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Holly is very professional, bright, good natured and very responsive. She is willing to go the extra mile and even helped us sell our wash machine. The house sold immediately. We highly recommend Holly. She is a gem!

Kelly Warren brings both professionalism and good humor to her work as a realtor. Offering sympathy, no-nonsense advice and excellent solutions as needed, she helped make the challenging experiences of packing, staging and selling manageable. For her humor, knowledge and even-keeled temperament, Kelly is a fabulous realtor and I'm so grateful for her help in selling my house.

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“For future reference Pat Patenaude is the best commercial rental agent I know.”

"In a very difficult real estate market Kelly was a genuine difference maker. I have worked with real estate agents for years as a buyer, seller, and attorney. I have never dealt with anyone as competent and reliable as Kelly. She worked very hard to get us the best deal possible and then worked even harder to get us to and through the closing. She is thorough and persistent. I recommend her most highly!"

I would highly recommend Carla Ness as an agent. She provided excellent service and is incredibly knowledgeable and polished. 

Jennifer Pride went above and beyond during the search for our new home. She happily and promptly answered all our questions during the process, and made some great suggestions and guidance too! We felt very comfortable throughout the whole process, never feeling like we were being steered in the wrong direction. She was truly looking out for our best interests and helped us find the perfect house for us!

I had the pleasure of working with Lisa Palumbo on buying and then later selling my condo. She expertly guided me through every step of the way. Lisa Palumbo is articulate, knowledgeable, and deeply committed to her clients. I 10/10 recommend her and look forward to the opportunity to work with her again in the future! Thank you, Lisa!
 

Julie Held was great to work with. She is extremely patient and knowledgeable about the area. She was always in contact with us to let us know about any properties that met the criteria we were looking for, and it was always easy to set up appointments to view houses or to meet with Julie to discuss anything that we needed to. We were never pressured to settle on something and we kept searching until we were 100%satisfied with the house. It was truly a pleasure working with Julie Held, and she would be our first choice if we had to do it all over again.

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.

I talked to Lisa Palumbo off and on for several years about my eventual plans to sell my two-family rental in Northampton, MA. When I finally decided I was ready, she was the obvious choice to list it. I decided to sell quite suddenly and Lisa was able to jump in and list the house within a very quick timeframe. I live over two hours away from the property I was selling. There was quite a lot of prep that needed to be done to the building, - some repairs, arranging for various inspections, clearing out debris, doing a final clean-up of the yard and so on. Lisa lined up all the work that needed to be done using her extensive network of reasonably priced contractors. She found me an excellent, and again reasonably priced, attorney who was extremely helpful in dealing with the tenants as well as the closing. Lisa Palumbo did an amazing job working respectfully with the tenants, giving them very clear and timely notice when she or a contractor needed access to the apartment, helping them look for new living situations, and acting as go-between for me when necessary. She worked well with the buyers' realtor and negotiated a very good sale price for me when issues arose with the inspection. Lisa Palumbo is extremely knowledgeable, proactive, tells it like-it-is, is quick to answer all communication and is also, really enjoyable to work with. I recommend her highly."
 

If I could give Kelly a billion stars I would. I would give Kelly a whole freaking galaxy of stars. Kelly went so above and beyond for me and my family that I could cry. I absolutely could not have sold my house without her. She was with me every step of the way and held my hand while navigating this confusing ordeal. She made sure I knew all of my options and where we were at in the process the whole time. Kelly gets all the stars.

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

"Thanks for Being more than a good neighbor"......

"Thanks for being a wonderful therapist, social worker and public historian, as Cummington and my family so badly needed."

I've worked with Lisa Palumbo on three transactions now, all of them very positive. My first experience with her was so good that I turned to her again, and I was very pleased with the results.

Ten years after that first transaction, I called her again to sell my house. Lisa advised me about what to paint, what to fix, and what to leave alone. She referred me to the best handyman I’ve ever encountered, who did great work for very reasonable prices. Finally, she planned the open house with careful timing, helped me price it right, and sold the house within days for a generous percentage over the asking price! She even had backup buyers in place in case the first offer fell through.

I couldn’t be more pleased. I recommend Lisa Palumbo to anyone who’s selling a house. You will be in the best hands!
 

We were lucky to meet Lisa when she presented at our first-time homebuyers class. She seemed smart and a good listener, so we decided to work with her ... and we’re so glad we did! Our real-estate journey included complicated situations involving property boundaries, specialized down-payments, and lots of negotiation. We were so grateful to have Lisa on our team. She provided consistent knowledge and insight as well as some much-needed emotional support. She clearly knows the local real-estate scene very well and did a great job helping us negotiate it. We always felt she was looking out for our interests.

We ended up with an awesome house within our budget, and we couldn’t be happier! I recommend her to all my friends.
 

Kelly went lightyears above and beyond what I've come to expect from relators in my past experiences. I really can't recommend her enough. from her knowledge of local rules laws and regulations, to her responsiveness to text, emails, and calls. and I think most importantly her hands on approach to making sure everything went as smooth as possible. My house was a challenge to sell and I don't think I would have made the profit I did without her expertise.

I met Acadia about a month ago. She answered a request I had on a house and she wasn’t even my realtor. I was so impressed. I told her I was looking for a house in Massachusetts and she found me a house within four days. I met her for the first time in Western Massachusetts and I couldn’t believe how a tentative she was With my search. I am very grateful for her and I wish her the best of luck with her career.

I would like share with you my experience with my Realtor, Jessica Lapinski of Delap Real Estate. Jessica spent a year with me looking for the "right house" and I couldn't be more grateful for her knowledge of the area, as well as for her always cheerful and optimistic attitude, no matter how dejected I might have started to feel. Finding a house can be very stressful and Jessica was always there trying to make the process easier. If you are looking for someone to help you find the right house, I highly recommend her.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

Working with Carl continues to be a very comfortable experience. Always professional, we receive availability updates in the market daily. He is always available for viewing homes and provides reliable advice. Carl’s knowledge of the real estate process gives us confidence that our choice of a new home will be the right one. We wouldn’t hesitate to recommend Carl to potential clients.                                                                                                    

Lisa Palumbo was remarkable.  She was a crack negotiator, open and honest, seasoned (she knew how to respond to dubious demands of other realtor/attorney /buyers). Lisa was always professional, regularly stayed in touch, had consistent positive, high-level energy for any and all situations that arose and was fun and personable.  I could not have had a better realtor.

We have worked with a few real estate agents over the past 10 years. Ellen Bartos was by far the best realtor we have worked with. She handled everything extremely well and had great suggestions.

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally. Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months. While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal. Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.

Andrea is simply the best. She returns all calls and texts in a timely fashion. She is sweet and friendly; yet, at the same time, a great negotiator. Her negotiating skills got me an extra $5,000!

I've worked with Lisa Palumbo for the past ten years on five different real estate transactions - from buying, to selling property and land. She is the best around! Smart, savvy, and ready to work for you no matter what obstacles arise - Lisa Palumbo knows the market, loves and lives in the area she services, and works tirelessly to get it done. I wouldn't work with anyone else.

I have bought and sold three homes over the past seven years and have used Lisa’s services for all six transactions. Lisa is a consummate professional with an excellent understanding of local market conditions and top-notch communication skills. I would gladly hire her again and can recommend her without hesitation.

Kelly was my realtor through all kinds of obstacles. She has been an amazing realtor. I will strongly recommend her as a realtor. Kelly has been there for me at every unbelievable twist and turn, going far beyond what I imagine her job description is! She has been available to talk or text   whenever I had a question or she had something to share. I totally trusted her negotiation skills and her tremendous knowledge of the real estate world. I feel so lucky that I had Kelly Warren working for me to sell my difficult house against all odds.

“Pat was great, we’d contact her again in a heartbeat.”

I had the pleasure of working with Lisa Palumbo when I sold my house in Conway, MA. From the preliminary phase of setting a price, staging my home for maximum appeal, to providing excellent feedback after showings, to the decision to accept an offer, and finally to the closing, Ms. Palumbo was helpful, patient and supportive. I was especially impressed with her ability to share her "voice of experience" in a productive and non-threatening way. Again and again, Lisa showed up for inspections, appraisal, showings etc. to make sure that things went well. If you are looking for a realtor with a strong work ethic, vast experience, a receptive ear, and a friendly disposition, I strongly recommend Lisa Palumbo.

“Pat Patenaude was super helpful.  She more or less single handedly pulled everything together, negotiating well beyond the line of duty.”

I bought and sold a condo with Lisa Palumbo and sold one house and bought another. She is simply extraordinary - responsive, professional, thoughtful, honest, clear, knowledgeable, informed, smart, kind and attentive. No matter how smooth, buying and selling real estate is extremely stressful and Lisa always made me feel like I was her only client.  She knows the region, the law, the properties and all the players - tradespeople, mortgage brokers, attorneys, other realtors.  She never pushed me or pressured me.  She puts the “pro” in professional and yes that’s totally corny - but it’s true.  She’s warm and friendly without being a pushover. I give Lisa Palumbo my highest unequivocal recommendation.

I want to thank you for all the time and energy you put in to help me buy the 2 Ring Road house.  Your "Hilltowner" knowledge was invaluable Mostly, though, I want to say thanks for your patience and kindness.  I know it was a long, drawn out process.

We spent over a year looking at houses with Holly. She was so patient and easy to work with. She never pressured us into settling on a house we didn't want. She was knowledgeable about the whole process, and was incredibly supportive and kind. Hopefully we won't move again for many, many years, but  if we do, we'll call her!

“You really went the extra distance on this project.  Going forward, I would certainly be pleased to work with you again in the future.  And in the meantime, I would be a very positive reference should you require one.”

Melany is professional, resourceful, and aware of how to negotiate to make deals happen! We had a difficult transaction and Melany was by our side every step of the way looking for solutions. We are happy homeowners now, thanks to Melany!

I manage several condominium associations so over the years I've had worked with many different realtors.  When it came time to sell my own property, I choose to work with Lisa Palumbo from Delap Real Estate because I saw that when she represented owners in the associations I manage, she was always reliable, attentive to detail, competent and professional in every way. This sale involved her having to come to grips with a complex property that had been extensively renovated. By effectively marketing the property, she brought in a good solid offer and handled all the back and forth of negotiation smoothly. With her help the sale closed on time and without a hitch. I am glad I choose to work with Lisa Palumbo on this sale.

Thank you so much for all that you have done for Karen and me to make this sale a successful one. Your dedication was obvious and appreciated. I don't think this would have happened without you!!! We were so lucky to have met you at the Magri house and our judgement about your skills were so right. You are an excellent agent and we hope you continue on helping others like us make their dreams come true for many years to come.

Kelly is great to work with, she took the time to understand what I was looking for and found the right house for me. She took all my concerns into account responded to all my e-mails and calls promptly, I highly recommend her.

I can’t speak highly enough about working with Lisa. We looked at houses for about a year, and Lisa was engaged and patient with us as we narrowed down our vision for our “dream home.” Lisa’s guidance on how to make a competitive offer on a multiple-bid property gave us the competitive edge we needed and she used her local contacts with an electrician and contractor to negotiate all closing costs to be covered by the sellers.

Kelly was highly recommended to us by several folks, and they were spot on for the recommendation. She was incredibly knowledgeable, attentive, and accessible during our house buying process, and she offered us tons of excellent recommendations for other people who are part of the process (contractors, inspectors, attorneys, etc.). Her depth of knowledge of house buying and home ownership was so helpful for us, especially as two people relatively unfamiliar with it. We were put at ease during an otherwise stressful process. Seriously, have Kelly as your realtor. You won’t regret it, and then you’ll be on here writing a glowing review because it was obviously the right choice.

Lisa was and is a huge help to us. We were first time homebuyers, buying out of state (13 hours away), and in this seller’s market. Another realtor had already given up on us but Lisa was great about finding new listings, getting to the open house and giving her honest opinion, and got us the house of our dreams.

We dealt with many other vendors who’s communication skills weren’t as good as Lisa’s. We were very glad to have her in our corner.

We didn’t know Lisa Palumbo before we moved to town and actually had parted ways with our first realtor when things didn’t work out. The short story is that Lisa Palumbo is a savvy, intelligent, genuine, likable person, and an excellent realtor.

We had a tough time finding the right place and in retrospect we were being pretty picky in a slow wintertime market. She waited patiently for us to find a place with the “right feel” without ever pushing us or hurrying us to buy. On the other hand, when we did decide to put feeler bids out it was all systems go for Lisa .... the bid was on the seller’s agent’s desk with all the appropriate paperwork within an hour. She was able to network well with the other agents. I think her ability to form friendly professional relationships with them helped us a lot.

When we finally found the perfect home, unfortunately it wasn’t really a secret. The sellers were motivated to move quickly and no less than five bids were ultimately submitted for a single round of closed bidding, all coming in above the asking price. We were $1,000 below the highest bid ... and we still got the house! Lisa had the value pegged just about perfectly, and a combination of this and her ability to polish our bid and connect with the sellers made the difference.

There are dozens of qualities that seem to help realtors succeed — interpersonal skills, business acumen, work ethic, etc. — but the bottom line to me, and the hardest quality to judge at first, is whether you can trust the person who is helping you spend your money. There are plenty of potential conflicts of interest that arise during the process, and if personal integrity is a question with your realtor it’s going to take a lot of the fun out of it. All the other things don’t matter much if your agent is not really working for you. We trust Lisa Palumbo and she earned that from us over a period of months.
 

Over the two years that Lisa Palumbo helped us relocate to the Northampton area, she constantly kept us informed about new listings that might fit our criteria and patiently worked with us as we narrowed our search. When we found a place that we wished to pursue, Lisa guided us to making a strong offer, and she was tremendously helpful in every step of the purchase process, including recommending terrific local people to work with. She definitely earned my highest praise.

Holly stayed with us for over 10 years, when we were actively looking, then for years when we weren't, and again years later when we were looking. She is brilliant and knowledgeable about a number of things to do with housing. The only thing I wished she had done for us differently is to get us a  better price for the house we bought, but I don't think she could possibly know the number of things wrong with our place that we didn't find out until after we moved in. One of those live and learn things. She did great with the place we sold, and got more for it than our asking price, to our surprise and delight, and also to hers.

Ellen succeeded in selling our home in a very challenging buyer’s market. Out of over 30 homes listed in the small town of Conway, ours was one of a handful that sold in 2013. On more than one occasion we felt that the buyer’s agent was making unreasonable demands ( and vice versa.) We were ready to walk away from the process, but Ellen remained diplomatic. If we had failed to sell our home last fall we would have faced significant hardship. Ellen was patient throughout the long process. She accommodated a few unusual requests on our part. For example, she arranged to have our piano moved when we were out of town. She more than earned her commission.

We originally started with another realtor but after six months on the market, we switched to Lisa Palumbo.  She took immediate charge, made specific recommendations and sold our house in the next six weeks.  Lisa also has the support of various service people who can do things necessary to sell homes.  She takes care of business!

Five stars is not enough for Kelly! I just finished purchasing my first house, and she was an incredible help throughout the process. Kelly listened to my wants and needs for a home, and brought many wonderful suggestions to my attention. When I found my house, Kelly's knowledge about the buying process and local real estate was invaluable. She always responded promptly, and also provided great resources and advice for a first time buyer. Kelly made the whole process go smoothly and quickly. HUGE thank you to Kelly- I love my new home!!