Delap Delivers

Julie Held helped us sell 2 homes and purchase our current home, 3 transactions at the same time all within a short few weeks. She is professional, reliable, knowledgeable and easy to work with. It was a pleasure working with her. We could not be happier.

Ellen provided her expert support every step of the way. I could always count on her reliability, integrity, and knowledge to answer my questions and guide my next steps. Her calm, steadying demeanor made me feel like selling a house is no big deal, even though it is.

When COVID-19 threatened to displace our family, I called Kelly in a panic asking her to start keeping her eye out for homes that might meet our family’s needs. That was at 3:00 on a Tuesday afternoon. We were at a showing that evening. Kelly is incredibly transparent in every aspect of the homebuying process. She let us know immediately how intense the market was in our area during the pandemic – incredibly competitive, having to make multiple offers. We never felt out of our element. Kelly explained everything perfectly – her knowledge about the area we were buying in and the properties themselves was remarkable. She also treated our 9-year-old with such respect, knowing he was also an integral player in the homebuying process. We always went into an offer with a competitive strategy because of Kelly’s expertise. When our offer was accepted, she made sure we stayed on schedule, answering every question (sometimes ridiculous and embarrassing) thoroughly and graciously. If something came up that was frustrating or confusing, Kelly presented us with all of our options and a strategy for how to weigh them. We would not have gotten our AMAZING house if it weren’t for her. Something else that is important to mention since we are still currently in a pandemic: Kelly’s attention to safe showings, social distancing (having hand sanitizer and masks readily available in case one of us forgot either) made me forget that we were searching for our home during unprecedented times. Only concentrating on the house we were looking at and not our safety, made it so much easier to make smart and intentional decisions. What should have been a stressful time for our family turned out to be fun and enjoyable. It would be a tremendous mistake to not allow Kelly to handle your real estate needs.

I've worked with Lisa Palumbo for the past ten years on five different real estate transactions - from buying, to selling property and land. She is the best around! Smart, savvy, and ready to work for you no matter what obstacles arise - Lisa Palumbo knows the market, loves and lives in the area she services, and works tirelessly to get it done. I wouldn't work with anyone else.

I can’t speak highly enough about working with Lisa. We looked at houses for about a year, and Lisa was engaged and patient with us as we narrowed down our vision for our “dream home.” Lisa’s guidance on how to make a competitive offer on a multiple-bid property gave us the competitive edge we needed and she used her local contacts with an electrician and contractor to negotiate all closing costs to be covered by the sellers.

"Kelly has been incredibly helpful with our purchase of our first house! She’s very friendly, responsive, and always willing to answer all our questions. Viewing houses with her was very chill and fun—we never felt pressured or awkward. We’re new to the area and she’s been so helpful with tips and recommendations. We’re moving from out of state and she’s really gone above and beyond to help out at every step of the process. My wife and I highly recommend Kelly for anyone looking for a house in the area!"

Hi Carla, We stopped by to say we love our house at 29 Jackson and thank you for all you help finding and getting it. Best,

I met Acadia about a month ago. She answered a request I had on a house and she wasn’t even my realtor. I was so impressed. I told her I was looking for a house in Massachusetts and she found me a house within four days. I met her for the first time in Western Massachusetts and I couldn’t believe how a tentative she was With my search. I am very grateful for her and I wish her the best of luck with her career.

Ellen is a fantastic realtor. She helped me navigate through the highly competitive pandemic market with confidence and I am now enjoying a home that is beyond any of my dreams. For whatever question or concern I brought to her, she offered clear and timely information. There is no doubt that Ellen has her client's best interest at heart. Her expertise, integrity, and knowledge of the market are only a few of the reasons I highly recommend Ellen Bartos!

It was an absolute pleasure working with Laura Dziura, who helped us find our new home in Easthampton, MA. As new home buyers, when we began our search we were quite overwhelmed, especially given the unusual real estate market and high demand of this past year. But we felt at ease with Laura right from the beginning. Laura explained everything in a way that was easy to understand and guided us through every step, from making our initial offers to closing. We felt that we could trust her and that she was advocating for us along the entire process. We feel very lucky to have found our new home and to have worked with an agent who was professional, prompt in communication, organized, yet laid back and very personable. We would recommend her as a real estate agent to anyone without hesitation. Thank you, Laura!

I manage several condominium associations so over the years I've had worked with many different realtors.  When it came time to sell my own property, I choose to work with Lisa Palumbo from Delap Real Estate because I saw that when she represented owners in the associations I manage, she was always reliable, attentive to detail, competent and professional in every way. This sale involved her having to come to grips with a complex property that had been extensively renovated. By effectively marketing the property, she brought in a good solid offer and handled all the back and forth of negotiation smoothly. With her help the sale closed on time and without a hitch. I am glad I choose to work with Lisa Palumbo on this sale.

Laura was amazing! Her knowledge of the market was so helpful in guiding us through this process, she was very thorough with each showing, and incredibly friendly! We ended up buying a house out of the area, but we could not recommend Laura high enough as she helped us in looking at homes in the Valley. She was so wonderful to work with. 

Thank you, 
Eric

The best review of all, she sold my home and quickly!

Lisa is patient, kind and committed! She really listened to what we wanted and helped us to find the perfect home! She is beyond helpful and responsive to your questions and needs. We highly recommend working with her!

I hired Julie as my agent because she had come highly recommended from two friends who had recently purchased homes. Julie's performance lived up to all of the reviews on this site and then some! She has a very easygoing personality and spent a lot of time working with me to help me determine exactly what I was looking for in a house. She is also extremely patient, spending nearly a year working in close contact with me while I narrowed down my search for the right home. When it came time to negotiate the deal, Julie provided insightful and knowledgeable advice on how much to offer. I got a great deal on my home and I don't feel like I overpaid at all. During the due diligence phase she looked out for my best interests and negotiated hard to make sure the seller followed through on some last minute changes they committed to. Julie made the whole process smooth and painless. I would highly recommend her to anyone looking for an agent in this area!

Kelly was amazing she was there for me every step of the way and also was on my side the whole time. She always had my best interests in mind and made the stress of buying a home seem easy thank you so much!

“She is a mature and well qualified professional.”

Carla Ness and I have a working relationship that goes back many years. I have a great respect for her market sense and sharp eye for value when it comes to investing in real estate. Carla and I have been through 5 purchase and sale situations and I have always felt confident doing business with her. I would add that she is very patient (I looked at a lot of property before I purchased) and a great listener. The next time I am in the position to invest in property, Carla will be my first and only choice.

"From start to finish, Julie guided us in the process of selling our house. She was highly organized, reliable, responsive, positive, honest and savvy about the local market. She provided a clear and direct assessment of why our house hadn't sold the first time on the market (not easy feedback to  receive but it was honest and served us well). She texted us with timely updates. Her decades of experience in the field provided useful access to resources such as carpenters, painters, smoke detector 'fixer-uppers', etc. Selling a house that has been a family home can be emotionally stressful and Julie was relational, practical and professional. We recommend her without a single reservation!"

Jessica, I want to thank you for your help in the selling of my house to Leah and Scott. Your support and guidance was truly helpful and I so appreciate how easy and friendly you always were in our interactions. It was a long process and it took a lot of hand holding and patience to get us to the closing. I think I speak for the buyers as well in saying your steady reassurance and skill helped us each get there. You are a great balance of professional competence, warmth, and experience. Your experienced hand was invaluable in helping me understand the real estate process and giving me support as well. As you know this sale was an emotional undertaking for me and I so appreciate how kind and present you were….You showed up in your understanding and in your Self…For that I will always be grateful.

Deb

Lisa stayed with us through a lengthy house search and always made herself available to meet when we asked.

Laura was so amazing to work with as she helped us navigate our first property we sold as a business. She was very thorough in gathering information for us when we were listing, for comparing other properties, and she was always quick to report back whenever we had questions through out the sale. She was a nice grounding rock too when some of the banking took longer than expected, and helped soothe us when things were confusing. I would highly recommend her as an agent. She will make you feel confidant that you are making the right decisions and you will feel at ease that you have a thoughtful guide in the process.

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

Carol helped us sell our home of 40 years and find a new place for us to call home. This was not an easy transition for us but she was always there when we needed her, and made sure that we met all our time lines. We would recommend her whole heartedly for both selling and buying a home.

"Thanks for Being more than a good neighbor"......

"Thanks for being a wonderful therapist, social worker and public historian, as Cummington and my family so badly needed."

Thank you so much for all that you have done for Karen and me to make this sale a successful one. Your dedication was obvious and appreciated. I don't think this would have happened without you!!! We were so lucky to have met you at the Magri house and our judgement about your skills were so right. You are an excellent agent and we hope you continue on helping others like us make their dreams come true for many years to come.

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

Lisa Palumbo is amazing! She helped us find the exact home we were looking for, and was great to work with along the way. She is trustworthy, communicative and professional and also just a nice person! Our friends also found their home with her and had a similar experience- highly recommend working with Lisa Palumbo!

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

Holly stayed with us for over 10 years, when we were actively looking, then for years when we weren't, and again years later when we were looking. She is brilliant and knowledgeable about a number of things to do with housing. The only thing I wished she had done for us differently is to get us a  better price for the house we bought, but I don't think she could possibly know the number of things wrong with our place that we didn't find out until after we moved in. One of those live and learn things. She did great with the place we sold, and got more for it than our asking price, to our surprise and delight, and also to hers.

Andrea is the reason I am a home owner today. She worked with me for well over a year and her patience, follow through and continuous effort, when I had all but given up on finding anything, helped me find a great house. She helped me write a solid offer and took her time through the entire process so that there were no surprises. My insurance agent even commented on how helpful Andrea was in providing information and following up to ensure that the policy was written correctly. Andrea's knowledge, professionalism and calm demeanor make her an outstanding agent!

Holly has been by far the best. She is extremely professional while adding a wonderful personal touch.  She thinks ahead and anticipated everything we would need to get the sale closed.

Holly is very professional, bright, good natured and very responsive. She is willing to go the extra mile and even helped us sell our wash machine. The house sold immediately. We highly recommend Holly. She is a gem!

Dear Mo and Lisa,

Thank you for working with us to find a home that we're delighted to move to.  It means so much to us in this next stage of our lives.  You were patient with our million questions, knowledgeable about all aspects of this process and the crazy market, and so responsive and on top of all of the moving pieces; we felt supported in every part of this journey.  

Many thanks,

Melany is professional, resourceful, and aware of how to negotiate to make deals happen! We had a difficult transaction and Melany was by our side every step of the way looking for solutions. We are happy homeowners now, thanks to Melany!

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

Lisa did an amazing job helping my wife and I buy our first home. Her knowledge of the Pioneer Valley area is exceptional. She also has a great understanding of the things to look out for when buying a house. She took the time to understand what we were looking for in a house and never pressured us in any way, making sure that we wouldn't buy something unless we were completely satisfied with it. We ended up purchasing a new construction home and she helped to make everything go smoothly when speaking with the builder. We wouldn't have known all the right questions to ask without her. She was able to recommend a great mortgage broker and real estate attorney for us to work with. She has an in-depth knowledge of every aspect of the process. We highly recommend Lisa to anyone interested in buying a home in the Pioneer Valley.

I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no   nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed. I would be a repeat customer of Kelly's if she hadn't found me my ideal home that I never want to sell.

Kelly Warren was absolutely amazing. She answered all of our questions. She made sure the bank stayed on the timeline. She let us choose our houses to view but also made recommendations. We bought a house based on her recommendation for our family size! Best realtor! She will not disappoint you!

There are not enough good things that I can say about Kelly. She is very easy to communicate with, super responsive, very thorough, and so knowledgeable. Somehow, in this crazy market, she got us into our beautiful home in the exact location we wanted, within about two months! Her sense of humor and easy going nature made our stressful journey so much more manageable. I would work with Kelly again in a heartbeat.

Andrea was awesome! She was recommended to me by a friend as a great agent, especially for first time home buyers (which is what I was). She is super helpful and very knowledgeable, not to mention very nice and really easy to work with. It really made to whole process of home buying much easier and more enjoyable. I would definitely recommend her.

"Carla was my agent for the sale of a historic rental property that I owned. I live out-of-state, so it was critical that she be able to independently coordinate the many tasks necessary to put this property on the market. Another critical concern was that the property be sold quickly.

She did a really outstanding job of recommending and dealing with the many contractors involved with the pre-sale work. When one contractor wasn't available, she had another one to recommend. She met many of the contractors on-site to ensure that the tasks were completed in a timely manner.

She carefully explained her logic for setting the sale price and went to great lengths to get the property quickly listed on the MLS with many very complimentary photos. This resulted very quickly in a couple offers at or above the asking price. I accepted a nearly full price cash offer within about two weeks. Between the offer and closing, numerous issues came up which we mutually resolved, and we went to closing as scheduled.

I really can't say enough complimentary things about my experience with Carla. On a personal level, I found her to to be very pleasant to deal with. Her knowledge, initiative, and personality removed almost all of my concerns during the sale. I have no reservations in highly recommending her to anyone interested in the sale of a property."

Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally. Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months. While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal. Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.

I can't say enough about Ellen Bartos. She worked with us reliably and consistently to sell our house, in a market in which there was not much demand. She is an immensely warm and decent human being, with high ethical standards and a calm demeanor. She is someone that it is always pleasant to sit down with, on the deck at sunset, and chat over a glass of wine. Ellen  found us a family who wanted the house. To effect this, though, Ellen had to first sell their condo for them, before they could buy our property. She handled both deals simultaneously with quiet and calm efficiency. I recommend Ellen very highly indeed, and without reservation, to anyone who wants a trustworthy and honorable ally in the purchase and sale of property. She knows the area thoroughly and has years  success under her belt. But, more than that, she works hard on your behalf and it is always wonderful to spend time, professionally and personally.

"Kelly truly went above and beyond in helping me buy a house on a short timeframe in a super competitive market. She is incredibly reliable, responsive, organized, and thorough, and really knows her stuff. She is both professional and fun, easy to communicate with, and was an incredible support to me as a first time home buyer going through the process by myself - a great people person who responded with compassion to my many texts. She also negotiated skillfully on my behalf. She is extremely knowledgable about houses and was committed to helping me go in "eyes wide open". Kelly knows the area really well and was able to give me numerous excellent recommendations (as well as tips on who to avoid) regarding everything from home insurance to retaining walls to heating systems. I highly recommend working with Kelly!"

“Ms. Patenaude was professional, helpful and friendly.  Excellent agent.”

Carl was able to make our dreams come true! Not only was he able to assist in the process of us selling our home, but he was also able to assist us in buying our forever home, and did both seamlessly. He was extremely responsive to any questions that we had, big or small. He was also very good at negotiating with other realtors. We cannot thank Carl enough!                                 

Andrea, I can’t thank you enough for everything you did when we worked together.  I am so thankful to have come across you ‘by accident.’  When the first house wasn’t the right fit, I didn’t feel any pressure from you.  I instantly got the feeling that you wanted me to find the right fit, rather than just sell a house.  Once I shared with you that the first house didn’t feel right, you started asking me questions about my wants/needs and also asked if I was working with anyone else.  Since I had just started the process, it was a relief to feel like someone was there to help me.  I would highly recommend you to anyone looking to buy or sell a house.  I have already recommended you to several friends.  You are quick to respond to any questions/concerns and there didn’t ever seem to be any pressure while working with you.  I felt more like I had a friend helping me buy a house.Thank you again for everything you did! Take care,

We spent approximately four years working with Lisa Palumbo, trying to find the right house. Lisa’s patience, honesty, and optimism really brought us through the dark times when we felt we’d never find what we were after. She never tried to nudge us into buying something that wasn’t right and — in fact — she gently dissuaded us from settling for the wrong house a couple of times. She knows the real-estate market very well and has a good sense of prices; plus, she always pays attention to the nitty-gritty house details (furnace age, electrical updating, roof condition, etc.) that aren’t obvious at first glance. Lisa is friendly and fun to hang out with. She has great relationships with the other realtors in town so she’s able to arrange showings quickly and was able to negotiate strongly and effectively on our behalf. She’s just a really honest, genuine person and her authenticity and pleasant personality made all the difference during our stressful house search.