Delap Delivers

We picked Kelly thinking she'd be a good fit for us since she had a chicken in her picture, and I'm very happy to say that decision landed us an amazing realtor! Kelly did an incredible job of helping us find a home that worked for us during a time when the market was very much not in favor of buyers. She was super informative and helpful to us as first time home buyers who didn't have much knowledge of what is definitely a complex and confusing process. Most importantly, we felt she was incredibly honest and actually had our best interests at heart. Her knowledge of the area and her attention to our interests as well as our wants vs needs (access to trails+biking/outdoors, arts/music/community, room for family etc.) helped to land us in exactly the right place. We never felt pressured or rushed, and she remained patient and helpful in showing us homes and putting in offers, which took a lot of time and commitment with how competitive the market was. Thanks to Kelly's guidance and her dedication to us as clients, we finally found a house, and couldn't be more thrilled with how things turned out.

“You really went the extra distance on this project.  Going forward, I would certainly be pleased to work with you again in the future.  And in the meantime, I would be a very positive reference should you require one.”

andrea did an amazing job helping us purchase our first home. we started the process knowing nothing at all and she really helped us through every step of the process. i can't recommend her highly enough. she's super friendly and cheerful, understanding, and well educated about houses. if you're looking for a realtor, do yourself a favor and choose andrea.

I cannot say enough about the incredible experience I had working with Kelly. In this unprecedented market, especially for a first time buyer - I found a true professional who guided me through the process of home buying with thoughtful care, (local) knowledge, legal competence and attention to detail beyond what I could have hoped for in a realtor. Kelly brought what felt like a mama bear like fierceness into guarding my interests in this process, while moving through the obstacles of closing with respect and professionalism for all parties. In talking with my family throughout the home buying experience, my sister has often remarked that I have "the best realtor in the world!" - it is truly no exaggeration.

It's hard to overstate how glad we are that Lisa Palumbo was on our team during our home search, especially as first-time buyers. We had an extremely complicated and drawn-out home buying process (moving from out of state, crazy market, tricky negotiations) and Lisa Palumbo guided us through each step. She is super knowledgeable about the market, has tons of contacts, is quick with responses to questions and offer suggestions, and is committed to helping clients find the right home. We're now settling into a home we love and are grateful for Lisa's help making that happen.

Buying a home with Lisa Palumbo was a joy. Since I was moving from the Midwest to Easthampton, MA, Lisa used all the latest technologies to take me through homes virtually. She advised me on location and was a huge help with making appropriate offers. She referred me to an amazing mortgage officer, a great inspector, and numerous local companies for having various projects done. She went out of her way to work with my travel schedule and when I was out of town, she met service providers at the home for me. I will be using her again when I am ready to move. I would HIGHLY recommend Lisa Palumbo for anyone looking for homes or looking to sell their home. She went above and beyond the call of duty!!

Kelly was fantastic!!! She knows how to do her job and she does it well! Very well!!!! She literally will do anything she can to sell or help you buy a house! I would highly recommend her to any of my family and close friends and have already!! Thank you Kelly for the hard work you do!!

"In a very difficult real estate market Kelly was a genuine difference maker. I have worked with real estate agents for years as a buyer, seller, and attorney. I have never dealt with anyone as competent and reliable as Kelly. She worked very hard to get us the best deal possible and then worked even harder to get us to and through the closing. She is thorough and persistent. I recommend her most highly!"

We had a fabulous experience working with Lisa when buying our first home. As first-time homebuyers, we had a ton of questions, anxieties, and a total lack of knowledge about the process. Lisa was amazing at walking us through the steps and explaining everything. She was a perfect balance of knowledgeable and very responsive, yet also laidback. Lisa made sure that we felt no pressure to make any decisions or take any steps that we didn’t feel ready for. We found Lisa to be professional, smart, proactive, experienced, personable, and friendly. She made the home-buying process fun and not too intimidating. Also, for any couples out there looking for an LGBT-friendly realtor, we’re gay and felt 100 percent comfortable working with Lisa. Long story short, Lisa is a gem and we recommend her to everyone we know.

Working with Carl continues to be a very comfortable experience. Always professional, we receive availability updates in the market daily. He is always available for viewing homes and provides reliable advice. Carl’s knowledge of the real estate process gives us confidence that our choice of a new home will be the right one. We wouldn’t hesitate to recommend Carl to potential clients.                                                                                                    

Lisa is patient, kind and committed! She really listened to what we wanted and helped us to find the perfect home! She is beyond helpful and responsive to your questions and needs. We highly recommend working with her!

Thank you so much for all the help & support you offered during that supreme effort you made to sell my house. You went above & beyond the call of duty and I am so glad to not own it now. Especially after I heard of the more than 2 feet of snow you all got! I so appreciate everything you did!

Melany is professional, resourceful, and aware of how to negotiate to make deals happen! We had a difficult transaction and Melany was by our side every step of the way looking for solutions. We are happy homeowners now, thanks to Melany!

“Excellent, knowledgeable and intelligent.”

We were lucky to meet Lisa when she presented at our first-time homebuyers class. She seemed smart and a good listener, so we decided to work with her ... and we’re so glad we did! Our real-estate journey included complicated situations involving property boundaries, specialized down-payments, and lots of negotiation. We were so grateful to have Lisa on our team. She provided consistent knowledge and insight as well as some much-needed emotional support. She clearly knows the local real-estate scene very well and did a great job helping us negotiate it. We always felt she was looking out for our interests.

We ended up with an awesome house within our budget, and we couldn’t be happier! I recommend her to all my friends.
 

I was blessed and cursed in buying and restoring a historic house in the foothills of the Berkshire mountains. I put my inheritance into the project, but ran out of money at about the time I reconnected with an old flame from Rhode Island, and decided to move to the ocean. Lisa took on the challenge of marketing a beautiful, yet unlivable half fixed historic home. Several buyers signed Buy/Sell Agreements that failed due to the complexity of the project - but Lisa graciously hung on until the right buyer eventually was found, and the closing price was as good as could be expected. She was a blessing to me.

I have worked with Lisa Palumbo on three occasions now. She has helped me buy two houses, one in Easthampton and one in Chicopee and sell one in Easthampton. I can't imagine working with anyone else! Lisa Palumbo took the time to get to know me. I never felt any pressure from her regarding a purchase or a timeline. If she didn't know the answer to something, she found out and got back to me quickly. On this most recent purchase, I was living out of state and needed help visiting homes remotely. Whenever I identified a place that I would have gone to visit on my own, she went for me. She took videos of the entire house and took time to answer all my questions about it. She shared in my successes and talked me through disappointments. You can’t go wrong with Lisa Palumbo! 
 

Kelly was outstanding. I had worked with a couple agents in the past and I thought they were all okay at the time, but I didn’t know what I was missing until I worked with Kelly. She had endless knowledge about the condition of properties, the current market, and strategies on offers and negotiations. She went above and beyond digging up helpful info on property specifics. I tend to be a bit impulsive, and she definitely prevented me from making a couple mistakes. I really felt like she had my best interest in mind rather than just trying to make the sale. She was super responsive and on top of everything throughout the entire process. I’d definitely work with her again.

We recently closed on a purchase of a condo in Northampton and Julie was our agent. She was absolutely terrific. She knows the local market inside and out, was transparent and candid, and truly listened to us. She helped us quickly find what we were looking for, provided excellent advice on pricing to negotiate with the seller and was then with us every step of the way through closing - very responsive, and never said anything was outside the scope of her responsibility. I felt like she had our back all the way through even when the seller last minute pulled down some curtain rods - she fixed it within 24 hours. Highly recommend her to anyone looking to buy in the area.

I had the pleasure of working with Acadia and was thoroughly impressed. Despite being new to the industry, she was always on point. Whenever I had a question she couldn't answer, she made sure to find the solution quickly. Her communication skills are excellent, which is something I truly value in business. I would happily refer her to my friends and family!

"Kelly truly went above and beyond in helping me buy a house on a short timeframe in a super competitive market. She is incredibly reliable, responsive, organized, and thorough, and really knows her stuff. She is both professional and fun, easy to communicate with, and was an incredible support to me as a first time home buyer going through the process by myself - a great people person who responded with compassion to my many texts. She also negotiated skillfully on my behalf. She is extremely knowledgable about houses and was committed to helping me go in "eyes wide open". Kelly knows the area really well and was able to give me numerous excellent recommendations (as well as tips on who to avoid) regarding everything from home insurance to retaining walls to heating systems. I highly recommend working with Kelly!"

Laura was amazing! Her knowledge of the market was so helpful in guiding us through this process, she was very thorough with each showing, and incredibly friendly! We ended up buying a house out of the area, but we could not recommend Laura high enough as she helped us in looking at homes in the Valley. She was so wonderful to work with. 

Thank you, 
Eric

Jennifer Pride went above and beyond during the search for our new home. She happily and promptly answered all our questions during the process, and made some great suggestions and guidance too! We felt very comfortable throughout the whole process, never feeling like we were being steered in the wrong direction. She was truly looking out for our best interests and helped us find the perfect house for us!

Kelly was highly recommended to us by several folks, and they were spot on for the recommendation. She was incredibly knowledgeable, attentive, and accessible during our house buying process, and she offered us tons of excellent recommendations for other people who are part of the process (contractors, inspectors, attorneys, etc.). Her depth of knowledge of house buying and home ownership was so helpful for us, especially as two people relatively unfamiliar with it. We were put at ease during an otherwise stressful process. Seriously, have Kelly as your realtor. You won’t regret it, and then you’ll be on here writing a glowing review because it was obviously the right choice.

I'm a first-time homebuyer and my realtor is Kelly Warren. I've been house hunting for well over a year. I say this to let you know: I know Kelly really well. If you're searching for a realtor in the CT River Valley, you've found the best one. Kelly's dedication is unparalleled. You're just not going to find a better advocate in your corner. She's realistic, but will never let you settle for a place that doesn't fit. Tell her something once, and she'll lock it in her memory forever. Is someone else being shady or overcharging? Kelly's going to tell you. She hasn't steered me wrong for recommendations on anything- inspectors, utilities, contractors, even restaurants. I actually only got my house because she saw it once and instantly knew it was perfect for me. She even offered to FaceTime it with me because I was had to travel for a funeral and she could tell I was grieving and exhausted. She's had my back every step of the way and I can't thank her enough. I'm a single homebuyer, but I never felt alone. I had Kelly

Thank you so much for all that you have done for Karen and me to make this sale a successful one. Your dedication was obvious and appreciated. I don't think this would have happened without you!!! We were so lucky to have met you at the Magri house and our judgement about your skills were so right. You are an excellent agent and we hope you continue on helping others like us make their dreams come true for many years to come.

We were very happy with Kelly Warren’s service as our realtor. She helped us with every aspect of purchasing our new home. It starts with the search for the right location and neighborhood. She had a thorough knowledge of all the areas we were interested in. She helped us hone our search and then was able to offer intelligent observations about things we didn’t know much about, the heating, the electrical, the structural build up, the approximate cost of repair. This was invaluable information for keeping within budget. All In all, we couldn’t say enough good things about Kelly most of all she has integrity. She gets our vote for realtor of the year!

Kelly Warren brings both professionalism and good humor to her work as a realtor. Offering sympathy, no-nonsense advice and excellent solutions as needed, she helped make the challenging experiences of packing, staging and selling manageable. For her humor, knowledge and even-keeled temperament, Kelly is a fabulous realtor and I'm so grateful for her help in selling my house.

Julie Held did an outstanding job in helping us sell our house in a challenging real estate market. From providing guidance on how to prepare the property for sale, to marketing the house on the internet, in local media and through an open house, she knew just what to do. Her extensive experience and local knowledge were real strengths. She was always accessible when we had questions and was excellent in communicating with us over the course of the showings, offers and closing. Her personality was very pleasant and professional. I would not hesitate to recommend Julie Held to anyone selling a home in the Northampton area.

Ellen is the most knowledgeable Real Estate agent I've worked with. She is motivated to work for her buyer and do all research necessary. Thanks to her work my closing was seamless.

“I was impressed with Pat’s knowledge and current awareness of the real estate market.  She was very helpful in finding our new home.”

Ellen provided her expert support every step of the way. I could always count on her reliability, integrity, and knowledge to answer my questions and guide my next steps. Her calm, steadying demeanor made me feel like selling a house is no big deal, even though it is.

I could not be more satisfied! Acadia is professional responsive and an excellent communicator. She is creative and motivated which paid off by selling my home in just eight days with multiple offers above asking price. Acadia has a bright future! I would highly recommend her to handle your real estate needs.

We would definitely recommend Holly to anyone looking to buy or sell real estate in Western Mass. We are very picky people and refused to settle for anything less than our dream house. Holly worked tirelessly to understand our needs, share her extensive knowledge of the valley housing market, and of course show us house after house! When we did find the perfect property, Holly worked quickly and knowledgeably to make the purchase go smoothly, and at the price we wanted! Thank you, Holly!

After a failed attempt to sell our house, we contacted Lisa Palumbo for help. She came in with the right pricing, great marketing ideas and the ability to help us with the emotional roller coaster of selling a house. Shortly after her first open house, we were entertaining three offers! Lisa knows the market, respects her clients and always exhibits the utmost professionalism. She comes with our highest recommendation.

I highly recommend Delap Real Estate, specifically the agent Laura Dziura. Laura was friendly, responsive, timely, diligent and professional in all our interactions. She walked me gently, step-by-step through the first-time home buying process, which greatly reduced the stress of the process. Her personalized attention to my home-buying needs allowed me to feel 100% confident that everything was being taken care of on her end. She also provided very helpful input on aspects I hadn't considered, like home energy rebates and space plans, which ultimately allowed me to choose the best home for my wants and needs.

Kelly is great to work with, she took the time to understand what I was looking for and found the right house for me. She took all my concerns into account responded to all my e-mails and calls promptly, I highly recommend her.

“She is a mature and well qualified professional.”

Lisa Carroll took on the task of helping me sell my childhood home and she was kind and gentle through the whole process. Always quick to respond to questions and kept me informed of each of the steps as they happened. This ended up being a quick process and I am so thankful for Lisa and her professionalism through it all. Highly recommend Lisa if you are needing a realtor - she was amazing when I bought my home 15 years ago and ever so helpful with the sale of my parent's home.

I've worked with Julie Held both buying and selling a house. She's patient, professional and has a wealth of inside knowledge about the market and neighborhoods. Moreover, Julie makes what can be a stressful process easy and often fun. I never felt pushed to accept something I didn't like about a property, as I had felt in my work with previous agents. Julie stayed positive as we moved on to the next property. And on the selling side, Julie handled everything smoothly and efficiently, from the open house for agents to the detail work of meeting the buyers requests for fixes and finding people to help up pack up and move. I wouldn't think of making a move ( property-wise) without her!!!

I could not have asked for a better realtor then Kelly she was excellent! She drove all of the hilltowns trying to find me exactly what I wanted and showed me so many different pieces of real estate. She did the best job possible and exceeded my expectations by far.

I can’t speak highly enough about working with Lisa. We looked at houses for about a year, and Lisa was engaged and patient with us as we narrowed down our vision for our “dream home.” Lisa’s guidance on how to make a competitive offer on a multiple-bid property gave us the competitive edge we needed and she used her local contacts with an electrician and contractor to negotiate all closing costs to be covered by the sellers.

Kelly was helpful, friendly and knowledgeable. We moved to the area a few years ago and had vague notions of what we wanted and where we wanted it. Kelly had the patience to help us discover the right home for us. She learned what we valued and our aesthetic then expertly guided us towards the  properties that had potential. Through the whole process Kelly was there, lines of communication open and ready to answer questions. Thank you Kelly!

Lisa Palumbo came highly recommended from a colleague and has been wonderful to work with! She is personable, responsive, and generous with her time and knowledge. She is well-networked and provided excellent recommendations for inspectors, lawyers, lenders, and other professionals. She was proactive in identifying properties that met our needs and ultimately helped us find and close on a place we are very happy with. I would not hesitate to work with Lisa Palumbo again!

Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.

I highly recommend Andrea for all your real estate needs. I am a former realtor myself, and a former resident of Massachusetts. I wanted to return to the area seasonally and worked with Andrea at finding the "perfect" house on a lake in the area. I found Andrea to be knowledgeable and focused on her real estate profession. She was always available to help and made the difficult task of remotely buying a house very easy for us. During negotiations I found her style very conducive to getting things done without angering others and so the real estate transaction closed on time and with all parties still feeling very positive about the others involved. She is one of the best!

“Pat Patenaude was super helpful.  She more or less single handedly pulled everything together, negotiating well beyond the line of duty.”

Lisa helped me sell a house that had been in our family for many decades. The closing was tricky but Lisa's calm demeanor and patience helped us all get through it. I highly recommend her.

I talked to Lisa Palumbo off and on for several years about my eventual plans to sell my two-family rental in Northampton, MA. When I finally decided I was ready, she was the obvious choice to list it. I decided to sell quite suddenly and Lisa was able to jump in and list the house within a very quick timeframe. I live over two hours away from the property I was selling. There was quite a lot of prep that needed to be done to the building, - some repairs, arranging for various inspections, clearing out debris, doing a final clean-up of the yard and so on. Lisa lined up all the work that needed to be done using her extensive network of reasonably priced contractors. She found me an excellent, and again reasonably priced, attorney who was extremely helpful in dealing with the tenants as well as the closing. Lisa Palumbo did an amazing job working respectfully with the tenants, giving them very clear and timely notice when she or a contractor needed access to the apartment, helping them look for new living situations, and acting as go-between for me when necessary. She worked well with the buyers' realtor and negotiated a very good sale price for me when issues arose with the inspection. Lisa Palumbo is extremely knowledgeable, proactive, tells it like-it-is, is quick to answer all communication and is also, really enjoyable to work with. I recommend her highly."
 

I manage several condominium associations so over the years I've had worked with many different realtors.  When it came time to sell my own property, I choose to work with Lisa Palumbo from Delap Real Estate because I saw that when she represented owners in the associations I manage, she was always reliable, attentive to detail, competent and professional in every way. This sale involved her having to come to grips with a complex property that had been extensively renovated. By effectively marketing the property, she brought in a good solid offer and handled all the back and forth of negotiation smoothly. With her help the sale closed on time and without a hitch. I am glad I choose to work with Lisa Palumbo on this sale.