Delap Delivers

We spent over a year looking at houses with Holly. She was so patient and easy to work with. She never pressured us into settling on a house we didn't want. She was knowledgeable about the whole process, and was incredibly supportive and kind. Hopefully we won't move again for many, many years, but  if we do, we'll call her!

Lisa did an amazing job helping my wife and I buy our first home. Her knowledge of the Pioneer Valley area is exceptional. She also has a great understanding of the things to look out for when buying a house. She took the time to understand what we were looking for in a house and never pressured us in any way, making sure that we wouldn't buy something unless we were completely satisfied with it. We ended up purchasing a new construction home and she helped to make everything go smoothly when speaking with the builder. We wouldn't have known all the right questions to ask without her. She was able to recommend a great mortgage broker and real estate attorney for us to work with. She has an in-depth knowledge of every aspect of the process. We highly recommend Lisa to anyone interested in buying a home in the Pioneer Valley.

Lisa Palumbo is, by far, the best realtor I've ever worked with. Her connections and deep understanding of the local realty, governmental and construction lay of the land was instrumental to making this sale and helping me get started on building my home. Lisa Palumbo is responsive, honest and goes above and beyond. She fights for you! 
 

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.

Kelly was highly recommended to us by several folks, and they were spot on for the recommendation. She was incredibly knowledgeable, attentive, and accessible during our house buying process, and she offered us tons of excellent recommendations for other people who are part of the process (contractors, inspectors, attorneys, etc.). Her depth of knowledge of house buying and home ownership was so helpful for us, especially as two people relatively unfamiliar with it. We were put at ease during an otherwise stressful process. Seriously, have Kelly as your realtor. You won’t regret it, and then you’ll be on here writing a glowing review because it was obviously the right choice.

At the beginning of the year, I needed to buy a house quickly, and Julie Held was recommended to me by a good friend. Julie was responsive, insightful, professional, caring, and efficient - and helped my find a great house in a hurry. An excellent experience all around.

We were very lucky we got to work with Kelly Warren in selling our home in Northampton in January 2022. My husband got a job offer and we had to make a quick decision to move from Northampton, Western Massachusetts to California. We came to the realization that the whole selling process will take few months to one year. Then, we met Kelly at the end of December in our home and from the first conversation, we realized that she was very knowledgeable, straight forward, practical, and nice which made us confident in hiring her. She knew the process very well and gave us advice on important things to avoid red flags which we really appreciated. Kelly was very organized, detailed, and quick. She was very diligent and answered our questions promptly. The best part is how quickly the house was sold that was totally unexpected. Within two days of being in the market, our home had a total of more than 2,000 views and hundred saving. In the first day of opening house, a buyer already expressed interest in buying our home and within the day we got the deal with much higher price than we first thought, all cash, right before we move to California. I believe everything works very well because of Kelly expertise, her sound advice, and all the selling points to make our home more outstanding to buyers. From the first time we met Kelly until the house closing, it was one month and a half, I believe it is the quickest selling ever. We cannot thank Kelly enough for making it easiest for us.

Thank you again, Delap Real Estate, for your hard work. I love my new home!

I could not be more satisfied! Acadia is professional responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

Ellen succeeded in selling our home in a very challenging buyer’s market. Out of over 30 homes listed in the small town of Conway, ours was one of a handful that sold in 2013. On more than one occasion we felt that the buyer’s agent was making unreasonable demands ( and vice versa.) We were ready to walk away from the process, but Ellen remained diplomatic. If we had failed to sell our home last fall we would have faced significant hardship. Ellen was patient throughout the long process. She accommodated a few unusual requests on our part. For example, she arranged to have our piano moved when we were out of town. She more than earned her commission.

Jessica Lapinski was my excellent buyer broker whom I can highly recommend. She knows a great deal about the market and about houses, and offered clear, helpful guidance about both, along with pep talks as needed whenever I found myself getting discouraged with the process. She also was very patient with showing me as many houses as I wanted to look at. In addition to the house buying process itself, she has continued to be a great resource for names and recommendations of skilled contractors."

 Sarah Carr

Lisa was and is a huge help to us. We were first time homebuyers, buying out of state (13 hours away), and in this seller’s market. Another realtor had already given up on us but Lisa was great about finding new listings, getting to the open house and giving her honest opinion, and got us the house of our dreams.

We dealt with many other vendors who’s communication skills weren’t as good as Lisa’s. We were very glad to have her in our corner.

I found Jessica to be absolutely dependable, trustworthy, professional, warm, and unflappable.  She also has a great network of professionals -- carpenters, contractors, electricians, plumbers, etc. and she knows the Northampton area very well.  She's accustomed to artist-types and musicians, doesn't have any trouble dealing with eccentricity.  She's kind enough but she gets the job done.  You can rely on her to walk you through the process and to take care of everything for you, and to be very clear about what you need to do and what happens next.

House-buying seems to require a lot of soul-sapping waiting around.  I found Jessica to be as good a guide through the horrors of the process as you could ask for -- she knows when to let you talk and when to get businesslike.  I'd also say that she's at the top of her game -- very experienced, seen it all, but still in love with her work.

I'm very happy with the house I bought.  Couldn't have done it without her.  She went the extra mile for me and then some.  I'd compare her multitasking ability to Mary Poppins.

Caleb Morgan

Kelly was fantastic!!! She knows how to do her job and she does it well! Very well!!!! She literally will do anything she can to sell or help you buy a house! I would highly recommend her to any of my family and close friends and have already!! Thank you Kelly for the hard work you do!!

Lisa Palumbo came highly recommended from a colleague and has been wonderful to work with! She is personable, responsive, and generous with her time and knowledge. She is well-networked and provided excellent recommendations for inspectors, lawyers, lenders, and other professionals. She was proactive in identifying properties that met our needs and ultimately helped us find and close on a place we are very happy with. I would not hesitate to work with Lisa Palumbo again!

“After having dealt with agents from other companies that were not attentive at all, it was refreshing to work with Pat.”

Julie Held was great to work with. She is extremely patient and knowledgeable about the area. She was always in contact with us to let us know about any properties that met the criteria we were looking for, and it was always easy to set up appointments to view houses or to meet with Julie to discuss anything that we needed to. We were never pressured to settle on something and we kept searching until we were 100%satisfied with the house. It was truly a pleasure working with Julie Held, and she would be our first choice if we had to do it all over again.

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I've worked with Lisa Palumbo on three transactions now, all of them very positive. My first experience with her was so good that I turned to her again, and I was very pleased with the results.

Ten years after that first transaction, I called her again to sell my house. Lisa advised me about what to paint, what to fix, and what to leave alone. She referred me to the best handyman I’ve ever encountered, who did great work for very reasonable prices. Finally, she planned the open house with careful timing, helped me price it right, and sold the house within days for a generous percentage over the asking price! She even had backup buyers in place in case the first offer fell through.

I couldn’t be more pleased. I recommend Lisa Palumbo to anyone who’s selling a house. You will be in the best hands!
 

I wanted to thank you so much for all your efforts to sell the property at 298 Williamsburg Road.  Your price point was right on, and we were able to almost get the asking price, which was great given the market conditions.  Although I suppose it is typical for real estate transactions, it seemed like there were more than the usual number of details to work out and attend to.  We're delighted.

Andrea, I can’t thank you enough for everything you did when we worked together.  I am so thankful to have come across you ‘by accident.’  When the first house wasn’t the right fit, I didn’t feel any pressure from you.  I instantly got the feeling that you wanted me to find the right fit, rather than just sell a house.  Once I shared with you that the first house didn’t feel right, you started asking me questions about my wants/needs and also asked if I was working with anyone else.  Since I had just started the process, it was a relief to feel like someone was there to help me.  I would highly recommend you to anyone looking to buy or sell a house.  I have already recommended you to several friends.  You are quick to respond to any questions/concerns and there didn’t ever seem to be any pressure while working with you.  I felt more like I had a friend helping me buy a house.Thank you again for everything you did! Take care,

“Pat Patenaude was super helpful.  She more or less single handedly pulled everything together, negotiating well beyond the line of duty.”

Jessica, I want to thank you for your help in the selling of my house to Leah and Scott. Your support and guidance was truly helpful and I so appreciate how easy and friendly you always were in our interactions. It was a long process and it took a lot of hand holding and patience to get us to the closing. I think I speak for the buyers as well in saying your steady reassurance and skill helped us each get there. You are a great balance of professional competence, warmth, and experience. Your experienced hand was invaluable in helping me understand the real estate process and giving me support as well. As you know this sale was an emotional undertaking for me and I so appreciate how kind and present you were….You showed up in your understanding and in your Self…For that I will always be grateful.

Deb

Lisa Carroll took on the task of helping me sell my childhood home and she was kind and gentle through the whole process. Always quick to respond to questions and kept me informed of each of the steps as they happened. This ended up being a quick process and I am so thankful for Lisa and her professionalism through it all. Highly recommend Lisa if you are needing a realtor - she was amazing when I bought my home 15 years ago and ever so helpful with the sale of my parent's home.

We were 100% satisfied with our experience working with Kelly. Kelly has all the qualities that you could want in a realtor - she has a large depth of knowledge about many aspects of homes, home owning, and the buying processes. She is very approachable and responds quickly to questions. She is   proactive throughout the house buying process. Kelly walked us through each step of the process so that it felt manageable and not overwhelming. She took the time to really understand what we were looking for, and recommended houses that fit our needs. Kelly offered us lots of helpful advice about so many things along the way.

My wife, Kate, and I would like to pass along our experiences with our realtor, Holly Young, in our recent condo sale in Northampton. A few years prior we had put the unit up for sale and we chose Holly to be our realtor. We had met her at an open house and liked her very much. Holly got us a full price offer the first day.  However, we then decided not to sell the unit.  Rather than being upset or disappointed, Holly assured us that it was fine with her and that she understood.  Thus this year when we decided to put our condo back on the market we contacted Holly. Over the years we have bought and sold properties in Massachusetts, Florida and North Carolina and thus have dealt with many realtors.  Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.  In fact she showed up for the smoke detector inspection by the fire department with an extra carbon monoxide detector in case the fire department wanted another CO detector installed.  Holly navigated the sometimes choppy waters with the buyers' agent and the buyers in a truly professional yet firm matter. Words cannot express our thoughts properly but simply put she is the best. Some day we hope to be back living in Northampton.  Rest assured Holly will be our realtor.

Thank you so much for all the help & support you offered during that supreme effort you made to sell my house. You went above & beyond the call of duty and I am so glad to not own it now. Especially after I heard of the more than 2 feet of snow you all got! I so appreciate everything you did!

“She is a mature and well qualified professional.”

I have only praise for Carla. She is really nice, outgoing, extremely knowledgable, always punctual, full of humor, and when there was a problem, she would instantly find a joke to match and help with her optimism. She is a wonderful professional realtor, whom you will love and trust as my wife and I do.

We originally started with another realtor but after six months on the market, we switched to Lisa Palumbo.  She took immediate charge, made specific recommendations and sold our house in the next six weeks.  Lisa also has the support of various service people who can do things necessary to sell homes.  She takes care of business!

Buying a home with Lisa Palumbo was a joy. Since I was moving from the Midwest to Easthampton, MA, Lisa used all the latest technologies to take me through homes virtually. She advised me on location and was a huge help with making appropriate offers. She referred me to an amazing mortgage officer, a great inspector, and numerous local companies for having various projects done. She went out of her way to work with my travel schedule and when I was out of town, she met service providers at the home for me. I will be using her again when I am ready to move. I would HIGHLY recommend Lisa Palumbo for anyone looking for homes or looking to sell their home. She went above and beyond the call of duty!!

I manage several condominium associations so over the years I've had worked with many different realtors.  When it came time to sell my own property, I choose to work with Lisa Palumbo from Delap Real Estate because I saw that when she represented owners in the associations I manage, she was always reliable, attentive to detail, competent and professional in every way. This sale involved her having to come to grips with a complex property that had been extensively renovated. By effectively marketing the property, she brought in a good solid offer and handled all the back and forth of negotiation smoothly. With her help the sale closed on time and without a hitch. I am glad I choose to work with Lisa Palumbo on this sale.

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

I bought and sold a condo with Lisa Palumbo and sold one house and bought another. She is simply extraordinary - responsive, professional, thoughtful, honest, clear, knowledgeable, informed, smart, kind and attentive. No matter how smooth, buying and selling real estate is extremely stressful and Lisa always made me feel like I was her only client.  She knows the region, the law, the properties and all the players - tradespeople, mortgage brokers, attorneys, other realtors.  She never pushed me or pressured me.  She puts the “pro” in professional and yes that’s totally corny - but it’s true.  She’s warm and friendly without being a pushover. I give Lisa Palumbo my highest unequivocal recommendation.

I've worked with Lisa Palumbo for the past ten years on five different real estate transactions - from buying, to selling property and land. She is the best around! Smart, savvy, and ready to work for you no matter what obstacles arise - Lisa Palumbo knows the market, loves and lives in the area she services, and works tirelessly to get it done. I wouldn't work with anyone else.

I have bought and sold three homes over the past seven years and have used Lisa’s services for all six transactions. Lisa is a consummate professional with an excellent understanding of local market conditions and top-notch communication skills. I would gladly hire her again and can recommend her without hesitation.

Ellen was absolutely wonderful to work with from beginning to end. She helped us sell our condo very quickly (her special camera lens takes stunning photos), and then helped us close on our dream home! She is kind, professional, has integrity, and went the extra mile for us!

We recently closed on a purchase of a condo in Northampton and Julie was our agent. She was absolutely terrific. She knows the local market inside and out, was transparent and candid, and truly listened to us. She helped us quickly find what we were looking for, provided excellent advice on pricing to negotiate with the seller and was then with us every step of the way through closing - very responsive, and never said anything was outside the scope of her responsibility. I felt like she had our back all the way through even when the seller last minute pulled down some curtain rods - she fixed it within 24 hours. Highly recommend her to anyone looking to buy in the area.

When I started looking for a house, I was a complete newbie. I knew nothing about the house-buying process; I had never owned any property before. Then I met Lisa Palumbo — and that made all the difference! At our first meeting Lisa asked me all the right questions: What type of lifestyle did I live? What type of home was I looking for? In what town? What was my budget? Did I have any specific concerns or questions?  Lisa let me set the pace in the house-hunting process, which was very important to me.  I never felt pushed to make a bid on a house. And she showed me as many houses as I wanted to see. She was clearly not looking to make a quick commission and move on to the next client.  And I very much valued her for her individualized attention. Another quality that I noticed in Lisa was her patience in tutoring me through the house-buying process. She reminded me of when I needed to get prequalified for a mortgage, when I needed to have a home-inspection appointment ready, when I needed to contact a lawyer. All of her recommendations were excellent. Everyone she referred us to was incredibly knowledgeable, efficient, and personable. I could not have found a better real-estate agent. After comparing notes with several friends and colleagues, I realize that I was very lucky to have stumbled upon one of the best real-estate agents in town. Her goal was to make sure that I found the home I wanted and to do everything she could to make it happen. For the record, thanks to Lisa’s guidance, I put a bid on one house only and that was the house I bought. I recommend Lisa Palumbo’s services very highly!  

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

I never expected such an outstanding performance at every level.

Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.

Kelly went lightyears above and beyond what I've come to expect from relators in my past experiences. I really can't recommend her enough. from her knowledge of local rules laws and regulations, to her responsiveness to text, emails, and calls. and I think most importantly her hands on approach to making sure everything went as smooth as possible. My house was a challenge to sell and I don't think I would have made the profit I did without her expertise.

We hired Lisa Palumbo because she had a demonstrated record of success in selling high-end properties and because in interviewing her, we found her to be professional, thoughtful, and responsive. She listened to us rather than trying to sell us and once we told her how many other houses we've owned and sold, she didn't try to "educate" us on the basics--unlike some others we interviewed. We were very happy with her performance. She was thorough and was amenable to spending her own money to get just the right photography and market in the right places. She was also savvy about timing the listing and accepting offers. We ended up selling for $135,000 over listing price and had two other offers above listing price. Finally, let me note that she's just a very pleasant, ethical person to work with. I highly recommend Lisa Palumbo.

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Kelly was an excellent agent for me. I had a tight budget and was looking for a fixer-upper, but in this seller's market in Northampton, it was really hard to find just the right house. Kelly was very patient as we searched for many months. She never pushed me to accept anything; to the  contrary, she discouraged me from buying some houses that I later agreed would have been bad choices for me. I ended up getting a house that was great fit for me. Kelly was a strong negotiator and advocate for me. She also knows a lot about fixer-uppers and had a lot of great tips to offer me about houses, what bank to try for a good mortgage rate, and so many other things. Even when I was going through the closing process, when I had questions about terms or the process, I would ask Kelly since I knew she would respond fast (and even off hours!) to my questions, and she did without fail. She's also very nice and low-stress. I was really glad I ended up working with Kelly!

I cannot recommend Holly highly enough. From start to finish she went above and beyond. Holly helped me with my negotiation and saved me tens of thousands of dollars. Holly's local contacts with lawyers, mortgage advisers, inspectors and contractors made the process of upgrading my property  seamless. She changed her plans so that she could be there on short notice when a contractor needed to get into the property, made the sale work in a very tight window, and never missed a call. Holly is your person!

Melany is a warm and caring person who will listen closely to individual preferences and needs in buying and selling a house.  She is high energy, hardworking person who is very thorough about follow-through.  She is tech savvy, which can be an important advantage in this housing market.  Most importantly, she is a person of integrity.