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Here's what our satisfied customers are saying about us:

Carol helped us sell our home of 40 years and find a new place for us to call home. This was not an easy transition for us but she was always there when we needed her, and made sure that we met all our time lines. We would recommend her whole heartedly for both selling and buying a home.

Jessica helped me rent my home. Jessica is very knowledgeable about the real estate market in the Pioneer Valley. Also, she helped me decorate the home during a major renovation to prepare it for rental and I feel she has excellent taste that would serve anyone well who needs to stage their home for sale. Finally and most importantly, Jessica's interpersonal skills are very very good. This intangible makes her an excellent resource for a buyer or seller. Based on these skills I will retain her services if and when I sell my home. High recommendation.

Dear Jessica, Happy New Year! Thank you for your help with renting our house. You found us great tenants! We are very happy and they say they are too. So, Kudos to you and thanks for helping us remain patient and optimistic. You were great!

Dear Jessica, Thanks for the holiday card! I am having a fabulous year off and all is going great with my renters. What a relief!! Thanks for facilitating that important piece of this sabbatical for me.  Best wishes to you in 2013.

Are you hesitant to put your home on the market or to begin the search for a new house because of the many "problems" that so often occur during these transactions?  If yes, I have good news for you!! Introduce yourself to Nancy Merritt at Delap Real Estate and you will never regret it.  Nancy was my Realtor of choice for both the sale of my home and the purchase of another.  She is knowledgeable, professional, kind, and maintains a positive attitude accompanied by a wicked sense of humor!  She will easily walk you through all of the necessary procedures for either a sale or a purchase and can easily put you at ease if there are unusual circumstances in either kind of transaction.  She also knows nearly everyone in the Pioneer Valley and can recommend home inspectors, plumbers, electricians, movers, or anyone else whose services you might need.  Nancy always responded to my questions in a timely fashion and was able to guide me through situations I might have found unbearably complicated.  Should I ever be in need of a Realtor again, I would call Nancy at Delap without a moment's hesitation.

Nancy Merritt is the Realtor's Realtor.  She was referred to me by my friend, a retired broker, whose pricey home Nancy sold in two months. I'd broken my hip and back (don't try this at home) and needed to sell my unique three story historic condo and find some place I could navigate besides a retirement complex, yuck!  Nancy found me a charming little one-floor house in my town of Williamsburg.  Because Nancy knows everyone in Happy Valley, she set me up with a mortgage banker who arranged a bridge loan while Nancy sold my condo in just a few months.  She also sold my buyer's home in Deerfield during this timeframe.  All this happened last summer when the market was rather quiet in Williamsburg.  We all came out ahead in a very short period of time.  Not to lapse into magical thinking, but you have to wonder.  Both sales were closed and the buyer for my condo and I were moved into our new houses by fall. Nancy Merritt is a social genius and a financial wizard.  As importantly, Nancy is fun and hilarious--and a truth teller.

Dear Nancy, Over the course of several years, Wendy and I came to know you through the numerous Open Houses where we encountered you--and we regularly came to your Open Houses because of your unusual ability to make your advertisements interesting, attractive, and accurate descriptions of what you were showing.  Those years of getting to know you proved invaluable when we finally decided to buy our present home on Oak Street in Florence.  We knew that we could rely on your assessment of the value of the property and the work that would be necessary to turn it into what we wanted.  We also knew that the builder you recommended, John Zieminski, would be right for us, and that has turned out to be exactly the case. So, although it has taken us years of looking and, recently, months of hard work to get where we are now, we are finally here.  And we are quite sure that without your help and guidance we would not be.  We wish to thank you for all of this and we are especially happy that a real friendship has grown over the time involved.  It is always a pleasure to chat with you, to exchange ideas, and to hear your suggestions about what we are doing. And--who knows--once we have unpacked completely, we may even keep up the tradition of coming to your Open Houses.

Nancy, We wanted to thank you again for all of your hard work and dedication to the successful sale of our parent's home.  Having to choose a Realtor to represent my brother and me in selling our parent's home was daunting.  Not only did we not have a clue about selling a house, the fear of not selling due to the market was present along with the emotions of needing to sell our family home.  A good friend recommended two Realtors.  You were one of them and are we glad we chose you!! You immediately took over and walked us through every step!  Because we both worked full time and my brother resides out of state, you offered to complete so many things relative to the sale that I'm sure other Realtors would have left up to the seller.  You worked around our schedules, always provided thorough explanation of steps and certainly went out of your way for us even if it meant doing so outside of your workday.  You even played therapist when our emotions got the better of us!  Your advice was sound, the attention to detail great and your pricing right on!  You are a go-getter and have a passion for what you do.  I was amazed at how you took the house and us "under your wing" and made us feel like our sale was the most important one when I'm sure you had many others going on at the same time.  Your understanding of the market and a great strategy produced three offers within a day of the open house and a timely sale!  No small feat in this market! You were excellent company, as well, and I feel lucky that a friendship resulted, not just a sale.  But as far as the realty business goes, as long as you are in the business, you will always be my Realtor and the only Realtor I would recommend to others!!  Thanks again, Nancy!

Nancy, I'm here in my new home which is really a "dream-come-true" for me and much of the credit goes to you. Before making a decision on selling my home, it was recommended that I consult with three Realtors.  The moment I walked into your office I felt very comfortable and felt no need to look further.  I never regretted that decision.  You made it such a positive experience.  Before I could ask the questions, you had the answers for me.  You always kept me informed, were quick to return phone calls, if something needed doing you were on the phone immediately seeing that it got done and simply made it all so "easy". So now that my little dog, Sophie, and I are nice and cozy in our new home, I just want you to know how much your care and concern for us was appreciated. I will never hesitate to recommend you to anyone selling their home. Thank you, thank you, thank you.

I have worked closely with Nancy over the past fifteen years, closing many sales and purchases.  I have found her to be a tireless worker, diligently and professionally handling every phase of a transaction:  from market research to Listing requirements; from Offer stage to inspection dynamics; from pre-closing issues to closing requirements.  She then assists with any post-closing matters that arise.  Nancy has even met with town officials and boards to resolve building, zoning and health issues...always within professional and ethical bounds.  I would heartily and without reservation recommend her to any prospective Seller or Buyer.

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