Delap Delivers
Here's what our satisfied customers are saying about us:
Kelly is great to work with, she took the time to understand what I was looking for and found the right house for me. She took all my concerns into account responded to all my e-mails and calls promptly, I highly recommend her.
-Diran
Kelly Warren was absolutely amazing. She answered all of our questions. She made sure the bank stayed on the timeline. She let us choose our houses to view but also made recommendations. We bought a house based on her recommendation for our family size! Best realtor! She will not disappoint you!
-Helen
"In a very difficult real estate market Kelly was a genuine difference maker. I have worked with real estate agents for years as a buyer, seller, and attorney. I have never dealt with anyone as competent and reliable as Kelly. She worked very hard to get us the best deal possible and then worked even harder to get us to and through the closing. She is thorough and persistent. I recommend her most highly!"
William and Anne
Kelly was highly recommended to us by several folks, and they were spot on for the recommendation. She was incredibly knowledgeable, attentive, and accessible during our house buying process, and she offered us tons of excellent recommendations for other people who are part of the process (contractors, inspectors, attorneys, etc.). Her depth of knowledge of house buying and home ownership was so helpful for us, especially as two people relatively unfamiliar with it. We were put at ease during an otherwise stressful process. Seriously, have Kelly as your realtor. You won’t regret it, and then you’ll be on here writing a glowing review because it was obviously the right choice.
Maggie and Sam
Kelly was my realtor through all kinds of obstacles. She has been an amazing realtor. I will strongly recommend her as a realtor. Kelly has been there for me at every unbelievable twist and turn, going far beyond what I imagine her job description is! She has been available to talk or text whenever I had a question or she had something to share. I totally trusted her negotiation skills and her tremendous knowledge of the real estate world. I feel so lucky that I had Kelly Warren working for me to sell my difficult house against all odds.
Andrea
I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed. I would be a repeat customer of Kelly's if she hadn't found me my ideal home that I never want to sell.
Dawn L.
Kelly was extremely knowledgeable about the real estate market and the home buying process. As first time home buyers we felt that purchasing a home was made relatively stress free with Kelly’s guidance. Kelly knows western mass well and was able to make numerous recommendations and referrals that we needed throughout the process. We would recommend Kelly to anyone buying or selling a home in the Valley!
Emily and Mike
Kelly was amazing she was there for me every step of the way and also was on my side the whole time. She always had my best interests in mind and made the stress of buying a home seem easy thank you so much!
-Todd
"Kelly has been incredibly helpful with our purchase of our first house! She’s very friendly, responsive, and always willing to answer all our questions. Viewing houses with her was very chill and fun—we never felt pressured or awkward. We’re new to the area and she’s been so helpful with tips and recommendations. We’re moving from out of state and she’s really gone above and beyond to help out at every step of the process. My wife and I highly recommend Kelly for anyone looking for a house in the area!"
Kathryn Madison
Kelly was helpful, friendly and knowledgeable. We moved to the area a few years ago and had vague notions of what we wanted and where we wanted it. Kelly had the patience to help us discover the right home for us. She learned what we valued and our aesthetic then expertly guided us towards the properties that had potential. Through the whole process Kelly was there, lines of communication open and ready to answer questions. Thank you Kelly!
Penny
Kelly is everything you need in a real estate agent, calm cool and knowledgeable. Bonus points for funny as hell! She managed to lead us through a delicate & unconventional sale with ease & we are so grateful!
Ev & Lea
Kelly really took time to understand what I was looking for in a home. I chose a condo that was being built, and Kelly was there through the year-long process, making sure the building was progressing, providing me with photos of the progress. She introduced me to local businesses and helped me find what I needed to make my move-in smooth. She paid careful attention to details, and was readily available when I wanted to reach her. I would recommend her highly!
Mary King
There are not enough good things that I can say about Kelly. She is very easy to communicate with, super responsive, very thorough, and so knowledgeable. Somehow, in this crazy market, she got us into our beautiful home in the exact location we wanted, within about two months! Her sense of humor and easy going nature made our stressful journey so much more manageable. I would work with Kelly again in a heartbeat.
R. Willard
Kelly was an excellent agent for me. I had a tight budget and was looking for a fixer-upper, but in this seller's market in Northampton, it was really hard to find just the right house. Kelly was very patient as we searched for many months. She never pushed me to accept anything; to the contrary, she discouraged me from buying some houses that I later agreed would have been bad choices for me. I ended up getting a house that was great fit for me. Kelly was a strong negotiator and advocate for me. She also knows a lot about fixer-uppers and had a lot of great tips to offer me about houses, what bank to try for a good mortgage rate, and so many other things. Even when I was going through the closing process, when I had questions about terms or the process, I would ask Kelly since I knew she would respond fast (and even off hours!) to my questions, and she did without fail. She's also very nice and low-stress. I was really glad I ended up working with Kelly!
-Carol
If you are looking to buy or sell a home in Western Massachusetts - you'll want to work with Kelly Warren. Kelly is an excellent agent. She helped us find our dream house and patiently walked us through and negotiate all of the steps as first time home buyers. Her expertise, support and market savvy have been invaluable for us. We very highly recommend her.
Valerie
We can't say enough good things about Kelly. From deep local knowledge to great negotiation skills, combined with tact and terrific communication, she made buying a home in an incredibly difficult market a much less stressful experience than it could have been. She has her client's best interests in mind at all times and no one works harder than Kelly! We feel so lucky to have had the chance to work with her.
Meg and Jason
Kelly is the absolute best- we cannot imagine having gone through the homebuying process without her. Kelly is considerate and understanding. Out of the 4 offers we made, we had to withdraw 2 of them... she helped us navigate through it with flawless grace. Kelly doesn’t need to push hard to sell a home; she does so simply with her thouroughness and extensive knowledge. We never felt pressured by her at any point. She’s not a pushy car salesman by any means. She noticed things about houses that we completely overlooked, had suggestions for different fixes, etc, and helped us organize to get quotes. We, being gardeners were in love as soon as she started talking about the plants we found on different properties. Kelly fought for us when it came down to negotiating with sellers. She was to the point and got us what we needed every single time. She’s familiar with the Western MA community which was a huge bonus for us... it’s refreshing to have someone on your team that knows what they’re talking about. We purchased a home during a pandemic with a surprisingly competitive buyers market. We felt safe meeting Kelly for viewings; she had protocols that she followed to a t. When we felt we would never find something she would reassure us. She stuck with us for 8 months. If we decide to purchase another property in the future, we will only ever go with Kelly Warren. Thanks Kelly! The takeaway: if you want a realtor that knows the market, is familiar with the laws, that will fight for you, and is just an awesome person to work with... call Kelly.
Catherine A.
Was great to work with. We are investors, and need things done Quick sometimes. She was able to get on anything we needed. Was a pleasure doing business with Kelly! Looking forward to the next purchase.
-Susan
Kelly went lightyears above and beyond what I've come to expect from relators in my past experiences. I really can't recommend her enough. from her knowledge of local rules laws and regulations, to her responsiveness to text, emails, and calls. and I think most importantly her hands on approach to making sure everything went as smooth as possible. My house was a challenge to sell and I don't think I would have made the profit I did without her expertise.
William C.
Kelly was extremely knowledgeable, communicative, and responsive throughout the process of purchasing our first home. With years of experience, Kelly knew the Western Mass housing market well and was able to provide insights and a list of trusted inspectors and contractors to ensure we were making each decision with as much information as possible. Kelly was a strong advocate for us, explicitly laying out our options for offers as we navigated a competitive market. Kelly is a trustworthy real estate agent who I'd highly recommend working with if you're looking to buy or sell a home in the area.
Nat Thorne
I cannot say enough about the incredible experience I had working with Kelly. In this unprecedented market, especially for a first time buyer - I found a true professional who guided me through the process of home buying with thoughtful care, (local) knowledge, legal competence and attention to detail beyond what I could have hoped for in a realtor. Kelly brought what felt like a mama bear like fierceness into guarding my interests in this process, while moving through the obstacles of closing with respect and professionalism for all parties. In talking with my family throughout the home buying experience, my sister has often remarked that I have "the best realtor in the world!" - it is truly no exaggeration.
E. P. Li
Moving from out of state can be daunting to say the least. Kelly made the home buying process truly effortless. She was alway only a text away and would respond immediately. Her knowledge of the area is outstanding. We are looking forward to this move and it is directly related to Kelly. She is amazing at real estate. We consider her part of our new family in Deerfield.
Judy and Ken
There's not enough space to say how much I recommend Kelly and appreciate how much she helped me in my first-time homebuying journey. Always on my side, informative, on top of everything, truly tuned into what I was looking for & helping me find that. She once joked that "people think I just open doors." Well she did open doors to help me buy a house, something I was totally new at. Kelly was patient, respectful, thorough, & went out of her way to make this easy & pleasant for me. And with her & her family's background in home repairs & renovations, she helped me understand much of that aspect of homeownership as well, along with connecting me with excellent local resources for everything I needed. I honestly believe I was fortunate enough to find the best realtor in the country.
Jamie
We were very happy with Kelly Warren’s service as our realtor. She helped us with every aspect of purchasing our new home. It starts with the search for the right location and neighborhood. She had a thorough knowledge of all the areas we were interested in. She helped us hone our search and then was able to offer intelligent observations about things we didn’t know much about, the heating, the electrical, the structural build up, the approximate cost of repair. This was invaluable information for keeping within budget. All In all, we couldn’t say enough good things about Kelly most of all she has integrity. She gets our vote for realtor of the year!
-Marianne
Kelly was fantastic!!! She knows how to do her job and she does it well! Very well!!!! She literally will do anything she can to sell or help you buy a house! I would highly recommend her to any of my family and close friends and have already!! Thank you Kelly for the hard work you do!!
T. Disponett
Kelly knows the market and you need to hire her. We've worked with other agents in the region and she is easily the best. When she said we would sell our condo in no time because the market was hot, she wasn't kidding. While it took us a while to get our condo ready for sale, once it went on the market she got us a full price offer in a week. When negotiating with the buyer during the inspection process, she was a master arbitrator, getting them to reduce their ask by more than what we expected. We were also totally in sync on how to price it, which is always key in getting a quick sale. And we were able to finalize the sale quickly and without a lot of hassle. Everything was super smooth from beginning to end and it couldn't have possibly gone any better. She went above and beyond
-Jeff
Kelly was outstanding. I had worked with a couple agents in the past and I thought they were all okay at the time, but I didn’t know what I was missing until I worked with Kelly. She had endless knowledge about the condition of properties, the current market, and strategies on offers and negotiations. She went above and beyond digging up helpful info on property specifics. I tend to be a bit impulsive, and she definitely prevented me from making a couple mistakes. I really felt like she had my best interest in mind rather than just trying to make the sale. She was super responsive and on top of everything throughout the entire process. I’d definitely work with her again.
Alison Figucia
We were very lucky we got to work with Kelly Warren in selling our home in Northampton in January 2022. My husband got a job offer and we had to make a quick decision to move from Northampton, Western Massachusetts to California. We came to the realization that the whole selling process will take few months to one year. Then, we met Kelly at the end of December in our home and from the first conversation, we realized that she was very knowledgeable, straight forward, practical, and nice which made us confident in hiring her. She knew the process very well and gave us advice on important things to avoid red flags which we really appreciated. Kelly was very organized, detailed, and quick. She was very diligent and answered our questions promptly. The best part is how quickly the house was sold that was totally unexpected. Within two days of being in the market, our home had a total of more than 2,000 views and hundred saving. In the first day of opening house, a buyer already expressed interest in buying our home and within the day we got the deal with much higher price than we first thought, all cash, right before we move to California. I believe everything works very well because of Kelly expertise, her sound advice, and all the selling points to make our home more outstanding to buyers. From the first time we met Kelly until the house closing, it was one month and a half, I believe it is the quickest selling ever. We cannot thank Kelly enough for making it easiest for us.
Cam and Celso
Kelly was an enormous resource. We looked at homes in more than 8 different towns in the area. She knew most rules and any she was unaware of she provided information. This was especially true for the house we purchased where access to underground utilities were unclear and would affect possibilities for remodeling. It took digging but she got them for us. Most of all, she took great care in learning what we were looking for and helped introduce us to possibilities we had not considered. A great representative for our interests as a buyer. But also a great representative for the seller as well as she will be listing my present home.
J Jerry
Kelly Warren brings both professionalism and good humor to her work as a realtor. Offering sympathy, no-nonsense advice and excellent solutions as needed, she helped make the challenging experiences of packing, staging and selling manageable. For her humor, knowledge and even-keeled temperament, Kelly is a fabulous realtor and I'm so grateful for her help in selling my house.
J. Moest
Kelly was outstanding throughout the process of buying our new home. With an incredibly short timeframe (four days from the time we saw the listing, hired Kelley, submitted our offer and had it accepted) Kelly guided us efficiently and effectively throughout the process. She was a wealth of information on virtually all topics, including recommendations for local home improvement contractors for subsequent work. We are extremely satisfied with our selecting Kelly and highly recommend her.
Larry Smith
If I could give Kelly a billion stars I would. I would give Kelly a whole freaking galaxy of stars. Kelly went so above and beyond for me and my family that I could cry. I absolutely could not have sold my house without her. She was with me every step of the way and held my hand while navigating this confusing ordeal. She made sure I knew all of my options and where we were at in the process the whole time. Kelly gets all the stars.
Leia Cardin
We picked Kelly thinking she'd be a good fit for us since she had a chicken in her picture, and I'm very happy to say that decision landed us an amazing realtor! Kelly did an incredible job of helping us find a home that worked for us during a time when the market was very much not in favor of buyers. She was super informative and helpful to us as first time home buyers who didn't have much knowledge of what is definitely a complex and confusing process. Most importantly, we felt she was incredibly honest and actually had our best interests at heart. Her knowledge of the area and her attention to our interests as well as our wants vs needs (access to trails+biking/outdoors, arts/music/community, room for family etc.) helped to land us in exactly the right place. We never felt pressured or rushed, and she remained patient and helpful in showing us homes and putting in offers, which took a lot of time and commitment with how competitive the market was. Thanks to Kelly's guidance and her dedication to us as clients, we finally found a house, and couldn't be more thrilled with how things turned out.
Willy and Steph
When COVID-19 threatened to displace our family, I called Kelly in a panic asking her to start keeping her eye out for homes that might meet our family’s needs. That was at 3:00 on a Tuesday afternoon. We were at a showing that evening. Kelly is incredibly transparent in every aspect of the homebuying process. She let us know immediately how intense the market was in our area during the pandemic – incredibly competitive, having to make multiple offers. We never felt out of our element. Kelly explained everything perfectly – her knowledge about the area we were buying in and the properties themselves was remarkable. She also treated our 9-year-old with such respect, knowing he was also an integral player in the homebuying process. We always went into an offer with a competitive strategy because of Kelly’s expertise. When our offer was accepted, she made sure we stayed on schedule, answering every question (sometimes ridiculous and embarrassing) thoroughly and graciously. If something came up that was frustrating or confusing, Kelly presented us with all of our options and a strategy for how to weigh them. We would not have gotten our AMAZING house if it weren’t for her. Something else that is important to mention since we are still currently in a pandemic: Kelly’s attention to safe showings, social distancing (having hand sanitizer and masks readily available in case one of us forgot either) made me forget that we were searching for our home during unprecedented times. Only concentrating on the house we were looking at and not our safety, made it so much easier to make smart and intentional decisions. What should have been a stressful time for our family turned out to be fun and enjoyable. It would be a tremendous mistake to not allow Kelly to handle your real estate needs.
Patrick and Megan
Kelly was responsive to my needs and very knowledgeable about the market. She really shepherded me through what could have been a very daunting process for a first time home buyer and showed a lot of patience and fortitude along the way. I couldn't have done it without her!
-Sarah
I could not have asked for a better realtor then Kelly she was excellent! She drove all of the hilltowns trying to find me exactly what I wanted and showed me so many different pieces of real estate. She did the best job possible and exceeded my expectations by far.
-Dan
Kelly has been very helpful in helping me and my wife select the right investment properties. Her insight into the real estate market in our area has helped us reduce the time we spend searching for investment properties. We are both looking forward to using her in all our future purchases.
-Robert
I'm a first-time homebuyer and my realtor is Kelly Warren. I've been house hunting for well over a year. I say this to let you know: I know Kelly really well. If you're searching for a realtor in the CT River Valley, you've found the best one. Kelly's dedication is unparalleled. You're just not going to find a better advocate in your corner. She's realistic, but will never let you settle for a place that doesn't fit. Tell her something once, and she'll lock it in her memory forever. Is someone else being shady or overcharging? Kelly's going to tell you. She hasn't steered me wrong for recommendations on anything- inspectors, utilities, contractors, even restaurants. I actually only got my house because she saw it once and instantly knew it was perfect for me. She even offered to FaceTime it with me because I was had to travel for a funeral and she could tell I was grieving and exhausted. She's had my back every step of the way and I can't thank her enough. I'm a single homebuyer, but I never felt alone. I had Kelly
Brenna Fitzgerald
Kelly is amazing! She was very helpful. She showed us any house we asked to see. She kept our Attorney and mortgage company on task. We never missed a date and closed on schedule. I would highly and will highly recommend her to anyone who's looking for a realtor.
-Joey
We were 100% satisfied with our experience working with Kelly. Kelly has all the qualities that you could want in a realtor - she has a large depth of knowledge about many aspects of homes, home owning, and the buying processes. She is very approachable and responds quickly to questions. She is proactive throughout the house buying process. Kelly walked us through each step of the process so that it felt manageable and not overwhelming. She took the time to really understand what we were looking for, and recommended houses that fit our needs. Kelly offered us lots of helpful advice about so many things along the way.
Marilyn and Kyle
This was my 2nd time using Kelly. First time was to buy my home and everything went seamlessly. This time Kelly listed my home for sale and everything went even better! Kelly was the no nonsense problem solver with a calm demeanor that I really needed while selling my place. This was my 9th house with my 7th realtor and Kelly was by far the very best real estate agent I've had the opportunity to work with. I would recommend her, and have, to anyone and everyone. She truly is the best!
Dawn L.
Kelly was great to work with! She explained everything throughout the entire process and was quick to respond any time I had a question. I generally hate speaking on the phone and would much rather communicate via text, and she graciously accommodated that preference and only called when it was appropriate to do so and would check in via text first to see if it was a good time to talk. This was an estate sale of my family home, so what could have been an extremely emotionally taxing process was made much easier with her kindness and expertise.
Karen B.
"Kelly truly went above and beyond in helping me buy a house on a short timeframe in a super competitive market. She is incredibly reliable, responsive, organized, and thorough, and really knows her stuff. She is both professional and fun, easy to communicate with, and was an incredible support to me as a first time home buyer going through the process by myself - a great people person who responded with compassion to my many texts. She also negotiated skillfully on my behalf. She is extremely knowledgable about houses and was committed to helping me go in "eyes wide open". Kelly knows the area really well and was able to give me numerous excellent recommendations (as well as tips on who to avoid) regarding everything from home insurance to retaining walls to heating systems. I highly recommend working with Kelly!"
Julie E.
I have bought and sold 9 properties in 6 states since 2007 and worked with 9 realtors but none came even close to the skill set Kelly Warren has to offer. Kelly is like no other realtor I have experienced; skilled at every aspect of the real estate process, intuitive and super helpful with a no nonsense/no ego attitude. I described what I was looking for and she found it immediately. Every step went seamlessly. She attended the inspection and called attention to things the inspector hadn't noticed. I was very impressed.
Dawn L.
"Kelly was our agent to purchase a house. As the experience was delightful, she was our immediate choice to sell the previous house. She helped me prepare my house, created a video tour, arranged the open house on short notice then sold it within days as the pandemic caused shutdowns. Then she assisted with all of the challenges posed by a sale during the nationwide shutdown. Everything went seamlessly in spite of all the hurdles. Nothing but superlatives and thanks."
Jjerry
