Dedication. Diligence. Delap.
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What Our Clients Say
Carla Ness had been the realtor for me and my two daughters ten years ago, when we moved to the Pioneer Valley, and again recently, when we exchanged our "House in the Woods” for a “Central Location”, in order to start a pedestrian life. It is hard to find a suitable house close to the city center: It took almost a year and we looked at dozens of homes and apartments. Carla was always there, giving advice, pointing out the good and the bad features, finding an answer to all questions, being infinitely patient and never pushy. Then, we had to sell our home. At the Open House, we had 4 offers. We accepted the check offer that was $2000.00 over the asking price. What more do you want
Nancy, I'm here in my new home which is really a "dream-come-true" for me and much of the credit goes to you.Before making a decision on selling my home, it was recommended that I consult with three Realtors. The moment I walked into your office I felt very comfortable and felt no need to look further. I never regretted that decision. You made it such a positive experience. Before I could ask the questions, you had the answers for me. You always kept me informed, were quick to return phone calls, if something needed doing you were on the phone immediately seeing that it got done and simply put...you made it all so "easy".So now that my little dog, Sophie, and I are nice and cozy in our new home, I just want you to know how much your care and concern for us was appreciated.I will never hesitate to recommend you to anyone selling their home.Thank you, thank you, thank you.
Linda has always been there, and gone above and beyond. She made it happen! We so appreciate her diligence, hard work and support!"
Nancy, We wanted to thank you again for all of your hard work and dedication to the successful sale of our parent's home. Having to choose a Realtor to represent my brother and me in selling our parent's home was daunting. Not only did we not have a clue about selling a house, the fear of not selling due to the market was present along with the emotions of needing to sell our family home. A good friend recommended two Realtors. You were one of them and are we glad we chose you!!You immediately took over and walked us through every step! Because we both worked full time and my brother resides out of state, you offered to complete so many things relative to the sale that I'm sure other Realtors would have left up to the seller. You worked around our schedules, always provided thorough explanation of steps and certainly went out of your way for us even if it meant doing so outside of your workday. You even played therapist when our emotions got the better of us! Your advice was sound, the attention to detail great and your pricing right on! You are a go-getter and have a passion for what you do. I was amazed at how you took the house and us "under your wing" and made us feel like our sale was the most important one when I'm sure you had many others going on at the same time. Your understanding of the market and a great strategy produced three offers within a day of the open house and a timely sale! No small feat in this market!You were excellent company, as well, and I feel lucky that a friendship resulted, not just a sale. But as far as the realty business goes, as long as you are in the business, you will always be my Realtor and the only Realtor I would recommend to others!! Thanks again, Nancy!
Dear Nancy, Over the course of several years, Wendy and I came to know you through the numerous Open Houses where we encountered you--and we regularly came to your Open Houses because of your unusual ability to make your advertisements interesting, attractive, and accurate descriptions of what you were showing. Those years of getting to know you proved invaluable when we finally decided to buy our present home on Oak Street in Florence. We knew that we could rely on your assessment of the value of the property and the work that would be necessary to turn it into what we wanted. We also knew that the builder you recommended, John Zieminski, would be right for us, and that has turned out to be exactly the case.So, although it has taken us years of looking and, recently, months of hard work to get where we are now, we are finally here. And we are quite sure that without your help and guidance we would not be. We wish to thank you for all of this and we are especially happy that a real friendship has grown over the time involved. It is always a pleasure to chat with you, to exchange ideas, and to hear your suggestions about what we are doing.And--who knows--once we have unpacked completely, we may even keep up the tradition of coming to your Open Houses.
Holly was the listing agent for 36 Hillcrest Rd, Florence. This property was my deceased father’s home, and I am the executor. In addition to being a pleasure to work with, Holly is very competent and handled what was often a stressful situation gracefully and professionally.Holly came to our first meeting prepared with six comps: three recent sales and three current listings. Coincidentally, her recommended asking price was the same as the one I had in mind from the research I had done over the previous six months.While I had spent months preparing the house to be showable,” Holly made a few easy suggestions to further its appeal.Once listed, we received three offers, and Holly provided excellent advice on managing those and getting the best price. The next 6 weeks provided much drama... With each challenge, Holly was calm and professional, and effectively resolved the issue at hand. In addition, Holly was always available. While I live outside Boston, I still have connections with Northampton and I will highly recommend Holly to family and friends.
My wife, Kate, and I would like to pass along our experiences with our realtor, Holly Young, in our recent condo sale in Northampton.A few years prior we had put the unit up for sale and we chose Holly to be our realtor. We had met her at an open house and liked her very much. Holly got us a full price offer the first day. However, we then decided not to sell the unit. Rather than being upset or disappointed, Holly assured us that it was fine with her and that she understood. Thus this year when we decided to put our condo back on the market we contacted Holly. Over the years we have bought and sold properties in Massachusetts, Florida and North Carolina and thus have dealt with many realtors. Holly has been by far the best.She is extremely professional while adding a wonderful personal touch. She thinks ahead and anticipated everything we would need to get the sale closed. In fact she showed up for the smoke detector inspection by the fire department with an extra carbon monoxide detector in case the fire department wanted another CO detector installed. Holly navigated the sometimes choppy waters with the buyers' agent and the buyers in a truly professional yet firm matter.Words cannot express our thoughts properly but simply put she is the best. Some day we hope to be back living in Northampton. Rest assured Holly will be our realtor.
Andrea was first instrumental in helping us find a perfect rental property that met our family needs. A year later, we contacted Andrea to help us purchase a home. Her professional demeanor, cheerful disposition, knowledge of local real estate regulations and network of lawyers, painters, contractors and anyone else necessary for a smooth home purchase made the entire process stress-free. Andrea Kwapien is simply the best example of what you want in real estate agent. Do yourself a favor and call her first.
Nancy Merritt is the Realtor's Realtor. She was referred to me by my friend, a retired broker, whose pricey home Nancy sold in two months.I'd broken my hip and back (don't try this at home) and needed to sell my unique three story historic condo and find some place I could navigate besides a retirement complex, yuck! Nancy found me a charming little one-floor house in my town of Williamsburg. Because Nancy knows everyone in Happy Valley, she set me up with a mortgage banker who arranged a bridge loan while Nancy sold my condo in just a few months. She also sold my buyer's home in Deerfield during this timeframe. All this happened last summer when the market was rather quiet in Williamsburg. We all came out ahead in a very short period of time. Not to lapse into magical thinking, but you have to wonder. Both sales were closed and the buyer for my condo and I were moved into our new houses by fall.Nancy Merritt is a social genius and a financial wizard. As importantly, Nancy is fun and hilarious--and a truth teller.
Nancy Merritt has been my Realtor and friend since 1993. She spent many hours giving me an extensive tour of practically every condominium in Northampton in 1993 to help me come to a decision about where I wanted to live. She also sold one of my homes in Plainfield in 1993, and then again sold my Northampton condo some years later when I was moving to Brooklyn, NY. Both sales were very satisfactory for both the buyers and myself. When I decided to return to Northampton last spring, I went straight to Nancy, knowing that she would find the right place for me to live. For Nancy quickly knows her clients' needs and tastes, and she is most concerned that one finds the place in which one will be most comfortable and happy. She is a wealth of information about plumbers, electricians, and all the other helpers that one may need when faced with a new property, and all calls of distress were responded to with calmness and a solution. I highly recommend Nancy to anyone who is either selling or buying. Her knowledge is priceless.