Delap Delivers

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

Carla was extremely knowledgeable about comparables and helpful in determining the value of the house. She also understood the process and was able to guide us through it. Great to work with. Excellent all around. I was very happy to have Carla on my team!

I have only praise for Carla. She is really nice, outgoing, extremely knowledgable, always punctual, full of humor, and when there was a problem, she would instantly find a joke to match and help with her optimism. She is a wonderful professional realtor, whom you will love and trust as my wife and I do.

I've worked with Lisa Palumbo on several transactions, as both a buyer and seller. In each case she did everything I could ask for. Most importantly, she took all of the process details off my plate so I could focus on all the other moving parts of my life as I was making transitions. And, in every case, I've been very happy with the deal we were able to make. I will absolutely call her up for my next real estate transaction, too!

Lisa helped me sell a house that had been in our family for many decades. The closing was tricky but Lisa's calm demeanor and patience helped us all get through it. I highly recommend her.

Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.

“Pat was very knowledgeable and always answered all of our questions clearly.”

Julie Held was an absolute joy to work with. It was a tough year and a tough market at the time I put my condo on the market. But, she was very positive about my place's potential, and I am happy she stayed by my side all the way. Thank you very much, Julie!

Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.

Kelly was extremely knowledgeable about the real estate market and the home buying process. As first time home buyers we felt that purchasing a home was made relatively stress free with Kelly’s guidance. Kelly knows western mass well and was able to make numerous recommendations and referrals that   we needed throughout the process. We would recommend Kelly to anyone buying or selling a home in the Valley!

When our family decided to sell our house in Amherst, I interviewed several realtors. I found Lisa Palumbo on the internet and was very impressed by her website.  I was impressed from the moment she returned my call — 10 minutes after I left a message. That is follow-up. We met and her presentation was impressive.   From the moment we signed on with Lisa, the collaboration was incredible. She made some suggestions as to changes in staging the house and although it required significant effort on our part, we got busy. Lisa created a beautiful glossy brochure with amazing pictures and thoughtful comments that showcased our home beautifully. We had many showings and two open houses. Lisa’s suggestions really made the difference.  We highly recommend Lisa Palumbo. Her hard work, market knowledge, and personal service are outstanding

Julie Held was on our side throughout our transaction to purchase our first home. We were very impressed with knowledge and professionalism. Here are some of the highlights: - Quick to respond and easy to reach throughout a variety of communication mediums. - Very detailed knowledge of homes in our price range (250-350k) in our area; and what a given house should be worth. - A good listener. - Great negotiator. Helped craft an offer that was beat out competing offers and also got more concessions from the seller during post-inspection negotiations. - Well-versed in the details of the transaction and a good guide for us. - Willing to come open the house repeatedly to allow contractors in to do estimates. - Took our interests and concerns to heart and made the overall process simpler and more pleasant.

My wife and I highly recommend her!

Lisa did an amazing job helping my wife and I buy our first home. Her knowledge of the Pioneer Valley area is exceptional. She also has a great understanding of the things to look out for when buying a house. She took the time to understand what we were looking for in a house and never pressured us in any way, making sure that we wouldn't buy something unless we were completely satisfied with it. We ended up purchasing a new construction home and she helped to make everything go smoothly when speaking with the builder. We wouldn't have known all the right questions to ask without her. She was able to recommend a great mortgage broker and real estate attorney for us to work with. She has an in-depth knowledge of every aspect of the process. We highly recommend Lisa to anyone interested in buying a home in the Pioneer Valley.

We were so lucky to have Julie as our broker as we searched for and bought our first home. We were also new to the area and she took the time to answer our questions about different towns. We covered a lot of ground and saw a lot of homes and she was always patient and kind, guiding us through the process. We highly recommend her - we'd even recommend moving to the area just so she can be your broker!

Lisa is patient, kind and committed! She really listened to what we wanted and helped us to find the perfect home! She is beyond helpful and responsive to your questions and needs. We highly recommend working with her!

Jennifer Pride went above and beyond during the search for our new home. She happily and promptly answered all our questions during the process, and made some great suggestions and guidance too! We felt very comfortable throughout the whole process, never feeling like we were being steered in the wrong direction. She was truly looking out for our best interests and helped us find the perfect house for us!

It was an absolute pleasure working with Laura Dziura, who helped us find our new home in Easthampton, MA. As new home buyers, when we began our search we were quite overwhelmed, especially given the unusual real estate market and high demand of this past year. But we felt at ease with Laura right from the beginning. Laura explained everything in a way that was easy to understand and guided us through every step, from making our initial offers to closing. We felt that we could trust her and that she was advocating for us along the entire process. We feel very lucky to have found our new home and to have worked with an agent who was professional, prompt in communication, organized, yet laid back and very personable. We would recommend her as a real estate agent to anyone without hesitation. Thank you, Laura!

The best review of all, she sold my home and quickly!

“After having dealt with agents from other companies that were not attentive at all, it was refreshing to work with Pat.”

I could not be more satisfied! Acadia is professional, responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

We had an incredible experience working with Carl! From start to finish, Carl went above and beyond to help us purchase the perfect investment property. What truly stood out was his dedication, flexibility, and always making us feel like a top priority.  Carl was not only knowledgeable and professional but also genuinely kind and supportive throughout the entire process. Carl guided us through every step with patience and clarity, making what could have been a stressful journey feel smooth and even enjoyable.  If you’re looking for a real estate agent who truly cares, works incredibly hard, and goes above and beyond, look no further. We couldn’t recommend him more highly!                               

Hi Carla, We stopped by to say we love our house at 29 Jackson and thank you for all you help finding and getting it. Best,

"Carla was my agent for the sale of a historic rental property that I owned. I live out-of-state, so it was critical that she be able to independently coordinate the many tasks necessary to put this property on the market. Another critical concern was that the property be sold quickly.

She did a really outstanding job of recommending and dealing with the many contractors involved with the pre-sale work. When one contractor wasn't available, she had another one to recommend. She met many of the contractors on-site to ensure that the tasks were completed in a timely manner.

She carefully explained her logic for setting the sale price and went to great lengths to get the property quickly listed on the MLS with many very complimentary photos. This resulted very quickly in a couple offers at or above the asking price. I accepted a nearly full price cash offer within about two weeks. Between the offer and closing, numerous issues came up which we mutually resolved, and we went to closing as scheduled.

I really can't say enough complimentary things about my experience with Carla. On a personal level, I found her to to be very pleasant to deal with. Her knowledge, initiative, and personality removed almost all of my concerns during the sale. I have no reservations in highly recommending her to anyone interested in the sale of a property."

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

I met Acadia about a month ago. She answered a request I had on a house and she wasn’t even my realtor. I was so impressed. I told her I was looking for a house in Massachusetts and she found me a house within four days. I met her for the first time in Western Massachusetts and I couldn’t believe how a tentative she was With my search. I am very grateful for her and I wish her the best of luck with her career.

We were 100% satisfied with our experience working with Kelly. Kelly has all the qualities that you could want in a realtor - she has a large depth of knowledge about many aspects of homes, home owning, and the buying processes. She is very approachable and responds quickly to questions. She is   proactive throughout the house buying process. Kelly walked us through each step of the process so that it felt manageable and not overwhelming. She took the time to really understand what we were looking for, and recommended houses that fit our needs. Kelly offered us lots of helpful advice about so many things along the way.

At the beginning of the year, I needed to buy a house quickly, and Julie Held was recommended to me by a good friend. Julie was responsive, insightful, professional, caring, and efficient - and helped my find a great house in a hurry. An excellent experience all around.

I cannot recommend Holly highly enough. From start to finish she went above and beyond. Holly helped me with my negotiation and saved me tens of thousands of dollars. Holly's local contacts with lawyers, mortgage advisers, inspectors and contractors made the process of upgrading my property  seamless. She changed her plans so that she could be there on short notice when a contractor needed to get into the property, made the sale work in a very tight window, and never missed a call. Holly is your person!

Lisa Palumbo's patience, knowledge and wisdom was invaluable in our 10-month search for a home. She never made us feel pressured to act; in fact, Lisa was often the voice of reason as we competed in a very crazy real estate market. In the end, her patience and judgment paid off: we found the perfect house in the perfect spot for us! Lisa handled the negotiations with the seller with ease and before we knew it, we were homeowners! Lisa has an ideal temperament for real estate; she is calm, professional, pleasant and fun to work with; we'll miss seeing her and definitely recommend her!

Andrea, I can’t thank you enough for everything you did when we worked together.  I am so thankful to have come across you ‘by accident.’  When the first house wasn’t the right fit, I didn’t feel any pressure from you.  I instantly got the feeling that you wanted me to find the right fit, rather than just sell a house.  Once I shared with you that the first house didn’t feel right, you started asking me questions about my wants/needs and also asked if I was working with anyone else.  Since I had just started the process, it was a relief to feel like someone was there to help me.  I would highly recommend you to anyone looking to buy or sell a house.  I have already recommended you to several friends.  You are quick to respond to any questions/concerns and there didn’t ever seem to be any pressure while working with you.  I felt more like I had a friend helping me buy a house.Thank you again for everything you did! Take care,

We worked very successfully with Maureen to buy our retirement home. We placed an offer on one place that was a dream come true, but turned out at inspection to have a lot of problems. She was patient with us throughout the process, provided a lot of valuable information from her background as a builder, and we finally decided to back out. She helped us find another property and she was again patient and provided excellent guidance about repairs needed. We even used her to find a tenant to live in our house for a few years before we retire. We would use her again if we needed to and definitely recommend her to others. She was a pleasure to work with.

Kelly is amazing! She was very helpful. She showed us any house we asked to see. She kept our Attorney and mortgage company on task. We never missed a date and closed on schedule. I would highly and will highly recommend her to anyone who's looking for a realtor.

Lisa Palumbo came highly recommended from a colleague and has been wonderful to work with! She is personable, responsive, and generous with her time and knowledge. She is well-networked and provided excellent recommendations for inspectors, lawyers, lenders, and other professionals. She was proactive in identifying properties that met our needs and ultimately helped us find and close on a place we are very happy with. I would not hesitate to work with Lisa Palumbo again!

Dear Mo and Lisa,

Thank you for working with us to find a home that we're delighted to move to.  It means so much to us in this next stage of our lives.  You were patient with our million questions, knowledgeable about all aspects of this process and the crazy market, and so responsive and on top of all of the moving pieces; we felt supported in every part of this journey.  

Many thanks,

Andrea was a dual agent on the house we just purchased. She was great to work with. Very knowledgeable, energetic and friendly. I would highly recommend working with her!

Laura was amazing! Her knowledge of the market was so helpful in guiding us through this process, she was very thorough with each showing, and incredibly friendly! We ended up buying a house out of the area, but we could not recommend Laura high enough as she helped us in looking at homes in the Valley. She was so wonderful to work with. 

Thank you, 
Eric

Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.

After a failed attempt to sell our house, we contacted Lisa Palumbo for help. She came in with the right pricing, great marketing ideas and the ability to help us with the emotional roller coaster of selling a house. Shortly after her first open house, we were entertaining three offers! Lisa knows the market, respects her clients and always exhibits the utmost professionalism. She comes with our highest recommendation.

Lisa Palumbo sold a house for us that was part of an estate settlement. The house was interesting, historic and in need of some attention. We needed to sell the house quickly in a market that was on the down turn. Lisa guided us through what to us, was an unfamiliar process, and had extremely valuable local knowledge. She went above and beyond to assure that our desire for a quick sale was achieved. She also knew the right vendors to make sure the house was prepared for sale. We live in another state, so it was crucial for us to have some local to deal with all the issues. She was wonderful to work with in the role. She has superior negotiating skills and brought in a buyer who made the purchase within the time frame we needed. She is very conscientious, personable, and experienced. We were fortunate to have her work on our behalf. We made the right choice in selecting Lisa Palumbo.
 

Kelly was helpful, friendly and knowledgeable. We moved to the area a few years ago and had vague notions of what we wanted and where we wanted it. Kelly had the patience to help us discover the right home for us. She learned what we valued and our aesthetic then expertly guided us towards the  properties that had potential. Through the whole process Kelly was there, lines of communication open and ready to answer questions. Thank you Kelly!

For anyone wanting to purchase or sell a home in Western Massachusetts, if you’re fortunate enough to work with Jessica Lapinski, you can rest assured that you will be in excellent hands. After initially contacting her through Zillow about a house in Westhampton, we worked with Jessica for our eventual home purchase in Berkshire County. From the moment we made contact, and all the way through the closing process, Jessica listened carefully to our “must have” needs, wants, and budget. Throughout, she was generous with her time to ensure that all of our questions were answered. Her collaboration with mortgage specialist Joni Miller and the rest of her team enabled us to realize our dream.

We were relocating from Florida, and so we were a bit unsure at first regarding the town in which we wanted to re-settle. To say she guided us through this purchase would be an understatement: she is an incredibly knowledgeable, honest, upbeat, energetic, compassionate, responsive, and patient real estate professional. Jessica’s enthusiasm for her job makes all the difference: she puts her heart into her work. Gaining her clients’ trust comes easily to her, because she is warm, sincere, attentive, and wise. (For example, she respected our time and helped us navigate away from a few houses that would have been unworkable based on our wishlist, and never pushed us to consider homes that were outside of our budget.)

Because we were relocating during the 2020 pandemic, she gave us house tours on Facetime, which were uniquely informative due to Jessica’s expertise and vast knowledge of construction methods, materials, and the history of architecture in the area. We were a bit nervous at first about the idea of purchasing a home from afar, so she offered to meet with our local family members to give them tours of the houses we were considering. In the end, although we moved into our new home sight unseen, there were few if any surprises because of Jessica’s discerning eye, honesty, and skill. Now, six months after the move, we remain grateful every day for the hard work she put into leading us to our new home. I cannot recommend Jessica Lapinski highly enough.

You have been so, so excellent -- always upbeat, always optimistic, and such a hard worker.  We hate to say goodbye to you! [We] are so lucky to have had you lead us on this house-selling journey!!  If you ever need a letter of reference, please feel free to call on us!  You are the epitome of professionalism and kindness, and we will miss your presence in our lives!

Julie Held is absolutely fantastic at what she does. I had a house in mind I wanted to buy, looked over reviews on Zillow, and decided to go with Julie Held. She was very responsive in my request and stayed in touch with me closely every step of the way. From the very beginning she outlined the process needed for me to buy the house. At each step she reminded me of what I needed to do in order to avoid any problems. 

She is very friendly and knows the area well. She has great references and everyone she works with spoke very highly of her. She recommended several local businesses, banks, lawyers, etc that we were able to review and use throughout the process. We took every one of her recommendations without any hiccups or regrets. She was in contact with the mortgage lender and lawyer with updates that enabled everyone involved to remain on the same page.

I recommend Julie Held without exception. She is the ultimate professional. She is nonjudgmental, understands how to relate to people, and makes you feel at home with the process of buying your home.

We picked Kelly thinking she'd be a good fit for us since she had a chicken in her picture, and I'm very happy to say that decision landed us an amazing realtor! Kelly did an incredible job of helping us find a home that worked for us during a time when the market was very much not in favor of buyers. She was super informative and helpful to us as first time home buyers who didn't have much knowledge of what is definitely a complex and confusing process. Most importantly, we felt she was incredibly honest and actually had our best interests at heart. Her knowledge of the area and her attention to our interests as well as our wants vs needs (access to trails+biking/outdoors, arts/music/community, room for family etc.) helped to land us in exactly the right place. We never felt pressured or rushed, and she remained patient and helpful in showing us homes and putting in offers, which took a lot of time and commitment with how competitive the market was. Thanks to Kelly's guidance and her dedication to us as clients, we finally found a house, and couldn't be more thrilled with how things turned out.

Kelly was an excellent agent for me. I had a tight budget and was looking for a fixer-upper, but in this seller's market in Northampton, it was really hard to find just the right house. Kelly was very patient as we searched for many months. She never pushed me to accept anything; to the  contrary, she discouraged me from buying some houses that I later agreed would have been bad choices for me. I ended up getting a house that was great fit for me. Kelly was a strong negotiator and advocate for me. She also knows a lot about fixer-uppers and had a lot of great tips to offer me about houses, what bank to try for a good mortgage rate, and so many other things. Even when I was going through the closing process, when I had questions about terms or the process, I would ask Kelly since I knew she would respond fast (and even off hours!) to my questions, and she did without fail. She's also very nice and low-stress. I was really glad I ended up working with Kelly!

Holly is a top-notch real estate agent. She listens very well and works very hard to find the suitable house based on your budget and what you are looking for in a new home. She is very quick to respond to questions and concerns. She is very patient and very knowledgeable. We highly recommend her.

Lisa Palumbo was straight-forward, tactical, well-organized, covered so many details, communicated clearly and promptly, enabled a great sale, and is well-connected to local service providers (like haulers, painters, electricians, etc). Smooth as silk and left me grateful.

I live a thousand miles away from the house I was selling in Easthampton, Massachusetts, and was unsure how I would possibly sell it from such a distance. My son helped with online research and collaboratively we decided on Lisa Palumbo.   Not only did she make the sale seamless and effortless, she did so with a cheerful and easy demeanor that made her an absolute pleasure to work with. Many a time, I felt as if I were her only client. She was always readily available by phone or email. There wasn’t a problem she couldn’t solve; whether it was a plumbing problem or electrical repair, she always had the proper professionals available to tackle the task.   Whether selling from near or afar, I wouldn’t hesitate to use Lisa’s services again.

Moving from out of state can be daunting to say the least. Kelly made the home buying process truly effortless. She was alway only a text away and would respond immediately. Her knowledge of the area is outstanding. We are looking forward to this move and it is directly related to Kelly. She is amazing at real estate. We consider her part of our new family in Deerfield.

Kelly is everything you need in a real estate agent, calm cool and knowledgeable. Bonus points for funny as hell! She managed to lead us through a delicate & unconventional sale with ease & we are so grateful!