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My husband and I had such an amazing experience working with Acadia when purchasing a home as a first time home buyer. She was kind and friendly throughout the entire process. She walked us through each step of the process and was supportive with every question asked. Acadia coordinated the inspection when we could not be there due to prior commitments and helped ease any concerns we had with the process. The inspection process went really well. As soon as we moved on to the next phase of the home purchasing process, she was able to efficiently and effectively guide us through what we had to do next, which she answered any and all questions we had as well. We have a seamless and amazing closing because all of the effort and support Acadia provided prior to and including the closing. Acadia's kindness and wealth of knowledge as a real estate agent made the entire process of purchasing our first home so smooth that I highly recommend her should you need a real estate agent.

Lisa was and is a huge help to us. We were first time homebuyers, buying out of state (13 hours away), and in this seller’s market. Another realtor had already given up on us but Lisa was great about finding new listings, getting to the open house and giving her honest opinion, and got us the house of our dreams.

We dealt with many other vendors who’s communication skills weren’t as good as Lisa’s. We were very glad to have her in our corner.

Lisa Palumbo is, by far, the best realtor I've ever worked with. Her connections and deep understanding of the local realty, governmental and construction lay of the land was instrumental to making this sale and helping me get started on building my home. Lisa Palumbo is responsive, honest and goes above and beyond. She fights for you! 
 

“After having dealt with agents from other companies that were not attentive at all, it was refreshing to work with Pat.”

Jessica, I want to thank you for your help in the selling of my house to Leah and Scott. Your support and guidance was truly helpful and I so appreciate how easy and friendly you always were in our interactions. It was a long process and it took a lot of hand holding and patience to get us to the closing. I think I speak for the buyers as well in saying your steady reassurance and skill helped us each get there. You are a great balance of professional competence, warmth, and experience. Your experienced hand was invaluable in helping me understand the real estate process and giving me support as well. As you know this sale was an emotional undertaking for me and I so appreciate how kind and present you were….You showed up in your understanding and in your Self…For that I will always be grateful.

Deb

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

I bought and sold a condo with Lisa Palumbo and sold one house and bought another. She is simply extraordinary - responsive, professional, thoughtful, honest, clear, knowledgeable, informed, smart, kind and attentive. No matter how smooth, buying and selling real estate is extremely stressful and Lisa always made me feel like I was her only client.  She knows the region, the law, the properties and all the players - tradespeople, mortgage brokers, attorneys, other realtors.  She never pushed me or pressured me.  She puts the “pro” in professional and yes that’s totally corny - but it’s true.  She’s warm and friendly without being a pushover. I give Lisa Palumbo my highest unequivocal recommendation.

If you are looking to buy or sell a home in Western Massachusetts - you'll want to work with Kelly Warren. Kelly is an excellent agent. She helped us find our dream house and patiently walked us through and negotiate all of the steps as first time home buyers. Her expertise, support and market savvy have been invaluable for us. We very highly recommend her. 

We have worked with a few real estate agents over the past 10 years. Ellen Bartos was by far the best realtor we have worked with. She handled everything extremely well and had great suggestions.

Lisa stayed with us through a lengthy house search and always made herself available to meet when we asked.

“You are as good as your reputation states, performing the near impossible as if it was easy to do. You are the best.”

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
 

Andrea Kwapien is one of the best Realtors I have had the pleasure of working with. Honest and hard working, she really cares for her clients and always puts forth an extra effort on their behalf to achieve results.

Holly is a wonderful, experienced and knowledgeable realtor. She was instrumental in the speedy sale of my home and purchase of my new home. She hired a stager to offer advice about updates prior to showing my home and then hosted 2 back-to-back open houses resulting in a solid offer in under a  week, which resulted in an uncomplicated and efficient sale. Holly was also very receptive to and respectful of the needs of my family during the brief time my house was on the market. This was much appreciated as showings can be highly inconvenient especially when children and pets are involved. I appreciated Holly's diplomatic approach during price negotiations and always felt her decisions factored in both seller's and buyer's needs equally. I would highly recommend Holly to those seeking an experienced, patient and kind realtor.

"Thanks for Being more than a good neighbor"......

"Thanks for being a wonderful therapist, social worker and public historian, as Cummington and my family so badly needed."

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

Wow! Julie is incredible. We called her to list our condo. She did a walk through and made some simple suggestions for improvement. When they were complete, she listed the condo. It sold in 3 days for more than we had hoped. Smart, knowledgeable, trustworthy and dependable. You can't go wrong with Julie!

Kelly was outstanding throughout the process of buying our new home. With an incredibly short timeframe (four days from the time we saw the listing, hired Kelley, submitted our offer and had it accepted) Kelly guided us efficiently and effectively throughout the process. She was a wealth of information on virtually all topics, including recommendations for local home improvement contractors for subsequent work. We are extremely satisfied with our selecting Kelly and highly recommend her.

Julie Held was on our side throughout our transaction to purchase our first home. We were very impressed with knowledge and professionalism. Here are some of the highlights: - Quick to respond and easy to reach throughout a variety of communication mediums. - Very detailed knowledge of homes in our price range (250-350k) in our area; and what a given house should be worth. - A good listener. - Great negotiator. Helped craft an offer that was beat out competing offers and also got more concessions from the seller during post-inspection negotiations. - Well-versed in the details of the transaction and a good guide for us. - Willing to come open the house repeatedly to allow contractors in to do estimates. - Took our interests and concerns to heart and made the overall process simpler and more pleasant.

My wife and I highly recommend her!

Moving from out of state can be daunting to say the least. Kelly made the home buying process truly effortless. She was alway only a text away and would respond immediately. Her knowledge of the area is outstanding. We are looking forward to this move and it is directly related to Kelly. She is amazing at real estate. We consider her part of our new family in Deerfield.

I had the pleasure of working with Lisa Palumbo on buying and then later selling my condo. She expertly guided me through every step of the way. Lisa Palumbo is articulate, knowledgeable, and deeply committed to her clients. I 10/10 recommend her and look forward to the opportunity to work with her again in the future! Thank you, Lisa!
 

Julie Held helped us sell 2 homes and purchase our current home, 3 transactions at the same time all within a short few weeks. She is professional, reliable, knowledgeable and easy to work with. It was a pleasure working with her. We could not be happier.

I want to thank you for all the time and energy you put in to help me buy the 2 Ring Road house.  Your "Hilltowner" knowledge was invaluable Mostly, though, I want to say thanks for your patience and kindness.  I know it was a long, drawn out process.

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no   nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed. I would be a repeat customer of Kelly's if she hadn't found me my ideal home that I never want to sell.

We were very happy with Kelly Warren’s service as our realtor. She helped us with every aspect of purchasing our new home. It starts with the search for the right location and neighborhood. She had a thorough knowledge of all the areas we were interested in. She helped us hone our search and then was able to offer intelligent observations about things we didn’t know much about, the heating, the electrical, the structural build up, the approximate cost of repair. This was invaluable information for keeping within budget. All In all, we couldn’t say enough good things about Kelly most of all she has integrity. She gets our vote for realtor of the year!

I cannot recommend Holly highly enough. From start to finish she went above and beyond. Holly helped me with my negotiation and saved me tens of thousands of dollars. Holly's local contacts with lawyers, mortgage advisers, inspectors and contractors made the process of upgrading my property  seamless. She changed her plans so that she could be there on short notice when a contractor needed to get into the property, made the sale work in a very tight window, and never missed a call. Holly is your person!

Holly is a top-notch real estate agent. She listens very well and works very hard to find the suitable house based on your budget and what you are looking for in a new home. She is very quick to respond to questions and concerns. She is very patient and very knowledgeable. We highly recommend her.

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

I live a thousand miles away from the house I was selling in Easthampton, Massachusetts, and was unsure how I would possibly sell it from such a distance. My son helped with online research and collaboratively we decided on Lisa Palumbo.   Not only did she make the sale seamless and effortless, she did so with a cheerful and easy demeanor that made her an absolute pleasure to work with. Many a time, I felt as if I were her only client. She was always readily available by phone or email. There wasn’t a problem she couldn’t solve; whether it was a plumbing problem or electrical repair, she always had the proper professionals available to tackle the task.   Whether selling from near or afar, I wouldn’t hesitate to use Lisa’s services again.

At the beginning of the year, I needed to buy a house quickly, and Julie Held was recommended to me by a good friend. Julie was responsive, insightful, professional, caring, and efficient - and helped my find a great house in a hurry. An excellent experience all around.

I've worked with Lisa Palumbo on several transactions, as both a buyer and seller. In each case she did everything I could ask for. Most importantly, she took all of the process details off my plate so I could focus on all the other moving parts of my life as I was making transitions. And, in every case, I've been very happy with the deal we were able to make. I will absolutely call her up for my next real estate transaction, too!

We recently closed on a purchase of a condo in Northampton and Julie was our agent. She was absolutely terrific. She knows the local market inside and out, was transparent and candid, and truly listened to us. She helped us quickly find what we were looking for, provided excellent advice on pricing to negotiate with the seller and was then with us every step of the way through closing - very responsive, and never said anything was outside the scope of her responsibility. I felt like she had our back all the way through even when the seller last minute pulled down some curtain rods - she fixed it within 24 hours. Highly recommend her to anyone looking to buy in the area.

I was blessed and cursed in buying and restoring a historic house in the foothills of the Berkshire mountains. I put my inheritance into the project, but ran out of money at about the time I reconnected with an old flame from Rhode Island, and decided to move to the ocean. Lisa took on the challenge of marketing a beautiful, yet unlivable half fixed historic home. Several buyers signed Buy/Sell Agreements that failed due to the complexity of the project - but Lisa graciously hung on until the right buyer eventually was found, and the closing price was as good as could be expected. She was a blessing to me.

“You really went the extra distance on this project.  Going forward, I would certainly be pleased to work with you again in the future.  And in the meantime, I would be a very positive reference should you require one.”

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

We hired Lisa Palumbo because she had a demonstrated record of success in selling high-end properties and because in interviewing her, we found her to be professional, thoughtful, and responsive. She listened to us rather than trying to sell us and once we told her how many other houses we've owned and sold, she didn't try to "educate" us on the basics--unlike some others we interviewed. We were very happy with her performance. She was thorough and was amenable to spending her own money to get just the right photography and market in the right places. She was also savvy about timing the listing and accepting offers. We ended up selling for $135,000 over listing price and had two other offers above listing price. Finally, let me note that she's just a very pleasant, ethical person to work with. I highly recommend Lisa Palumbo.

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Kelly is a lovely human and a great advocate. We were moving to a new state where we had limited knowledge and she was very helpful with giving guidance and linkage with community resources. She really understood what we were looking for and ended up making the suggestion for our perfect home! She has a good eye for quirks in old homes as well, which definitely came in handy in this area. I would definitely recommend working with Kelly.

The best review of all, she sold my home and quickly!

Kelly is the absolute best- we cannot imagine having gone through the homebuying process without her. Kelly is considerate and understanding. Out of the 4 offers we made, we had to withdraw 2 of them... she helped us navigate through it with flawless grace. Kelly doesn’t need to push hard to sell a home; she does so simply with her thouroughness and extensive knowledge. We never felt pressured by her at any point. She’s not a pushy car salesman by any means. She noticed things about houses that we completely overlooked, had suggestions for different fixes, etc, and helped us organize to get quotes. We, being gardeners were in love as soon as she started talking about the plants we found on different properties. Kelly fought for us when it came down to negotiating with sellers. She was to the point and got us what we needed every single time. She’s familiar with the Western MA community which was a huge bonus for us... it’s refreshing to have someone on your team that knows what they’re talking about. We purchased a home during a pandemic with a surprisingly competitive buyers market. We felt safe meeting Kelly for viewings; she had protocols that she followed to a t. When we felt we would never find something she would reassure us. She stuck with us for 8 months. If we decide to purchase another property in the future, we will only ever go with Kelly Warren. Thanks Kelly! The takeaway: if you want a realtor that knows the market, is familiar with the laws, that will fight for you, and is just an awesome person to work with... call Kelly.

Jennifer Pride went above and beyond during the search for our new home. She happily and promptly answered all our questions during the process, and made some great suggestions and guidance too! We felt very comfortable throughout the whole process, never feeling like we were being steered in the wrong direction. She was truly looking out for our best interests and helped us find the perfect house for us!

If I could give Kelly a billion stars I would. I would give Kelly a whole freaking galaxy of stars. Kelly went so above and beyond for me and my family that I could cry. I absolutely could not have sold my house without her. She was with me every step of the way and held my hand while navigating this confusing ordeal. She made sure I knew all of my options and where we were at in the process the whole time. Kelly gets all the stars.

Among Carol's many talents for real estate are her stick-to-itivenessand her understanding of local resources. She can help find good answers to virtually any problem, and with great spirit. Remember this is a woman who has driven across Afghanistan 3 times. She gets the job done.
 

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

We spent approximately four years working with Lisa Palumbo, trying to find the right house. Lisa’s patience, honesty, and optimism really brought us through the dark times when we felt we’d never find what we were after. She never tried to nudge us into buying something that wasn’t right and — in fact — she gently dissuaded us from settling for the wrong house a couple of times. She knows the real-estate market very well and has a good sense of prices; plus, she always pays attention to the nitty-gritty house details (furnace age, electrical updating, roof condition, etc.) that aren’t obvious at first glance. Lisa is friendly and fun to hang out with. She has great relationships with the other realtors in town so she’s able to arrange showings quickly and was able to negotiate strongly and effectively on our behalf. She’s just a really honest, genuine person and her authenticity and pleasant personality made all the difference during our stressful house search.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

Kelly was outstanding. I had worked with a couple agents in the past and I thought they were all okay at the time, but I didn’t know what I was missing until I worked with Kelly. She had endless knowledge about the condition of properties, the current market, and strategies on offers and negotiations. She went above and beyond digging up helpful info on property specifics. I tend to be a bit impulsive, and she definitely prevented me from making a couple mistakes. I really felt like she had my best interest in mind rather than just trying to make the sale. She was super responsive and on top of everything throughout the entire process. I’d definitely work with her again.

Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally. Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months. While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal. Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.

Lisa Palumbo was remarkable.  She was a crack negotiator, open and honest, seasoned (she knew how to respond to dubious demands of other realtor/attorney /buyers). Lisa was always professional, regularly stayed in touch, had consistent positive, high-level energy for any and all situations that arose and was fun and personable.  I could not have had a better realtor.