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Here's what our satisfied customers are saying about us:

I highly recommend Andrea for all your real estate needs. I am a former realtor myself, and a former resident of Massachusetts. I wanted to return to the area seasonally and worked with Andrea at finding the "perfect" house on a lake in the area. I found Andrea to be knowledgeable and focused on her real estate profession. She was always available to help and made the difficult task of remotely buying a house very easy for us. During negotiations I found her style very conducive to getting things done without angering others and so the real estate transaction closed on time and with all parties still feeling very positive about the others involved. She is one of the best!

Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.

I recently purchased a home in Easthampton, Ma. I was not familiar with this area or the various neighborhoods. Andrea was a joy to work with. She quickly understood what I was looking for...what features were "must haves" and what were "nice to haves". She took me through a number of areas just so I could understand what houses were selling for and in what areas. It helped me to better understand how to set my expectations. She very quickly gathered info on any house I expressed an interest in and scheduled showings around my schedule. I would highly recommend Andrea to anyone looking to buy or sell. She has integrity and is very knowledgeable about this area.

Carol helped us sell our home of 40 years and find a new place for us to call home. This was not an easy transition for us but she was always there when we needed her, and made sure that we met all our time lines. We would recommend her whole heartedly for both selling and buying a home.

Jessica helped me rent my home. Jessica is very knowledgeable about the real estate market in the Pioneer Valley. Also, she helped me decorate the home during a major renovation to prepare it for rental and I feel she has excellent taste that would serve anyone well who needs to stage their home for sale. Finally and most importantly, Jessica's interpersonal skills are very very good. This intangible makes her an excellent resource for a buyer or seller. Based on these skills I will retain her services if and when I sell my home. High recommendation.

Dear Jessica, Happy New Year! Thank you for your help with renting our house. You found us great tenants! We are very happy and they say they are too. So, Kudos to you and thanks for helping us remain patient and optimistic. You were great!

Dear Jessica, Thanks for the holiday card! I am having a fabulous year off and all is going great with my renters. What a relief!! Thanks for facilitating that important piece of this sabbatical for me.  Best wishes to you in 2013.

Are you hesitant to put your home on the market or to begin the search for a new house because of the many "problems" that so often occur during these transactions?  If yes, I have good news for you!! Introduce yourself to Nancy Merritt at Delap Real Estate and you will never regret it.  Nancy was my Realtor of choice for both the sale of my home and the purchase of another.  She is knowledgeable, professional, kind, and maintains a positive attitude accompanied by a wicked sense of humor!  She will easily walk you through all of the necessary procedures for either a sale or a purchase and can easily put you at ease if there are unusual circumstances in either kind of transaction.  She also knows nearly everyone in the Pioneer Valley and can recommend home inspectors, plumbers, electricians, movers, or anyone else whose services you might need.  Nancy always responded to my questions in a timely fashion and was able to guide me through situations I might have found unbearably complicated.  Should I ever be in need of a Realtor again, I would call Nancy at Delap without a moment's hesitation.

Nancy Merritt is the Realtor's Realtor.  She was referred to me by my friend, a retired broker, whose pricey home Nancy sold in two months. I'd broken my hip and back (don't try this at home) and needed to sell my unique three story historic condo and find some place I could navigate besides a retirement complex, yuck!  Nancy found me a charming little one-floor house in my town of Williamsburg.  Because Nancy knows everyone in Happy Valley, she set me up with a mortgage banker who arranged a bridge loan while Nancy sold my condo in just a few months.  She also sold my buyer's home in Deerfield during this timeframe.  All this happened last summer when the market was rather quiet in Williamsburg.  We all came out ahead in a very short period of time.  Not to lapse into magical thinking, but you have to wonder.  Both sales were closed and the buyer for my condo and I were moved into our new houses by fall. Nancy Merritt is a social genius and a financial wizard.  As importantly, Nancy is fun and hilarious--and a truth teller.

Dear Nancy, Over the course of several years, Wendy and I came to know you through the numerous Open Houses where we encountered you--and we regularly came to your Open Houses because of your unusual ability to make your advertisements interesting, attractive, and accurate descriptions of what you were showing.  Those years of getting to know you proved invaluable when we finally decided to buy our present home on Oak Street in Florence.  We knew that we could rely on your assessment of the value of the property and the work that would be necessary to turn it into what we wanted.  We also knew that the builder you recommended, John Zieminski, would be right for us, and that has turned out to be exactly the case. So, although it has taken us years of looking and, recently, months of hard work to get where we are now, we are finally here.  And we are quite sure that without your help and guidance we would not be.  We wish to thank you for all of this and we are especially happy that a real friendship has grown over the time involved.  It is always a pleasure to chat with you, to exchange ideas, and to hear your suggestions about what we are doing. And--who knows--once we have unpacked completely, we may even keep up the tradition of coming to your Open Houses.

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