Delap Delivers

Kelly was outstanding. I had worked with a couple agents in the past and I thought they were all okay at the time, but I didn’t know what I was missing until I worked with Kelly. She had endless knowledge about the condition of properties, the current market, and strategies on offers and negotiations. She went above and beyond digging up helpful info on property specifics. I tend to be a bit impulsive, and she definitely prevented me from making a couple mistakes. I really felt like she had my best interest in mind rather than just trying to make the sale. She was super responsive and on top of everything throughout the entire process. I’d definitely work with her again.

Julie Held helped us sell 2 homes and purchase our current home, 3 transactions at the same time all within a short few weeks. She is professional, reliable, knowledgeable and easy to work with. It was a pleasure working with her. We could not be happier.

Kelly was highly recommended to us by several folks, and they were spot on for the recommendation. She was incredibly knowledgeable, attentive, and accessible during our house buying process, and she offered us tons of excellent recommendations for other people who are part of the process (contractors, inspectors, attorneys, etc.). Her depth of knowledge of house buying and home ownership was so helpful for us, especially as two people relatively unfamiliar with it. We were put at ease during an otherwise stressful process. Seriously, have Kelly as your realtor. You won’t regret it, and then you’ll be on here writing a glowing review because it was obviously the right choice.

"Kelly truly went above and beyond in helping me buy a house on a short timeframe in a super competitive market. She is incredibly reliable, responsive, organized, and thorough, and really knows her stuff. She is both professional and fun, easy to communicate with, and was an incredible support to me as a first time home buyer going through the process by myself - a great people person who responded with compassion to my many texts. She also negotiated skillfully on my behalf. She is extremely knowledgable about houses and was committed to helping me go in "eyes wide open". Kelly knows the area really well and was able to give me numerous excellent recommendations (as well as tips on who to avoid) regarding everything from home insurance to retaining walls to heating systems. I highly recommend working with Kelly!"

I've worked with Julie Held both buying and selling a house. She's patient, professional and has a wealth of inside knowledge about the market and neighborhoods. Moreover, Julie makes what can be a stressful process easy and often fun. I never felt pushed to accept something I didn't like about a property, as I had felt in my work with previous agents. Julie stayed positive as we moved on to the next property. And on the selling side, Julie handled everything smoothly and efficiently, from the open house for agents to the detail work of meeting the buyers requests for fixes and finding people to help up pack up and move. I wouldn't think of making a move ( property-wise) without her!!!

Kelly is amazing! She was very helpful. She showed us any house we asked to see. She kept our Attorney and mortgage company on task. We never missed a date and closed on schedule. I would highly and will highly recommend her to anyone who's looking for a realtor.

I'm a first-time homebuyer and my realtor is Kelly Warren. I've been house hunting for well over a year. I say this to let you know: I know Kelly really well. If you're searching for a realtor in the CT River Valley, you've found the best one. Kelly's dedication is unparalleled. You're just not going to find a better advocate in your corner. She's realistic, but will never let you settle for a place that doesn't fit. Tell her something once, and she'll lock it in her memory forever. Is someone else being shady or overcharging? Kelly's going to tell you. She hasn't steered me wrong for recommendations on anything- inspectors, utilities, contractors, even restaurants. I actually only got my house because she saw it once and instantly knew it was perfect for me. She even offered to FaceTime it with me because I was had to travel for a funeral and she could tell I was grieving and exhausted. She's had my back every step of the way and I can't thank her enough. I'm a single homebuyer, but I never felt alone. I had Kelly

Melany is a warm and caring person who will listen closely to individual preferences and needs in buying and selling a house.  She is high energy, hardworking person who is very thorough about follow-through.  She is tech savvy, which can be an important advantage in this housing market.  Most importantly, she is a person of integrity.

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

Julie Held is absolutely fantastic at what she does. I had a house in mind I wanted to buy, looked over reviews on Zillow, and decided to go with Julie Held. She was very responsive in my request and stayed in touch with me closely every step of the way. From the very beginning she outlined the process needed for me to buy the house. At each step she reminded me of what I needed to do in order to avoid any problems. 

She is very friendly and knows the area well. She has great references and everyone she works with spoke very highly of her. She recommended several local businesses, banks, lawyers, etc that we were able to review and use throughout the process. We took every one of her recommendations without any hiccups or regrets. She was in contact with the mortgage lender and lawyer with updates that enabled everyone involved to remain on the same page.

I recommend Julie Held without exception. She is the ultimate professional. She is nonjudgmental, understands how to relate to people, and makes you feel at home with the process of buying your home.

Wow! Julie is incredible. We called her to list our condo. She did a walk through and made some simple suggestions for improvement. When they were complete, she listed the condo. It sold in 3 days for more than we had hoped. Smart, knowledgeable, trustworthy and dependable. You can't go wrong with Julie!

We worked very successfully with Maureen to buy our retirement home. We placed an offer on one place that was a dream come true, but turned out at inspection to have a lot of problems. She was patient with us throughout the process, provided a lot of valuable information from her background as a builder, and we finally decided to back out. She helped us find another property and she was again patient and provided excellent guidance about repairs needed. We even used her to find a tenant to live in our house for a few years before we retire. We would use her again if we needed to and definitely recommend her to others. She was a pleasure to work with.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

I can't say enough about Ellen Bartos. She worked with us reliably and consistently to sell our house, in a market in which there was not much demand. She is an immensely warm and decent human being, with high ethical standards and a calm demeanor. She is someone that it is always pleasant to sit down with, on the deck at sunset, and chat over a glass of wine. Ellen  found us a family who wanted the house. To effect this, though, Ellen had to first sell their condo for them, before they could buy our property. She handled both deals simultaneously with quiet and calm efficiency. I recommend Ellen very highly indeed, and without reservation, to anyone who wants a trustworthy and honorable ally in the purchase and sale of property. She knows the area thoroughly and has years  success under her belt. But, more than that, she works hard on your behalf and it is always wonderful to spend time, professionally and personally.

We spent approximately four years working with Lisa Palumbo, trying to find the right house. Lisa’s patience, honesty, and optimism really brought us through the dark times when we felt we’d never find what we were after. She never tried to nudge us into buying something that wasn’t right and — in fact — she gently dissuaded us from settling for the wrong house a couple of times. She knows the real-estate market very well and has a good sense of prices; plus, she always pays attention to the nitty-gritty house details (furnace age, electrical updating, roof condition, etc.) that aren’t obvious at first glance. Lisa is friendly and fun to hang out with. She has great relationships with the other realtors in town so she’s able to arrange showings quickly and was able to negotiate strongly and effectively on our behalf. She’s just a really honest, genuine person and her authenticity and pleasant personality made all the difference during our stressful house search.

Thank you so much for all that you have done for Karen and me to make this sale a successful one. Your dedication was obvious and appreciated. I don't think this would have happened without you!!! We were so lucky to have met you at the Magri house and our judgement about your skills were so right. You are an excellent agent and we hope you continue on helping others like us make their dreams come true for many years to come.

We originally started with another realtor but after six months on the market, we switched to Lisa Palumbo.  She took immediate charge, made specific recommendations and sold our house in the next six weeks.  Lisa also has the support of various service people who can do things necessary to sell homes.  She takes care of business!

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

Kelly was fantastic!!! She knows how to do her job and she does it well! Very well!!!! She literally will do anything she can to sell or help you buy a house! I would highly recommend her to any of my family and close friends and have already!! Thank you Kelly for the hard work you do!!

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

Lisa stayed with us through a lengthy house search and always made herself available to meet when we asked.

Ellen succeeded in selling our home in a very challenging buyer’s market. Out of over 30 homes listed in the small town of Conway, ours was one of a handful that sold in 2013. On more than one occasion we felt that the buyer’s agent was making unreasonable demands ( and vice versa.) We were ready to walk away from the process, but Ellen remained diplomatic. If we had failed to sell our home last fall we would have faced significant hardship. Ellen was patient throughout the long process. She accommodated a few unusual requests on our part. For example, she arranged to have our piano moved when we were out of town. She more than earned her commission.

Carol helped us sell our home of 40 years and find a new place for us to call home. This was not an easy transition for us but she was always there when we needed her, and made sure that we met all our time lines. We would recommend her whole heartedly for both selling and buying a home.

I was blessed and cursed in buying and restoring a historic house in the foothills of the Berkshire mountains. I put my inheritance into the project, but ran out of money at about the time I reconnected with an old flame from Rhode Island, and decided to move to the ocean. Lisa took on the challenge of marketing a beautiful, yet unlivable half fixed historic home. Several buyers signed Buy/Sell Agreements that failed due to the complexity of the project - but Lisa graciously hung on until the right buyer eventually was found, and the closing price was as good as could be expected. She was a blessing to me.

We spent over a year looking at houses with Holly. She was so patient and easy to work with. She never pressured us into settling on a house we didn't want. She was knowledgeable about the whole process, and was incredibly supportive and kind. Hopefully we won't move again for many, many years, but  if we do, we'll call her!

We hired Lisa Palumbo because she had a demonstrated record of success in selling high-end properties and because in interviewing her, we found her to be professional, thoughtful, and responsive. She listened to us rather than trying to sell us and once we told her how many other houses we've owned and sold, she didn't try to "educate" us on the basics--unlike some others we interviewed. We were very happy with her performance. She was thorough and was amenable to spending her own money to get just the right photography and market in the right places. She was also savvy about timing the listing and accepting offers. We ended up selling for $135,000 over listing price and had two other offers above listing price. Finally, let me note that she's just a very pleasant, ethical person to work with. I highly recommend Lisa Palumbo.

Kelly knows the market and you need to hire her. We've worked with other agents in the region and she is easily the best. When she said we would sell our condo in no time because the market was hot, she wasn't kidding. While it took us a while to get our condo ready for sale, once it went on the market she got us a full price offer in a week. When negotiating with the buyer during the inspection process, she was a master arbitrator, getting them to reduce their ask by more than what we expected. We were also totally in sync on how to price it, which is always key in getting a quick sale. And we were able to finalize the sale quickly and without a lot of hassle. Everything was super smooth from beginning to end and it couldn't have possibly gone any better. She went above and beyond

Kelly was extremely knowledgeable about the real estate market and the home buying process. As first time home buyers we felt that purchasing a home was made relatively stress free with Kelly’s guidance. Kelly knows western mass well and was able to make numerous recommendations and referrals that   we needed throughout the process. We would recommend Kelly to anyone buying or selling a home in the Valley!

Carla Ness and I have a working relationship that goes back many years. I have a great respect for her market sense and sharp eye for value when it comes to investing in real estate. Carla and I have been through 5 purchase and sale situations and I have always felt confident doing business with her. I would add that she is very patient (I looked at a lot of property before I purchased) and a great listener. The next time I am in the position to invest in property, Carla will be my first and only choice.

Working with Carl continues to be a very comfortable experience. Always professional, we receive availability updates in the market daily. He is always available for viewing homes and provides reliable advice. Carl’s knowledge of the real estate process gives us confidence that our choice of a new home will be the right one. We wouldn’t hesitate to recommend Carl to potential clients.                                                                                                    

Kelly really took time to understand what I was looking for in a home. I chose a condo that was being built, and Kelly was there through the year-long process, making sure the building was progressing, providing me with photos of the progress. She introduced me to local businesses and helped me   find what I needed to make my move-in smooth. She paid careful attention to details, and was readily available when I wanted to reach her. I would recommend her highly!

Andrea was a dual agent on the house we just purchased. She was great to work with. Very knowledgeable, energetic and friendly. I would highly recommend working with her!

I've worked with Lisa Palumbo on several transactions, as both a buyer and seller. In each case she did everything I could ask for. Most importantly, she took all of the process details off my plate so I could focus on all the other moving parts of my life as I was making transitions. And, in every case, I've been very happy with the deal we were able to make. I will absolutely call her up for my next real estate transaction, too!

I had the pleasure of working with Lisa Palumbo on buying and then later selling my condo. She expertly guided me through every step of the way. Lisa Palumbo is articulate, knowledgeable, and deeply committed to her clients. I 10/10 recommend her and look forward to the opportunity to work with her again in the future! Thank you, Lisa!
 

I have bought and sold three homes over the past seven years and have used Lisa’s services for all six transactions. Lisa is a consummate professional with an excellent understanding of local market conditions and top-notch communication skills. I would gladly hire her again and can recommend her without hesitation.

We can't say enough good things about Kelly. From deep local knowledge to great negotiation skills, combined with tact and terrific communication, she made buying a home in an incredibly difficult market a much less stressful experience than it could have been. She has her client's best interests in mind at all times and no one works harder than Kelly! We feel so lucky to have had the chance to work with her.

Lisa Palumbo was highly recommended to us by a colleague when we decided to start looking for a house. We spent 3 years working with Lisa, who exhibited the patience, enthusiasm, and knowledge we needed to buy our first house. As we are new to the area, we greatly appreciated the depth of information and speed at which Lisa addressed our questions. Her relentless determination was a huge factor in us landing a home in a tough market. There is no doubt that we will seek out Lisa Palumbo if we decide to buy/sell again!

Hi April ! 

I meant to send a happy new house anniversary message in January and let life take over instead 🤷🏻‍♀️

But, as Ashley and Justin are so happy with the house you found for them, I’ve wanted to thank you many times for all your hours of help, support and coordination with contractors and technicians.  Based on recent friends and family’s experiences with realtors, it’s become more and more apparent of how incredibly fortunate we were to have you working with us. 

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.

At the beginning of the year, I needed to buy a house quickly, and Julie Held was recommended to me by a good friend. Julie was responsive, insightful, professional, caring, and efficient - and helped my find a great house in a hurry. An excellent experience all around.

“After having dealt with agents from other companies that were not attentive at all, it was refreshing to work with Pat.”

“You really went the extra distance on this project.  Going forward, I would certainly be pleased to work with you again in the future.  And in the meantime, I would be a very positive reference should you require one.”

This was my 2nd time using Kelly. First time was to buy my home and everything went seamlessly. This time Kelly listed my home for sale and everything went even better! Kelly was the no nonsense problem solver with a calm demeanor that I really needed while selling my place. This was my 9th house with my 7th realtor and Kelly was by far the very best real estate agent I've had the opportunity to work with. I would recommend her, and have, to anyone and everyone. She truly is the best!

Laura was so amazing to work with as she helped us navigate our first property we sold as a business. She was very thorough in gathering information for us when we were listing, for comparing other properties, and she was always quick to report back whenever we had questions through out the sale. She was a nice grounding rock too when some of the banking took longer than expected, and helped soothe us when things were confusing. I would highly recommend her as an agent. She will make you feel confidant that you are making the right decisions and you will feel at ease that you have a thoughtful guide in the process.

We had an incredible experience working with Carl! From start to finish, Carl went above and beyond to help us purchase the perfect investment property. What truly stood out was his dedication, flexibility, and always making us feel like a top priority.  Carl was not only knowledgeable and professional but also genuinely kind and supportive throughout the entire process. Carl guided us through every step with patience and clarity, making what could have been a stressful journey feel smooth and even enjoyable.  If you’re looking for a real estate agent who truly cares, works incredibly hard, and goes above and beyond, look no further. We couldn’t recommend him more highly!                               

If you are looking to buy or sell a home in Western Massachusetts - you'll want to work with Kelly Warren. Kelly is an excellent agent. She helped us find our dream house and patiently walked us through and negotiate all of the steps as first time home buyers. Her expertise, support and market savvy have been invaluable for us. We very highly recommend her. 

Over the two years that Lisa Palumbo helped us relocate to the Northampton area, she constantly kept us informed about new listings that might fit our criteria and patiently worked with us as we narrowed our search. When we found a place that we wished to pursue, Lisa guided us to making a strong offer, and she was tremendously helpful in every step of the purchase process, including recommending terrific local people to work with. She definitely earned my highest praise.

“You are as good as your reputation states, performing the near impossible as if it was easy to do. You are the best.”