Delap Delivers

Lisa is patient, kind and committed! She really listened to what we wanted and helped us to find the perfect home! She is beyond helpful and responsive to your questions and needs. We highly recommend working with her!

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no  nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed.

We spent approximately four years working with Lisa Palumbo, trying to find the right house. Lisa’s patience, honesty, and optimism really brought us through the dark times when we felt we’d never find what we were after. She never tried to nudge us into buying something that wasn’t right and — in fact — she gently dissuaded us from settling for the wrong house a couple of times. She knows the real-estate market very well and has a good sense of prices; plus, she always pays attention to the nitty-gritty house details (furnace age, electrical updating, roof condition, etc.) that aren’t obvious at first glance. Lisa is friendly and fun to hang out with. She has great relationships with the other realtors in town so she’s able to arrange showings quickly and was able to negotiate strongly and effectively on our behalf. She’s just a really honest, genuine person and her authenticity and pleasant personality made all the difference during our stressful house search.

"Thanks for Being more than a good neighbor"......

"Thanks for being a wonderful therapist, social worker and public historian, as Cummington and my family so badly needed."

If you are looking to buy or sell a home in Western Massachusetts - you'll want to work with Kelly Warren. Kelly is an excellent agent. She helped us find our dream house and patiently walked us through and negotiate all of the steps as first time home buyers. Her expertise, support and market savvy have been invaluable for us. We very highly recommend her. 

Dear Mo and Lisa,

Thank you for working with us to find a home that we're delighted to move to.  It means so much to us in this next stage of our lives.  You were patient with our million questions, knowledgeable about all aspects of this process and the crazy market, and so responsive and on top of all of the moving pieces; we felt supported in every part of this journey.  

Many thanks,

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

Laura Dziura was excellent from the first email communication through our closing. She was patient, and she understood our priorities. Her thoughtfulness and attention to detail put us at ease with major decision making. There was no doubt that she wanted what was best for us; her guidance was invaluable. I would strongly recommend Laura to anybody trying to navigate the real estate market. We could not be happier in our new home. Thank you, Laura!

We were very happy with Kelly Warren’s service as our realtor. She helped us with every aspect of purchasing our new home. It starts with the search for the right location and neighborhood. She had a thorough knowledge of all the areas we were interested in. She helped us hone our search and then was able to offer intelligent observations about things we didn’t know much about, the heating, the electrical, the structural build up, the approximate cost of repair. This was invaluable information for keeping within budget. All In all, we couldn’t say enough good things about Kelly most of all she has integrity. She gets our vote for realtor of the year!

I live a thousand miles away from the house I was selling in Easthampton, Massachusetts, and was unsure how I would possibly sell it from such a distance. My son helped with online research and collaboratively we decided on Lisa Palumbo.   Not only did she make the sale seamless and effortless, she did so with a cheerful and easy demeanor that made her an absolute pleasure to work with. Many a time, I felt as if I were her only client. She was always readily available by phone or email. There wasn’t a problem she couldn’t solve; whether it was a plumbing problem or electrical repair, she always had the proper professionals available to tackle the task.   Whether selling from near or afar, I wouldn’t hesitate to use Lisa’s services again.

I bought and sold a condo with Lisa Palumbo and sold one house and bought another. She is simply extraordinary - responsive, professional, thoughtful, honest, clear, knowledgeable, informed, smart, kind and attentive. No matter how smooth, buying and selling real estate is extremely stressful and Lisa always made me feel like I was her only client.  She knows the region, the law, the properties and all the players - tradespeople, mortgage brokers, attorneys, other realtors.  She never pushed me or pressured me.  She puts the “pro” in professional and yes that’s totally corny - but it’s true.  She’s warm and friendly without being a pushover. I give Lisa Palumbo my highest unequivocal recommendation.

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Thank you again, Delap Real Estate, for your hard work. I love my new home!

“I was impressed with Pat’s knowledge and current awareness of the real estate market.  She was very helpful in finding our new home.”

We have worked with a few real estate agents over the past 10 years. Ellen Bartos was by far the best realtor we have worked with. She handled everything extremely well and had great suggestions.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.

Kelly was responsive to my needs and very knowledgeable about the market. She really shepherded me through what could have been a very daunting process for a first time home buyer and showed a lot of patience and fortitude along the way. I couldn't have done it without her!

Lisa Palumbo helped us buy our home 7 years ago, and as we were preparing to put it on the market to sell (as we were relocating) we immediately knew who we wanted to work with.  Lisa Palumbo is remarkable: highly skilled, knowledgeable, perceptive, quickly responsive, highly efficient and very personable.  She is able to adjust quickly when the situation demands and her experience in the area shows in her work. Selling our house was a daunting prospect; we walked into it knowing very little. Lisa was clear, intuitive, resourceful and guided us with efficacy and consideration. She was proactive every step of the way, anticipated our next requests/concerns and always had next steps at the ready. Once we were in negotiation, her calm, sound support was invaluable. We refer Lisa Palumbo with utmost confidence.

Andrea was awesome! She was recommended to me by a friend as a great agent, especially for first time home buyers (which is what I was). She is super helpful and very knowledgeable, not to mention very nice and really easy to work with. It really made to whole process of home buying much easier and more enjoyable. I would definitely recommend her.

Lisa Palumbo's patience, knowledge and wisdom was invaluable in our 10-month search for a home. She never made us feel pressured to act; in fact, Lisa was often the voice of reason as we competed in a very crazy real estate market. In the end, her patience and judgment paid off: we found the perfect house in the perfect spot for us! Lisa handled the negotiations with the seller with ease and before we knew it, we were homeowners! Lisa has an ideal temperament for real estate; she is calm, professional, pleasant and fun to work with; we'll miss seeing her and definitely recommend her!

"Carla was my agent for the sale of a historic rental property that I owned. I live out-of-state, so it was critical that she be able to independently coordinate the many tasks necessary to put this property on the market. Another critical concern was that the property be sold quickly.

She did a really outstanding job of recommending and dealing with the many contractors involved with the pre-sale work. When one contractor wasn't available, she had another one to recommend. She met many of the contractors on-site to ensure that the tasks were completed in a timely manner.

She carefully explained her logic for setting the sale price and went to great lengths to get the property quickly listed on the MLS with many very complimentary photos. This resulted very quickly in a couple offers at or above the asking price. I accepted a nearly full price cash offer within about two weeks. Between the offer and closing, numerous issues came up which we mutually resolved, and we went to closing as scheduled.

I really can't say enough complimentary things about my experience with Carla. On a personal level, I found her to to be very pleasant to deal with. Her knowledge, initiative, and personality removed almost all of my concerns during the sale. I have no reservations in highly recommending her to anyone interested in the sale of a property."

Ellen is the most knowledgeable Real Estate agent I've worked with. She is motivated to work for her buyer and do all research necessary. Thanks to her work my closing was seamless.

I can't say enough about Ellen Bartos. She worked with us reliably and consistently to sell our house, in a market in which there was not much demand. She is an immensely warm and decent human being, with high ethical standards and a calm demeanor. She is someone that it is always pleasant to sit down with, on the deck at sunset, and chat over a glass of wine. Ellen  found us a family who wanted the house. To effect this, though, Ellen had to first sell their condo for them, before they could buy our property. She handled both deals simultaneously with quiet and calm efficiency. I recommend Ellen very highly indeed, and without reservation, to anyone who wants a trustworthy and honorable ally in the purchase and sale of property. She knows the area thoroughly and has years  success under her belt. But, more than that, she works hard on your behalf and it is always wonderful to spend time, professionally and personally.

Ellen is wonderful to work with. Professional and highly knowledgeable, yet she is also down to earth. She will also work on your behalf, whether it is showing you 30 properties or selling your home.

"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
 

I found Jessica to be absolutely dependable, trustworthy, professional, warm, and unflappable.  She also has a great network of professionals -- carpenters, contractors, electricians, plumbers, etc. and she knows the Northampton area very well.  She's accustomed to artist-types and musicians, doesn't have any trouble dealing with eccentricity.  She's kind enough but she gets the job done.  You can rely on her to walk you through the process and to take care of everything for you, and to be very clear about what you need to do and what happens next.

House-buying seems to require a lot of soul-sapping waiting around.  I found Jessica to be as good a guide through the horrors of the process as you could ask for -- she knows when to let you talk and when to get businesslike.  I'd also say that she's at the top of her game -- very experienced, seen it all, but still in love with her work.

I'm very happy with the house I bought.  Couldn't have done it without her.  She went the extra mile for me and then some.  I'd compare her multitasking ability to Mary Poppins.

Caleb Morgan

Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.Went to work immediately and wasted no time finding interested buyers. Has wonderful contacts in the area and her referrals, when I requested them, were of the highest caliber.

Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally. Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months. While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal. Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.

Julie Held helped us sell 2 homes and purchase our current home, 3 transactions at the same time all within a short few weeks. She is professional, reliable, knowledgeable and easy to work with. It was a pleasure working with her. We could not be happier.

Lisa Palumbo is, by far, the best realtor I've ever worked with. Her connections and deep understanding of the local realty, governmental and construction lay of the land was instrumental to making this sale and helping me get started on building my home. Lisa Palumbo is responsive, honest and goes above and beyond. She fights for you! 
 

Kelly was helpful, friendly and knowledgeable. We moved to the area a few years ago and had vague notions of what we wanted and where we wanted it. Kelly had the patience to help us discover the right home for us. She learned what we valued and our aesthetic then expertly guided us towards the  properties that had potential. Through the whole process Kelly was there, lines of communication open and ready to answer questions. Thank you Kelly!

I want to thank you for all the time and energy you put in to help me buy the 2 Ring Road house.  Your "Hilltowner" knowledge was invaluable Mostly, though, I want to say thanks for your patience and kindness.  I know it was a long, drawn out process.

Andrea, I can’t thank you enough for everything you did when we worked together.  I am so thankful to have come across you ‘by accident.’  When the first house wasn’t the right fit, I didn’t feel any pressure from you.  I instantly got the feeling that you wanted me to find the right fit, rather than just sell a house.  Once I shared with you that the first house didn’t feel right, you started asking me questions about my wants/needs and also asked if I was working with anyone else.  Since I had just started the process, it was a relief to feel like someone was there to help me.  I would highly recommend you to anyone looking to buy or sell a house.  I have already recommended you to several friends.  You are quick to respond to any questions/concerns and there didn’t ever seem to be any pressure while working with you.  I felt more like I had a friend helping me buy a house.Thank you again for everything you did! Take care,

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

"From start to finish, Julie guided us in the process of selling our house. She was highly organized, reliable, responsive, positive, honest and savvy about the local market. She provided a clear and direct assessment of why our house hadn't sold the first time on the market (not easy feedback to  receive but it was honest and served us well). She texted us with timely updates. Her decades of experience in the field provided useful access to resources such as carpenters, painters, smoke detector 'fixer-uppers', etc. Selling a house that has been a family home can be emotionally stressful and Julie was relational, practical and professional. We recommend her without a single reservation!"

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

Kelly is everything you need in a real estate agent, calm cool and knowledgeable. Bonus points for funny as hell! She managed to lead us through a delicate & unconventional sale with ease & we are so grateful!

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

Lisa Palumbo was highly recommended to us by a colleague when we decided to start looking for a house. We spent 3 years working with Lisa, who exhibited the patience, enthusiasm, and knowledge we needed to buy our first house. As we are new to the area, we greatly appreciated the depth of information and speed at which Lisa addressed our questions. Her relentless determination was a huge factor in us landing a home in a tough market. There is no doubt that we will seek out Lisa Palumbo if we decide to buy/sell again!

I talked to Lisa Palumbo off and on for several years about my eventual plans to sell my two-family rental in Northampton, MA. When I finally decided I was ready, she was the obvious choice to list it. I decided to sell quite suddenly and Lisa was able to jump in and list the house within a very quick timeframe. I live over two hours away from the property I was selling. There was quite a lot of prep that needed to be done to the building, - some repairs, arranging for various inspections, clearing out debris, doing a final clean-up of the yard and so on. Lisa lined up all the work that needed to be done using her extensive network of reasonably priced contractors. She found me an excellent, and again reasonably priced, attorney who was extremely helpful in dealing with the tenants as well as the closing. Lisa Palumbo did an amazing job working respectfully with the tenants, giving them very clear and timely notice when she or a contractor needed access to the apartment, helping them look for new living situations, and acting as go-between for me when necessary. She worked well with the buyers' realtor and negotiated a very good sale price for me when issues arose with the inspection. Lisa Palumbo is extremely knowledgeable, proactive, tells it like-it-is, is quick to answer all communication and is also, really enjoyable to work with. I recommend her highly."
 

Among Carol's many talents for real estate are her stick-to-itivenessand her understanding of local resources. She can help find good answers to virtually any problem, and with great spirit. Remember this is a woman who has driven across Afghanistan 3 times. She gets the job done.
 

Melany is professional, resourceful, and aware of how to negotiate to make deals happen! We had a difficult transaction and Melany was by our side every step of the way looking for solutions. We are happy homeowners now, thanks to Melany!

Julie was a fantastic real buyer agent for us. We faced a litany of setbacks and issues because the seller's estate went into probate four times. It took us over nine month to finally close on our house. With Julie's support, guidance and patience, we made it to the finish line. Julie went the extra mile for us. I highly recommend Julie!!!

Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.

We were so lucky to have Julie as our broker as we searched for and bought our first home. We were also new to the area and she took the time to answer our questions about different towns. We covered a lot of ground and saw a lot of homes and she was always patient and kind, guiding us through the process. We highly recommend her - we'd even recommend moving to the area just so she can be your broker!

Carla was indispensable in my purchase, especially as I made the offer and negotiated the contract from out of state without even seeing the property in person! Carla was reliable and trustworthy and I especially appreciated her local knowledge and guidance throughout the process.

Kelly was an enormous resource. We looked at homes in more than 8 different towns in the area. She knew most rules and any she was unaware of she provided information. This was especially true for the house we purchased where access to underground utilities were unclear and would affect   possibilities for remodeling. It took digging but she got them for us. Most of all, she took great care in learning what we were looking for and helped introduce us to possibilities we had not considered. A great representative for our interests as a buyer. But also a great representative for the seller as well as she will be listing my present home.

Lisa Palumbo is amazing! She helped us find the exact home we were looking for, and was great to work with along the way. She is trustworthy, communicative and professional and also just a nice person! Our friends also found their home with her and had a similar experience- highly recommend working with Lisa Palumbo!

You have been so, so excellent -- always upbeat, always optimistic, and such a hard worker.  We hate to say goodbye to you! [We] are so lucky to have had you lead us on this house-selling journey!!  If you ever need a letter of reference, please feel free to call on us!  You are the epitome of professionalism and kindness, and we will miss your presence in our lives!