our home last fall we would have faced significant hardship. Ellen was patient throughout the long process. She accommodated a few unusual requests on our part. For example, she arranged to have our piano moved when we were out of town. She more than earned her commission.

Ellen provided her expert support every step of the way. I could always count on her reliability, integrity, and knowledge to answer my questions and guide my next steps. Her calm, steadying demeanor made me feel like selling a house is no big deal, even though it is.

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

Laura was so amazing to work with as she helped us navigate our first property we sold as a business. She was very thorough in gathering information for us when we were listing, for comparing other properties, and she was always quick to report back whenever we had questions through out the sale. She was a nice grounding rock too when some of the banking took longer than expected, and helped soothe us when things were confusing. I would highly recommend her as an agent. She will make you feel confidant that you are making the right decisions and you will feel at ease that you have a thoughtful guide in the process.

I was blessed and cursed in buying and restoring a historic house in the foothills of the Berkshire mountains. I put my inheritance into the project, but ran out of money at about the time I reconnected with an old flame from Rhode Island, and decided to move to the ocean. Lisa took on the challenge of marketing a beautiful, yet unlivable half fixed historic home. Several buyers signed Buy/Sell Agreements that failed due to the complexity of the project - but Lisa graciously hung on until the right buyer eventually was found, and the closing price was as good as could be expected. She was a blessing to me.

Kelly Warren brings both professionalism and good humor to her work as a realtor. Offering sympathy, no-nonsense advice and excellent solutions as needed, she helped make the challenging experiences of packing, staging and selling manageable. For her humor, knowledge and even-keeled temperament, Kelly is a fabulous realtor and I'm so grateful for her help in selling my house.

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

Was great to work with. We are investors, and need things done Quick sometimes. She was able to get on anything we needed. Was a pleasure doing business with Kelly! Looking forward to the next purchase.

Julie Held is absolutely fantastic at what she does. I had a house in mind I wanted to buy, looked over reviews on Zillow, and decided to go with Julie Held. She was very responsive in my request and stayed in touch with me closely every step of the way. From the very beginning she outlined the process needed for me to buy the house. At each step she reminded me of what I needed to do in order to avoid any problems. 

She is very friendly and knows the area well. She has great references and everyone she works with spoke very highly of her. She recommended several local businesses, banks, lawyers, etc that we were able to review and use throughout the process. We took every one of her recommendations without any hiccups or regrets. She was in contact with the mortgage lender and lawyer with updates that enabled everyone involved to remain on the same page.

I recommend Julie Held without exception. She is the ultimate professional. She is nonjudgmental, understands how to relate to people, and makes you feel at home with the process of buying your home.

Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

Kelly was my realtor through all kinds of obstacles. She has been an amazing realtor. I will strongly recommend her as a realtor. Kelly has been there for me at every unbelievable twist and turn, going far beyond what I imagine her job description is! She has been available to talk or text   whenever I had a question or she had something to share. I totally trusted her negotiation skills and her tremendous knowledge of the real estate world. I feel so lucky that I had Kelly Warren working for me to sell my difficult house against all odds.

I recently purchased a home in Easthampton, Ma. I was not familiar with this area or the various neighborhoods. Andrea was a joy to work with. She quickly understood what I was looking for...what features were "must haves" and what were "nice to haves". She took me through a number of areas just so I could understand what houses were selling for and in what areas. It helped me to better understand how to set my expectations. She very quickly gathered info on any house I expressed an interest in and scheduled showings around my schedule. I would highly recommend Andrea to anyone looking to buy or sell. She has integrity and is very knowledgeable about this area.

Kelly is the absolute best- we cannot imagine having gone through the homebuying process without her. Kelly is considerate and understanding. Out of the 4 offers we made, we had to withdraw 2 of them... she helped us navigate through it with flawless grace. Kelly doesn’t need to push hard to sell a home; she does so simply with her thouroughness and extensive knowledge. We never felt pressured by her at any point. She’s not a pushy car salesman by any means. She noticed things about houses that we completely overlooked, had suggestions for different fixes, etc, and helped us organize to get quotes. We, being gardeners were in love as soon as she started talking about the plants we found on different properties. Kelly fought for us when it came down to negotiating with sellers. She was to the point and got us what we needed every single time. She’s familiar with the Western MA community which was a huge bonus for us... it’s refreshing to have someone on your team that knows what they’re talking about. We purchased a home during a pandemic with a surprisingly competitive buyers market. We felt safe meeting Kelly for viewings; she had protocols that she followed to a t. When we felt we would never find something she would reassure us. She stuck with us for 8 months. If we decide to purchase another property in the future, we will only ever go with Kelly Warren. Thanks Kelly! The takeaway: if you want a realtor that knows the market, is familiar with the laws, that will fight for you, and is just an awesome person to work with... call Kelly.

We were very lucky we got to work with Kelly Warren in selling our home in Northampton in January 2022. My husband got a job offer and we had to make a quick decision to move from Northampton, Western Massachusetts to California. We came to the realization that the whole selling process will take few months to one year. Then, we met Kelly at the end of December in our home and from the first conversation, we realized that she was very knowledgeable, straight forward, practical, and nice which made us confident in hiring her. She knew the process very well and gave us advice on important things to avoid red flags which we really appreciated. Kelly was very organized, detailed, and quick. She was very diligent and answered our questions promptly. The best part is how quickly the house was sold that was totally unexpected. Within two days of being in the market, our home had a total of more than 2,000 views and hundred saving. In the first day of opening house, a buyer already expressed interest in buying our home and within the day we got the deal with much higher price than we first thought, all cash, right before we move to California. I believe everything works very well because of Kelly expertise, her sound advice, and all the selling points to make our home more outstanding to buyers. From the first time we met Kelly until the house closing, it was one month and a half, I believe it is the quickest selling ever. We cannot thank Kelly enough for making it easiest for us.

Working with Carl continues to be a very comfortable experience. Always professional, we receive availability updates in the market daily. He is always available for viewing homes and provides reliable advice. Carl’s knowledge of the real estate process gives us confidence that our choice of a new home will be the right one. We wouldn’t hesitate to recommend Carl to potential clients.                                                                                                    

Laura Dziura was excellent from the first email communication through our closing. She was patient, and she understood our priorities. Her thoughtfulness and attention to detail put us at ease with major decision making. There was no doubt that she wanted what was best for us; her guidance was invaluable. I would strongly recommend Laura to anybody trying to navigate the real estate market. We could not be happier in our new home. Thank you, Laura!

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

I had the pleasure of working with Lisa Palumbo on buying and then later selling my condo. She expertly guided me through every step of the way. Lisa Palumbo is articulate, knowledgeable, and deeply committed to her clients. I 10/10 recommend her and look forward to the opportunity to work with her again in the future! Thank you, Lisa!
 

Carla was indispensable in my purchase, especially as I made the offer and negotiated the contract from out of state without even seeing the property in person! Carla was reliable and trustworthy and I especially appreciated her local knowledge and guidance throughout the process.

Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally. Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months. While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal. Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.

Holly stayed with us for over 10 years, when we were actively looking, then for years when we weren't, and again years later when we were looking. She is brilliant and knowledgeable about a number of things to do with housing. The only thing I wished she had done for us differently is to get us a  better price for the house we bought, but I don't think she could possibly know the number of things wrong with our place that we didn't find out until after we moved in. One of those live and learn things. She did great with the place we sold, and got more for it than our asking price, to our surprise and delight, and also to hers.

I could not be more satisfied! Acadia is professional, responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

I cannot say enough about the incredible experience I had working with Kelly. In this unprecedented market, especially for a first time buyer - I found a true professional who guided me through the process of home buying with thoughtful care, (local) knowledge, legal competence and attention to detail beyond what I could have hoped for in a realtor. Kelly brought what felt like a mama bear like fierceness into guarding my interests in this process, while moving through the obstacles of closing with respect and professionalism for all parties. In talking with my family throughout the home buying experience, my sister has often remarked that I have "the best realtor in the world!" - it is truly no exaggeration.

When COVID-19 threatened to displace our family, I called Kelly in a panic asking her to start keeping her eye out for homes that might meet our family’s needs. That was at 3:00 on a Tuesday afternoon. We were at a showing that evening. Kelly is incredibly transparent in every aspect of the homebuying process. She let us know immediately how intense the market was in our area during the pandemic – incredibly competitive, having to make multiple offers. We never felt out of our element. Kelly explained everything perfectly – her knowledge about the area we were buying in and the properties themselves was remarkable. She also treated our 9-year-old with such respect, knowing he was also an integral player in the homebuying process. We always went into an offer with a competitive strategy because of Kelly’s expertise. When our offer was accepted, she made sure we stayed on schedule, answering every question (sometimes ridiculous and embarrassing) thoroughly and graciously. If something came up that was frustrating or confusing, Kelly presented us with all of our options and a strategy for how to weigh them. We would not have gotten our AMAZING house if it weren’t for her. Something else that is important to mention since we are still currently in a pandemic: Kelly’s attention to safe showings, social distancing (having hand sanitizer and masks readily available in case one of us forgot either) made me forget that we were searching for our home during unprecedented times. Only concentrating on the house we were looking at and not our safety, made it so much easier to make smart and intentional decisions. What should have been a stressful time for our family turned out to be fun and enjoyable. It would be a tremendous mistake to not allow Kelly to handle your real estate needs.

We recently closed on a purchase of a condo in Northampton and Julie was our agent. She was absolutely terrific. She knows the local market inside and out, was transparent and candid, and truly listened to us. She helped us quickly find what we were looking for, provided excellent advice on pricing to negotiate with the seller and was then with us every step of the way through closing - very responsive, and never said anything was outside the scope of her responsibility. I felt like she had our back all the way through even when the seller last minute pulled down some curtain rods - she fixed it within 24 hours. Highly recommend her to anyone looking to buy in the area.

“Pat was very knowledgeable and always answered all of our questions clearly.”

Kelly really took time to understand what I was looking for in a home. I chose a condo that was being built, and Kelly was there through the year-long process, making sure the building was progressing, providing me with photos of the progress. She introduced me to local businesses and helped me   find what I needed to make my move-in smooth. She paid careful attention to details, and was readily available when I wanted to reach her. I would recommend her highly!

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no  nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed.

We hired Lisa Palumbo because she had a demonstrated record of success in selling high-end properties and because in interviewing her, we found her to be professional, thoughtful, and responsive. She listened to us rather than trying to sell us and once we told her how many other houses we've owned and sold, she didn't try to "educate" us on the basics--unlike some others we interviewed. We were very happy with her performance. She was thorough and was amenable to spending her own money to get just the right photography and market in the right places. She was also savvy about timing the listing and accepting offers. We ended up selling for $135,000 over listing price and had two other offers above listing price. Finally, let me note that she's just a very pleasant, ethical person to work with. I highly recommend Lisa Palumbo.

I can’t speak highly enough about working with Lisa. We looked at houses for about a year, and Lisa was engaged and patient with us as we narrowed down our vision for our “dream home.” Lisa’s guidance on how to make a competitive offer on a multiple-bid property gave us the competitive edge we needed and she used her local contacts with an electrician and contractor to negotiate all closing costs to be covered by the sellers.

Jessica pulled off the herculean task of selling my house, at asking price, in three days in the middle of the worst housing recession in decades. Jessica exercised some serious savvy, great negotiating skills as well as creativity.

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

Julie Held helped us sell 2 homes and purchase our current home, 3 transactions at the same time all within a short few weeks. She is professional, reliable, knowledgeable and easy to work with. It was a pleasure working with her. We could not be happier.

“Pat Patenaude was super helpful.  She more or less single handedly pulled everything together, negotiating well beyond the line of duty.”

“You are as good as your reputation states, performing the near impossible as if it was easy to do. You are the best.”

Ellen was absolutely wonderful to work with from beginning to end. She helped us sell our condo very quickly (her special camera lens takes stunning photos), and then helped us close on our dream home! She is kind, professional, has integrity, and went the extra mile for us!

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

My wife, Kate, and I would like to pass along our experiences with our realtor, Holly Young, in our recent condo sale in Northampton. A few years prior we had put the unit up for sale and we chose Holly to be our realtor. We had met her at an open house and liked her very much. Holly got us a full price offer the first day.  However, we then decided not to sell the unit.  Rather than being upset or disappointed, Holly assured us that it was fine with her and that she understood.  Thus this year when we decided to put our condo back on the market we contacted Holly. Over the years we have bought and sold properties in Massachusetts, Florida and North Carolina and thus have dealt with many realtors.  Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.  In fact she showed up for the smoke detector inspection by the fire department with an extra carbon monoxide detector in case the fire department wanted another CO detector installed.  Holly navigated the sometimes choppy waters with the buyers' agent and the buyers in a truly professional yet firm matter. Words cannot express our thoughts properly but simply put she is the best. Some day we hope to be back living in Northampton.  Rest assured Holly will be our realtor.

Thank you again, Delap Real Estate, for your hard work. I love my new home!

Lisa Palumbo is amazing! She helped us find the exact home we were looking for, and was great to work with along the way. She is trustworthy, communicative and professional and also just a nice person! Our friends also found their home with her and had a similar experience- highly recommend working with Lisa Palumbo!

I've worked with Lisa Palumbo for the past ten years on five different real estate transactions - from buying, to selling property and land. She is the best around! Smart, savvy, and ready to work for you no matter what obstacles arise - Lisa Palumbo knows the market, loves and lives in the area she services, and works tirelessly to get it done. I wouldn't work with anyone else.

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