Delap Delivers

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

I recently purchased a home in Easthampton, Ma. I was not familiar with this area or the various neighborhoods. Andrea was a joy to work with. She quickly understood what I was looking for...what features were "must haves" and what were "nice to haves". She took me through a number of areas just so I could understand what houses were selling for and in what areas. It helped me to better understand how to set my expectations. She very quickly gathered info on any house I expressed an interest in and scheduled showings around my schedule. I would highly recommend Andrea to anyone looking to buy or sell. She has integrity and is very knowledgeable about this area.

I would like share with you my experience with my Realtor, Jessica Lapinski of Delap Real Estate. Jessica spent a year with me looking for the "right house" and I couldn't be more grateful for her knowledge of the area, as well as for her always cheerful and optimistic attitude, no matter how dejected I might have started to feel. Finding a house can be very stressful and Jessica was always there trying to make the process easier. If you are looking for someone to help you find the right house, I highly recommend her.

We have worked with a few real estate agents over the past 10 years. Ellen Bartos was by far the best realtor we have worked with. She handled everything extremely well and had great suggestions.

Kelly is a lovely human and a great advocate. We were moving to a new state where we had limited knowledge and she was very helpful with giving guidance and linkage with community resources. She really understood what we were looking for and ended up making the suggestion for our perfect home! She has a good eye for quirks in old homes as well, which definitely came in handy in this area. I would definitely recommend working with Kelly.

Kelly did an amazing job helping us find the right home. She’s straightforward and honest and is willing to go the extra mile. We appreciated her knowledge of the area and her expertise with old homes. She advocated strongly for us to make sure we got a fair deal on our house. We will 100% recommend her to our friends!

Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.

My husband and I had such an amazing experience working with Acadia when purchasing a home as a first time home buyer. She was kind and friendly throughout the entire process. She walked us through each step of the process and was supportive with every question asked. Acadia coordinated the inspection when we could not be there due to prior commitments and helped ease any concerns we had with the process. The inspection process went really well. As soon as we moved on to the next phase of the home purchasing process, she was able to efficiently and effectively guide us through what we had to do next, which she answered any and all questions we had as well. We have a seamless and amazing closing because all of the effort and support Acadia provided prior to and including the closing. Acadia's kindness and wealth of knowledge as a real estate agent made the entire process of purchasing our first home so smooth that I highly recommend her should you need a real estate agent.

Wow! Julie is incredible. We called her to list our condo. She did a walk through and made some simple suggestions for improvement. When they were complete, she listed the condo. It sold in 3 days for more than we had hoped. Smart, knowledgeable, trustworthy and dependable. You can't go wrong with Julie!

You have been so, so excellent -- always upbeat, always optimistic, and such a hard worker.  We hate to say goodbye to you! [We] are so lucky to have had you lead us on this house-selling journey!!  If you ever need a letter of reference, please feel free to call on us!  You are the epitome of professionalism and kindness, and we will miss your presence in our lives!

Hi April ! 

I meant to send a happy new house anniversary message in January and let life take over instead 🤷🏻‍♀️

But, as Ashley and Justin are so happy with the house you found for them, I’ve wanted to thank you many times for all your hours of help, support and coordination with contractors and technicians.  Based on recent friends and family’s experiences with realtors, it’s become more and more apparent of how incredibly fortunate we were to have you working with us. 

I hired Julie as my agent because she had come highly recommended from two friends who had recently purchased homes. Julie's performance lived up to all of the reviews on this site and then some! She has a very easygoing personality and spent a lot of time working with me to help me determine exactly what I was looking for in a house. She is also extremely patient, spending nearly a year working in close contact with me while I narrowed down my search for the right home. When it came time to negotiate the deal, Julie provided insightful and knowledgeable advice on how much to offer. I got a great deal on my home and I don't feel like I overpaid at all. During the due diligence phase she looked out for my best interests and negotiated hard to make sure the seller followed through on some last minute changes they committed to. Julie made the whole process smooth and painless. I would highly recommend her to anyone looking for an agent in this area!

Thank you so much for all the help & support you offered during that supreme effort you made to sell my house. You went above & beyond the call of duty and I am so glad to not own it now. Especially after I heard of the more than 2 feet of snow you all got! I so appreciate everything you did!

“Pat was very knowledgeable and always answered all of our questions clearly.”

Kelly was amazing she was there for me every step of the way and also was on my side the whole time. She always had my best interests in mind and made the stress of buying a home seem easy thank you so much!

I worked with Maureen to purchase a house in Easthampton. She brings great experience with people, local resources, experience as a contractor, and is very honest and patient. She told me when she thought something would work well, when she thought it would not.
Even though I changed my mind and I had some difficulty at points in the process, she never lost faith or patience. there were multiple times where she was thinking one step ahead of me, and saved me from a lot of potential aggravation pursuing the wrong thing.  she is also tireless and eminently available.   

“For future reference Pat Patenaude is the best commercial rental agent I know.”

Kelly Warren was absolutely amazing. She answered all of our questions. She made sure the bank stayed on the timeline. She let us choose our houses to view but also made recommendations. We bought a house based on her recommendation for our family size! Best realtor! She will not disappoint you!

After a failed attempt to sell our house, we contacted Lisa Palumbo for help. She came in with the right pricing, great marketing ideas and the ability to help us with the emotional roller coaster of selling a house. Shortly after her first open house, we were entertaining three offers! Lisa knows the market, respects her clients and always exhibits the utmost professionalism. She comes with our highest recommendation.

I cannot say enough about the incredible experience I had working with Kelly. In this unprecedented market, especially for a first time buyer - I found a true professional who guided me through the process of home buying with thoughtful care, (local) knowledge, legal competence and attention to detail beyond what I could have hoped for in a realtor. Kelly brought what felt like a mama bear like fierceness into guarding my interests in this process, while moving through the obstacles of closing with respect and professionalism for all parties. In talking with my family throughout the home buying experience, my sister has often remarked that I have "the best realtor in the world!" - it is truly no exaggeration.

"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
 

Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!

Holly stayed with us for over 10 years, when we were actively looking, then for years when we weren't, and again years later when we were looking. She is brilliant and knowledgeable about a number of things to do with housing. The only thing I wished she had done for us differently is to get us a  better price for the house we bought, but I don't think she could possibly know the number of things wrong with our place that we didn't find out until after we moved in. One of those live and learn things. She did great with the place we sold, and got more for it than our asking price, to our surprise and delight, and also to hers.

Julie Held was on our side throughout our transaction to purchase our first home. We were very impressed with knowledge and professionalism. Here are some of the highlights: - Quick to respond and easy to reach throughout a variety of communication mediums. - Very detailed knowledge of homes in our price range (250-350k) in our area; and what a given house should be worth. - A good listener. - Great negotiator. Helped craft an offer that was beat out competing offers and also got more concessions from the seller during post-inspection negotiations. - Well-versed in the details of the transaction and a good guide for us. - Willing to come open the house repeatedly to allow contractors in to do estimates. - Took our interests and concerns to heart and made the overall process simpler and more pleasant.

My wife and I highly recommend her!

I've worked with Lisa Palumbo on several transactions, as both a buyer and seller. In each case she did everything I could ask for. Most importantly, she took all of the process details off my plate so I could focus on all the other moving parts of my life as I was making transitions. And, in every case, I've been very happy with the deal we were able to make. I will absolutely call her up for my next real estate transaction, too!

Ellen succeeded in selling our home in a very challenging buyer’s market. Out of over 30 homes listed in the small town of Conway, ours was one of a handful that sold in 2013. On more than one occasion we felt that the buyer’s agent was making unreasonable demands ( and vice versa.) We were ready to walk away from the process, but Ellen remained diplomatic. If we had failed to sell our home last fall we would have faced significant hardship. Ellen was patient throughout the long process. She accommodated a few unusual requests on our part. For example, she arranged to have our piano moved when we were out of town. She more than earned her commission.

I had the pleasure of working with Lisa Palumbo when I sold my house in Conway, MA. From the preliminary phase of setting a price, staging my home for maximum appeal, to providing excellent feedback after showings, to the decision to accept an offer, and finally to the closing, Ms. Palumbo was helpful, patient and supportive. I was especially impressed with her ability to share her "voice of experience" in a productive and non-threatening way. Again and again, Lisa showed up for inspections, appraisal, showings etc. to make sure that things went well. If you are looking for a realtor with a strong work ethic, vast experience, a receptive ear, and a friendly disposition, I strongly recommend Lisa Palumbo.

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no   nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed. I would be a repeat customer of Kelly's if she hadn't found me my ideal home that I never want to sell.

Kelly really took time to understand what I was looking for in a home. I chose a condo that was being built, and Kelly was there through the year-long process, making sure the building was progressing, providing me with photos of the progress. She introduced me to local businesses and helped me   find what I needed to make my move-in smooth. She paid careful attention to details, and was readily available when I wanted to reach her. I would recommend her highly!

When I started looking for a house, I was a complete newbie. I knew nothing about the house-buying process; I had never owned any property before. Then I met Lisa Palumbo — and that made all the difference! At our first meeting Lisa asked me all the right questions: What type of lifestyle did I live? What type of home was I looking for? In what town? What was my budget? Did I have any specific concerns or questions?  Lisa let me set the pace in the house-hunting process, which was very important to me.  I never felt pushed to make a bid on a house. And she showed me as many houses as I wanted to see. She was clearly not looking to make a quick commission and move on to the next client.  And I very much valued her for her individualized attention. Another quality that I noticed in Lisa was her patience in tutoring me through the house-buying process. She reminded me of when I needed to get prequalified for a mortgage, when I needed to have a home-inspection appointment ready, when I needed to contact a lawyer. All of her recommendations were excellent. Everyone she referred us to was incredibly knowledgeable, efficient, and personable. I could not have found a better real-estate agent. After comparing notes with several friends and colleagues, I realize that I was very lucky to have stumbled upon one of the best real-estate agents in town. Her goal was to make sure that I found the home I wanted and to do everything she could to make it happen. For the record, thanks to Lisa’s guidance, I put a bid on one house only and that was the house I bought. I recommend Lisa Palumbo’s services very highly!  

I'm a first-time homebuyer and my realtor is Kelly Warren. I've been house hunting for well over a year. I say this to let you know: I know Kelly really well. If you're searching for a realtor in the CT River Valley, you've found the best one. Kelly's dedication is unparalleled. You're just not going to find a better advocate in your corner. She's realistic, but will never let you settle for a place that doesn't fit. Tell her something once, and she'll lock it in her memory forever. Is someone else being shady or overcharging? Kelly's going to tell you. She hasn't steered me wrong for recommendations on anything- inspectors, utilities, contractors, even restaurants. I actually only got my house because she saw it once and instantly knew it was perfect for me. She even offered to FaceTime it with me because I was had to travel for a funeral and she could tell I was grieving and exhausted. She's had my back every step of the way and I can't thank her enough. I'm a single homebuyer, but I never felt alone. I had Kelly

Buying a home with Lisa Palumbo was a joy. Since I was moving from the Midwest to Easthampton, MA, Lisa used all the latest technologies to take me through homes virtually. She advised me on location and was a huge help with making appropriate offers. She referred me to an amazing mortgage officer, a great inspector, and numerous local companies for having various projects done. She went out of her way to work with my travel schedule and when I was out of town, she met service providers at the home for me. I will be using her again when I am ready to move. I would HIGHLY recommend Lisa Palumbo for anyone looking for homes or looking to sell their home. She went above and beyond the call of duty!!

Ellen is wonderful to work with. Professional and highly knowledgeable, yet she is also down to earth. She will also work on your behalf, whether it is showing you 30 properties or selling your home.

I highly recommend Andrea for all your real estate needs. I am a former realtor myself, and a former resident of Massachusetts. I wanted to return to the area seasonally and worked with Andrea at finding the "perfect" house on a lake in the area. I found Andrea to be knowledgeable and focused on her real estate profession. She was always available to help and made the difficult task of remotely buying a house very easy for us. During negotiations I found her style very conducive to getting things done without angering others and so the real estate transaction closed on time and with all parties still feeling very positive about the others involved. She is one of the best!

Lisa Palumbo is an amazing person/counselor/realtor/mediator/friend!

As a lesbian couple, we needed to find someone who was gay-friendly and could successfully assist us in our move from Germany to Western Massachusetts. As a family of four, which includes kids and pets, we had very particular needs and wants. Lisa took all of them into consideration. She was in constant contact with us overseas via email and long-distance phone calls. She knew us so well just from our conversations that we totally trusted her judgment and were never disappointed in the service she provided.

Lisa would visit houses for us that we saw online and would send us a virtual tour based on the digital photos she took. When it came to the house we ended up buying, she was ever vigilant in dealing with every situation that came up that we were just too far away to deal with. Lawyers, the seller, the seller’s realtor, putting in a new septic system, having the chimney cleaned, the house inspection — she dealt with all of this in our absence and “virtually” held our hands to help us get through the process. She set up appointments for us to speak to “experts” who explained every detail of the septic system and the house-inspection report.

Afterwards, she even lent us furniture because ours was on a ship for six weeks. From beginning to end, she was there for us and we feel very lucky and fortunate to have met and worked with Lisa Palumbo.
 

Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.

Andrea is simply the best. She returns all calls and texts in a timely fashion. She is sweet and friendly; yet, at the same time, a great negotiator. Her negotiating skills got me an extra $5,000!

Lisa Palumbo came highly recommended from a colleague and has been wonderful to work with! She is personable, responsive, and generous with her time and knowledge. She is well-networked and provided excellent recommendations for inspectors, lawyers, lenders, and other professionals. She was proactive in identifying properties that met our needs and ultimately helped us find and close on a place we are very happy with. I would not hesitate to work with Lisa Palumbo again!

“Pat was great, we’d contact her again in a heartbeat.”

Lisa Palumbo was remarkable.  She was a crack negotiator, open and honest, seasoned (she knew how to respond to dubious demands of other realtor/attorney /buyers). Lisa was always professional, regularly stayed in touch, had consistent positive, high-level energy for any and all situations that arose and was fun and personable.  I could not have had a better realtor.

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

Carla was indispensable in my purchase, especially as I made the offer and negotiated the contract from out of state without even seeing the property in person! Carla was reliable and trustworthy and I especially appreciated her local knowledge and guidance throughout the process.

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

“Excellent, knowledgeable and intelligent.”

Kelly was fantastic!!! She knows how to do her job and she does it well! Very well!!!! She literally will do anything she can to sell or help you buy a house! I would highly recommend her to any of my family and close friends and have already!! Thank you Kelly for the hard work you do!!

Kelly was my realtor through all kinds of obstacles. She has been an amazing realtor. I will strongly recommend her as a realtor. Kelly has been there for me at every unbelievable twist and turn, going far beyond what I imagine her job description is! She has been available to talk or text   whenever I had a question or she had something to share. I totally trusted her negotiation skills and her tremendous knowledge of the real estate world. I feel so lucky that I had Kelly Warren working for me to sell my difficult house against all odds.

When COVID-19 threatened to displace our family, I called Kelly in a panic asking her to start keeping her eye out for homes that might meet our family’s needs. That was at 3:00 on a Tuesday afternoon. We were at a showing that evening. Kelly is incredibly transparent in every aspect of the homebuying process. She let us know immediately how intense the market was in our area during the pandemic – incredibly competitive, having to make multiple offers. We never felt out of our element. Kelly explained everything perfectly – her knowledge about the area we were buying in and the properties themselves was remarkable. She also treated our 9-year-old with such respect, knowing he was also an integral player in the homebuying process. We always went into an offer with a competitive strategy because of Kelly’s expertise. When our offer was accepted, she made sure we stayed on schedule, answering every question (sometimes ridiculous and embarrassing) thoroughly and graciously. If something came up that was frustrating or confusing, Kelly presented us with all of our options and a strategy for how to weigh them. We would not have gotten our AMAZING house if it weren’t for her. Something else that is important to mention since we are still currently in a pandemic: Kelly’s attention to safe showings, social distancing (having hand sanitizer and masks readily available in case one of us forgot either) made me forget that we were searching for our home during unprecedented times. Only concentrating on the house we were looking at and not our safety, made it so much easier to make smart and intentional decisions. What should have been a stressful time for our family turned out to be fun and enjoyable. It would be a tremendous mistake to not allow Kelly to handle your real estate needs.

Ellen is the most knowledgeable Real Estate agent I've worked with. She is motivated to work for her buyer and do all research necessary. Thanks to her work my closing was seamless.

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.